John Funk Community Champion

Hi Alla- Welcome to the Atlassian Community! You should open a support ticket with Atlassian to see if the email address is on their suppression list.

Hi Doug - Welcome to the Atlassian Community! I suggest you contact vendor support directly. https://help.refined.com/page/contact-us

Hi Bondili, No, this is not possible. You would need to create a separate field or you can create an automation based on adding a Label or Component value. 

Hi Natalie, Depending on the type of project - Jira Software or Jira Business and whether it is Team-managed or Company-managed, issues will disappear from the board 2 weeks after moving to Done. 

I just saw that yesterday, but have not read through it yet. Will try to do that over the weekend. Thanks for sharing it here. 

Hi Samira - Welcome to the Atlassian Community! The Free plan does not include the ability to change permissions. All users have the same permissions. Take a look at this article for more guidance.…

I didn't ask about roles. I need you to answer the questions I asked. :-)

Then I would just use the Components field. 

I just did something similar and used the {{smart values}} condition. The first value in your case would look like {{forms.last.Effort.label}} Condition is: equals Second value is High Then put your action for Edit issue under that and set the CAP Matrix field to A1 Then put in another {{smart values}} condition for Low…

Hi Daniel, I would say yes, if you used an automation rule to use those fields to do the action, based on a Form Submitted trigger. See this article for guidance on this new functionality for using Form fields in Automation rules.…

No, I am specially asking about the Context if you add multiple Contexts to a custom field, does the form respect that? 

They are not going to code for that level as I believe the plan is to one day add the ability to have hierarchy levels above the Epic level for TMP projects. I suspect it is the same for Company-managed projects that have multiple levels above Epic - I imagine the top level still has the ability to show the Parent field on…

But again, this would apply to the entire project, not just certain Request Types - true? 

Hi @Живых Иван Евгеньевич Why type of project is this? Software? Business? Team-managed? Company-managed? Does the filter for each board use one or more projects? 

@CL - Because Epic is the highest issue type level available for TMP projects. 

Have you validated that ProForma forms respect all Contexts for the the Custom Field? 

Yes, but if you turn off the emails, no user will get an email for the entire project, not just this Request Type. 

They will still be asked to register: " The rest of the process works like email support: they get a confirmation email from your service desk, can correspond with agents over email, and get updates on the request status. They can still finish creating an account in the portal to track the request, but it's not necessary."

A couple of questions about this method. Do Forms respect and use the Context? Because I think there is still trouble with that in Jira Cloud. Also, I think he wants to do it by Request Type. What happens if multiple Request Types are tied to the same Issue Type? 

Hi Dominik - Welcome to the Atlassian Community! If the user submitting the form needs to be updated about the request (for example comments from the Agent working on it, notified when it is complete, etc.) then the user will need to register. Why is that problem for you that they need to register? If you absolutely need…

I was going to suggest Alex check it out, but he is here already, haha. 

Hi Tran - Welcome to the Atlassian Community! No, that is not possible. What is it that you are trying to do that you would need that? 

Hi JS, I suggest you send a support request to Atlassian. This might be fairly complex to poke through. The only issue is whether you are actually still on Server (which no longer has support)? Or if you have already migrated to Data Center (or Cloud). https://support.atlassian.com/contact/#/

Hi Lance, Create a new custom Paragraph field. But in your default text that you want the user to see and add the field to the Request Type form. Do no put the Description field on the form. Add the field to the Create screen used by the project but not the Edit or View screen. And put the Description field on those…

Hi Saajan, Does these "product lines" already exist? Like are they projects? If not, then you can create Components for each product line and add them to the ticket.

Hi Jonathan - Welcome to the Atlassian Community! Boards are just displays of the data that you have. Though the board was created when you created a "blank" project, it is not a "blank" board, it's just a board. Now, the question is whether it is a Business project or a Software project. If it is a Business project, then…

Hi Mayur, I am not aware of a way to do that in Jira Cloud. 

Hi Mohit - Welcome to the Atlassian Community! I would suggest the Revyz Data Manager for Jira app in the Atlassian Marketplace. You can do a free trial and move your data. 

I was able to shirt it to a different field and base it on an actual value, which worked. I tried all kinds of combinations with the blank/empty value and nothing ever worked for me. But I am able to get it to run now. Thanks for the help!

Congrats to the rising Rising Stars!