John Funk Community Champion

Where are you adding the fields? First make sure all of those fields are on the Screen(s) used by the MANSCM project. 

Hey Emma - Welcome to the Atlassian Community! Can you provide some more information please? Is this a team managed or company managed project? What specifically are you needing help with in the creation process?

Thanks @Andy Gladstone I love that statement that AI is not just about technology, but that you also included people. I think that’s a huge fact to remember.

Compass is very expensive - and now you know why :-)

Hi Kristen - you sum it up pretty well. But you do realize that Compass is an Atlassian product, right? 

Hi Nick, She is probably on the Atlassian Suppression List for some reason. Let me see if someone from Atlassian can come help since you are on a free subscription. 

You are welcome. Let us know how it goes!

Yep - just follow what I said above. 

Truth!

Yep, that's the problem. See my initial answer above, except that you can set the Resolution field to Fixed instead of Done if you like. This will let the automation user move it o Resolved without executing the popup screen. So Edit your workflow, click on the Resolved status and then click on the box to all statuses to…

Hi Mary - Welcome to the Atlassian Community! The message says that you are trying to create issues in the target (new) project but that project has some required fields that are not populated in your current project. If you just click the Create button and enter the target/new project and then see what fields are required…

Congrats to HeroCoders! And best of luck in finals. 

The automation user will use the same transitions and statuses. What happens when your user selects Resolve? Is there a pop up screen? If so, that is your problem. 

Hi JD - Welcome to the Atlassian Community! Can you provide some screenshots? Or more information about the steps you were doing when you got the error? Are you in a valid project role on the project? 

Hi Martin, I did something along these lines many years ago. I created a separate project (Jira Software or Jira Business, doesn't matter) for the HR people to do the work. When the request comes into JSM and gets vetted/triaged and approved, then an automation rule would clone the request in the HR project with a link…

Hi Alexander, Can you share a screenshot of your workflow? Is there a transition available from the current status of the issue to the Resolved status? Is there a transition screen on the transition to the Resolved status? If so, that is probably preventing it from moving. That happens when you want the user to put in a…

I would create separate screens for Create and either Edit/View or Edit AND View. Then add your fields to the create screen. 

Yeah, Atlassian has changed a bunch of things with that process in the last few months. If you get the CSV to an admin see if they can run it for you. Many things will still work the way you are going but not everything.

Great! Happy to help. :-)

Hi Cristiano, Is this a team-managed or company-managed project? What are the exact steps you are doing? 

Hi Angus, Scroll down to the bottom and click on the Configure link. Then move fields in the Context area down to Hide when empty - or even remove them from layout by dragging them all of the way to the right. 

Excellent article @Angelie Stephens !

Hi Cady - Welcome to the Atlassian Community! Check the Issue Layout for both projects to see if they are different. Are you sure the Screen Scheme and Screens are exactly the same between the two? Are you using the same Issue Type during the create process to compare apples with apples?

No I meant after it was created. So, yes, it looks like a limitation for the create screen in JSM for that field. So you would need to do it through the portal or if using the agent screen add them after the issue is created. You might want to open a support ticket with Atlassian to see why it doesn't show on the Create…

Hey Claude, Click on the Configure button on the bottom right of the screen while in an issue on that project. Then find the field and make sure it is on the screen - it might have gotten taken off of it somehow.

Hi Adrien - Did you ever get this worked out? If not maybe include some screenshots?

Hi Vishrut, I suggest you use an app such as the Revyz Data Configuration Manager for Jira to clone your project from one Jira instance to another. 

This will also not migrate any configurations such as custom fields or schemes.

Hola Anderson - ¡Bienvenido a la Comunidad Atlassian! ¿Eres administrador de Confluence? Si no, debes consultar con él para verificar tus permisos. Si eres administrador de Confluence, debes solicitar soporte técnico a Atlassian. https://support.atlassian.com/contact/#/

Hi Jo-Lee, It's always good to show screenshots of any automation rules when posting a question. That being said, a couple of things - can you share a screenshot of the scheduled JQL? Second, if you run the Scheduled rule immediately, what does it do? So go to the rule, then under the 3 dots menu next to Return to Rules,…