John Funk Community Champion

Hi Xuyalu - Welcome to the Atlassian Community! If you want to hide fields, you will need an add-on app from the Atlassian Marketplace such as the ScriptRunner Behaviours app. This functionality is not available with out of the box Jira. 

Hi Pablo - Welcome to the Atlassian Community! If you have different user communities for each application where they might be creating JSM tickets/requests, I would suggest you have a different JSM project for each one - that way you can control which users see which projects in the Portal. And you can still connect…

Hi Marco, Quick answer is that you cannot prepopulate the Summary field. You can create an automation rule to update the Summary field after the issue is created, but that's the best you can do. 

Hi Amanda - Welcome to the Atlassian Community! Can you share a screenshot of the details of the Edit Issue actions? Basically you want to copy from the Parent

Hi Jayalal, Why so many Resolutions? That seems like overkill. I would suggest the following: * Get rid of some of those resolutions - especially ones that are rarely used. * If some resolutions are related to certain issue types, you can control the list of Resolutions available with different transitions. * Get rid of…

Yes it is when the functionality disappears. The new functionality has been in the works for years though. 

You are welcome!

Hi CC Lab - Welcome to the Atlassian Community! Unless I am missing something, is modified not the same as updated? 

What great news!!

Hi Ramcel, I have seen multiple posts that the functionality is no longer working as it has in the past. You should open a support ticket with Atlassian to find out what is going on with that. https://support.atlassian.com/contact/#/ However, Atlassian has also implemented new functionality which is much simpler to use…

Hi Claude - Welcome to the Atlassian Community! Not sure who or why it was marked accepted, but I have turned those off for you. In the future, you should be able to simply click the button when it is green to unaccept. 

Not sure who marked those or why - but I have unchecked them for you. You should have been able to do the same - just click on it if it is marked Accepted to turn that off. 

You are very welcome.

Correct - user accounts (and therefore passwords) belong to Atlassian, not your instance. So the same user account (i.e. email address) can be used in multiple instances across the world - not just ones owned by a single organization. 

Hi Tejas, I have seen a couple of posts about this in the last couple of days. Specifically on functionality changes for what you have already, you would need to contact Atlassian help desk directly. Otherwise, see this article about new functionality for Forms and automation rules:…

Thanks @Kristján Geir Mathiesen for all of your efforts on this in the past year and looking forward to a great 2025!

Can you share a screenshot of board configurations for the Columns? Especially the last handful of columns and the mappings to the statuses. 

Is you colleague able to see the same issue as you if they go straight to the issue without clicking on the link? Like by searching for it?

Hi Darshan, Are these free form amounts? Or could they be selected from a drop down. In other words would values be like 50, 100,150, 200, etc.? Or could they be 53, 67, 42, etc.

Hi Suneel, You can now use direct access to the fields in the forms in automation rules. Here is an article that will help guide you. https://community.atlassian.com/t5/Jira-articles/Forms-Automation-Access-form-fields-with-smart-values/ba-p/2862665

Hi Kevin, I would suggest that you try support with the Comala vendor. 

You can add conditional sections to JSM advanced forms so that fields are hidden and only displayed if there are certain values in other fields. Is that what you are looking for? https://confluence.atlassian.com/jirakb/add-a-conditional-field-to-your-project-using-forms-1188419353.html

Hi Khawla - Welcome to the Atlassian Community! Is it the same email with the same link? 

Hi Dilli, You need to add the team members to the Service Desk Team project role. If they are just Jira users, they will be able to see the tickets but not change them. If the users are JSM Agents, then they will be able to work with the tickets - modify fields and transition them.

Hi @김상범 - Welcome to the Atlassian Community! There will be little to no support for the Server version here. I suggest you migrate to a supported platform soon. 

Hi MudCo, Try this: To add a background image to a Confluence page, you can use a user macro. Here’s how you can create and use a user macro to achieve this: * Create the User Macro: * Navigate to the page where you want to insert the macro. * Click on “Edit” to start editing the page. * Click on the position where you…

Hi @Nguyễn Văn Hiếu - Not sure how much help you are going to get for the Server version here. I strongly advise you to migrate to a supported platform as soon as you can. 

Hi @Tim Lu - I have removed your email from your post. As @Trudy P Claspill says it is not a good place to post a personal email address. 

Hi @Irfan SaaQii - Welcome to the Atlassian Community! Just verifying that you are able to get logged in?

Hi Purnendu, It is not possible to reset issue key numbers for a project in Jira Cloud. Here is the request if you would like to vote for and follow it. https://jira.atlassian.com/browse/JRACLOUD-34286 The workaround right now would be to create a new project.