John Funk Community Champion

You might want to handle the To Do status specifically if it is returning something other than a To Do statusCategory. 

Hi Sachin, Not sure I completely follow the scenario, but Customers will only see fields that are included in the form used on the portal (Request Type form built in or the Advanced "ProForma" form). The screens used by Agents are not seen by Customers in the portal. All of this is assuming you have granted Customers…

The Subtask issue type is probably missing from the Issue Type Scheme for the project where it does not show up. 

Can you share a full screen shot of that? And your original question only referred to the Create button. 

With all due respect, why are you ignoring the responses that it cannot be done?

Hola Admin - Bienvenidos a la Communidad Atlassian! Lamentablemente no es posible.

Yay! Glad it worked. 

Awesome!! Maybe @Monique vdB will donate some Atlassian swag for the winners!!

Hi Mackowiak - Welcome to the Atlassian Community! What are you trying to do by only showing 10 issues? One thing might be to create your filter and then add it to a Dashboard using the Filter Results gadget. Then in the gadget you can tell it to initially just show 10 issues. 

Ah, true! I was thinking he was doing something with it, but the export should be fine. 

@Ferry Portier - If you would be so kind, please click the Accept answer button above to close this one out. Thanks!

You don't need to scan the options - there is a value in the field, just use it. What is the name of the field you are using the lookupIssues? 

It's still conference tournaments right now. The NCAA bracket won't get set until Sunday evening. We should create an Atlassian Community league :-)

Hi Aline, What is triggering the automation? You probably want to use {{issue.parent.End date.max}} but it will depend on the actual rule. 

Hi Alex - Welcome to the Atlassian Community! If you have a Premium Jira subscription, you can create a Plan (Advanced Roadmap) which will be better visualize the dependencies. Or there are some really good third party apps out there on the Atlassian Marketplace. 

Sorry, forgot about the second part. You need to be a Jira Administrator. The term of just "Admin" can mean a lot of things in Jira, such as you might be a Project Admin, which does not have sufficient permissions. Click on the cog icon in the upper right of the screen in Jira (Settings). If you do not see a section for…

Hi Kauana, I have not tried that before, but since the key is showing on the line before, maybe trying using that same syntax of just {{key}} instead of {{issue.key}}.

Hi Admin - Welcome to the Atlassian Community! Go to Project Settings > Notifications > Customer notifications Select Edit templates At the bottom of the Template you can take that part out. It will apply to all Customer notifications on this Project. You will also have to do it for other projects in your Help Center if…

It can't be done using the Create button. See my response above. 

It's March Madness time in the US for college basketball. I will be watching the SEC Tournament and cheering on the alma mater of both my boys, Auburn University. War Eagle!!

Olá, Tainara - Bem-vinda à Comunidade Atlassian! Acabei de ter a mesma coisa acontecendo em um dos meus painéis. Adicionei um grupo para poder vê-lo. Você pode querer fazer a mesma coisa para tentar - use os Usuários do Jira Software ou qualquer que seja o nome desse grupo na sua organização. Além disso, você deve remover…

Hi Evert, You need to give the form field a Field key. Click on the field in the form while in Edit mode. The Field key field will be the last field on the right side. I suggest keeping this value short. Let's say you call it: fcm-feedback Save the changes to the form, then refresh your Automation Rules page. Then you…

Hi Support - Welcome to the Atlassian Community! Since you are on the Free subscription, let me see if someone from Atlassian can come help you. It is likely that your email address is on the Suppression list. 

Hi Lucas, Sub-tasks are not allowed on JSM portal forms. Nor can you create a Sub-task directly anywhere in Jira. You can convert an existing issue type to a Sub-task, or you can navigate to an existing parent to-be issue and then create a Sub-task under it. 

Hi Diego - Welcome to the Atlassian Community! You should export the Sub-tasks (not the parents) and include the Parent field in the filter before exporting. To get all of them in one shot, you would need ScriptRunner or something similar. 

You are very welcome. And just a side note for projects that big you should always use a Jira Software Company-managed project. That will give you the most power and flexibility. You have a great weekend as well!

Hi Mark - Welcome to the Atlassian Community! Go to Settings > Issues > Issue Linking There you can add a new link type. It won't be parent/child but you can use it for dependencies. 

Hi Priya - Welcome to the Atlassian Community! For what you are trying to do, I would say the built in backup functionality of Jira is very inadequate. Like you mentioned, it's more for disaster recovery - it's an all or nothing kind of re-import. You have access to the backup file, but you can't just restore a single…

Hi Ander - Welcome to the Atlassian Community! Is it really the on-prem Server version? Or is it Data Center? Assuming Data Center, see if this article helps: https://confluence.atlassian.com/automation072/integrate-microsoft-teams-1056675628.html

Hi Romina - Welcome to the Atlassian Community! Having 200 active Epics on a board sounds very unmanageable to me. Maybe that is the bug ;-) See this article on how to create a second board for your JWM project. It would be based on a Jira software board and would be more flexible/customizable.…