John Funk Community Champion

Hi Jon - Welcome to the Atlassian Community! Please include screenshots when seeking assistance with automation rules to include the full rule and then the audit log of when it runs. Thanks!

Hi John, I guess my question is why are you hiding all of those fields? If you are trying to get by with a single screen scheme for your entire org, that wouldn't make sense. Not having a Context associated with your Custom Fields will result in performance problems. The vast majority of your custom fields (95%+ in my…

HI Anthony - Welcome to the Atlassian Community! You will need an app from the Atlassian Marketplace to be able to do bulk changes to multiple users at one time. 

Hi Mark, When you create an issue, it will use the default. Then the rule will fire based on it being a new work item created. However, your rule will not update it since you are looking for a blank description. But it won't be blank if there is a Description already there. 

@Suman Chakraborty - I am marking Jack's answer as Accepted as it is the right one. Let us know if you still have a need here. 

Hi Sandhi - Welcome to the Atlassian Community! Please post a new question to the Community with your specifics needs. 

Hi Mohana - Welcome to the Atlassian Community! NOOOOOOOO, don't do it. You are regressing in functionality. Why do you want to do this???

Hi Sally - Welcome to the Atlassian Community! Since no one has answered so far, I suggest you open a support ticket with Atlassian to get their feedback/guidance. Then if you could update this post with the resolution that would be great. Best of luck! https://support.atlassian.com/contact/#/

Hi Harold, I would suggest you create a project role for that - maybe even call it Read Only. Then update your Permission Schemes that need to provide access to grant that Project role to Browse Projects. Then add that user to the new project role in all of the projects that they need access to. However, make sure your…

Hi Shaik - Welcome to the Atlassian Community! There is no "below script" shown. Also, we need more details on exactly what you are trying to do. Maybe include some screenshots. 

If your first rule (or another rule) is auto transitioning the issue to Done, then the second rule that you create (my last post) should have the box checked on the Rule details page to allow other rules to execute it. 

Yes. But you probably should create a separate rule for that. Base it on a trigger for Issue Transitioned, choose the Done status. Then add a branch for linked issues. Then under the branch add an action for Transition issue. Choose the Done status. 

Hi Naveen, If you are using Cloud, which the deployment type above says that you are, then you can create an automation rule to easily do this.

Hi Millie - Welcome to the Atlassian Community! I STRONGLY suggest you do not give users permission to delete work items/issues. They will end up deleting the wrong thing and it will be gone forever. Instead you should add a status to your workflow like Cancelled or Abandoned or Aborted or something like that. Then users…

You should set the Resolution field using a Post Function when moving the work item/issue to Done. 

Hey Paul - Welcome to the Atlassian Community! There are a few ways to do this. One is to create a filter where: assignee = currentUser() and statusCategory != Done ORDER BY duedate ASC Another would be to create a dashboard and add a Filter Results gadget using the same Filter.

Hi Ankit - Welcome to the Atlassian Community! See my responses on this thread: https://community.atlassian.com/forums/Jira-questions/Parent-field-for-sub-task-uploads-has-disappeared/qaq-p/3002737

Yes, this seems to be some that Atlassian has changed recently for some reason. Until there is a change back, if at all, you will need to have a Jira Admin run the import. 

Hi Kim - Welcome to the Atlassian Community! Are you going through the route of Settings > System > External System Import? If not, try that. If you are not a Jira Administrator, have your Admin try it. 

Hi Wannie - Welcome to the Atlassian Community! So this is no longer a problem for you? What was the resolution? 

Hi Sachin, You should be able to add the Priority field to the form attached to the Request Type. If you don't want the user to be able to set the priority but just see the priority, then add the Priority field as a hidden field on the form and set a default value. Then the field can be updated by an Agent, and the field…

I don't think this is true. You can add the Priority field to the Portal. 

Hi Sirisha - Welcome to the Atlassian Community! Issues/Work Items in a Sprint are not considered closed unless they are in the far right hand column (last column) of the Scrum board. This is true regardless of the status. You should also ensure that the workflow is setting the Resolution field value when the issue moves…

Hi Ben - Welcome to the Atlassian Community! When you go above the Free limit, Atlassian automatically moves you to a paid Standard plan. If you move the number of users back down to the limit, Atlassian will NOT auto move you back to the Free plan. You have to manually do that. And when you don't pay for the Standard plan…

Hi @Tom Fart - Did you ever submit a ticket and get feedback? We would like to get updated information for the Community.

Hi Joanne - Welcome to the Atlassian Community! Since no one has responded yet, I suggest you open a support ticket with Atlassian to get their guidance/help. https://support.atlassian.com/contact/#/

Esto debe hacerse como administrador de Jira. Si no lo eres, pídele a alguien que lo haga que lo intente. Si lo eres, te sugiero que abras un ticket de soporte con Atlassian. https://support.atlassian.com/contact/#/

Hi Sana - Welcome to the Atlassian Community! Not sure I am completely following you, but if you could add screenshots that will help. But, if I understand, the Details field is pre-filled with a value? If so then the validator sees that the field is not empty and lets you create an issue. The field will need to be empty,…

Hi Pravin, The issue types much be using the same workflow (sharing) in order to be able to simply update the Issue Type. If the two issue types do not use the same workflow, then you have a to a Move function using the 3 dots menu in the upper right of the issue screen. However, you cannot do a Move function using…

Hi Mark, You can add it to the App Switcher section. Click on the icon and then click on Manage List.