Comments
-
Of course!
-
You are welcome!
-
Great - glad it is working for you! And you are welcome.
-
So what is not working? Make sure that you have both projects in the Rule details and not just a single project for the trigger issue.
-
My apologies, I thought you were trying to start the issues from an earlier number in the existing ones. So, your problem is that you can't map the issue key because it doesn't show up? If so, try looking for "work item key" after the recent name changes. Make sure you are going through Settings > System > External system…
-
Hi Phil, What I usually do is create a custom field of number type. Then create an automation rule with a Scheduled trigger that runs daily and records the diff between the current date and the created date in the custom field. Then you can put the custom field in a filter or dashboard, for example.
-
Yes, you can create a new ticket and link it to the original ticket, but all of the information will be in the ticket that gets created. You really wouldn't need a sub-task for that. You could create the new ticket in a separate project like a Jira software project and link them if you want or need that. What would be the…
-
Forms will not update current tickets - they will only create new tickets. There is no way for a user who is not an Agent in JSM to update any existing tickets.
-
Hi Jade - Welcome to the Atlassian Community! You cannot create work items with set issue keys like that. Jira will create the key with the next one in the sequence for that project. If you include an Issue Key in the CSV and do the import, Jira will try to do an Update to an existing work item with that same key. If it…
-
Okay, still not following you. Can you list step-by-step what is happening and what you are missing?
-
@Andy Heinzer - I should get a referral fee for these. haha
-
Hi Donna - Welcome to the Atlassian Community! Yes, you can do this with an app like the Revyz Configuration Manager for Jira from the Atlassian Marketplace. https://marketplace.atlassian.com/apps/1231935/revyz-configuration-manager-for-jira?tab=overview&hosting=cloud You can sign up for a free trial in each Jira instance…
-
@Andy Heinzer - Another customer for you. Can Atlassian send out a notice to them prior to this explaining what is going on in more detail? Was that done already and the customer has ignored it?
-
You should contact Atlassian Support here: https://support.atlassian.com/contact/#/
-
The form is attached to the Portal. So you would send a link for the Portal to the customer.
-
Hi Peter, I am confused as to the ask. Why can't you just send the users a link to your existing form?
-
Hi @Bharath Avula - What's the status? Did you try this?
-
Hi Kim, The only thing I can think of is that you didn't get the work type scheme saved after you added the new Action Item work type. But yes, you can remove the Sub-task default type and migrate any existing work items of that type to the new Action Item work type. In fact, that is what I would do. Another thing to try…
-
Hi Diana, What is the error they are getting? Can you include some screenshots of what they see?
-
Hi Burkhard - Welcome to the Atlassian Community! I am not aware of a way to do that. If there are a relatively small number of values, I would suggest you just create multiple Quick Filters for each, or even combinations.
-
Hi Christine - Welcome to the Atlassian Community! Is the error you are getting when you try to upload a file? What are the steps you are taking to do that? What is the size of the file? Do you have permission to add attachments? Have you tried and been successful adding a simple file to the same issue?
-
Awesome - thanks, @Andy Heinzer !!
-
That's really strange - the only way you interact with your Jira instance is through the API??
-
Gotcha - I don't think you are going to be able to do that anytime soon. You should open a support ticket with Atlassian to make that request. https://support.atlassian.com/contact/#/
-
Great find Kerli! I have voted for and following it also.
-
You didn't do the branch?
-
Hey @Денис Петруша - How are you enjoying the new navigation now that you have been using it?
-
Hi Kirtan - Welcome to the Atlassian Community! I have been seeing this a lot lately. Maybe someone from Atlassian can clear it up. Hey @Andy Heinzer - I have seen at least a half dozen of these over the last few days. Any idea what is going on? Solution?
-
Hi Sanam, If the groups are empty, then they can be safely removed, and should be. You can take a look at some of the user related apps in the Marketplace apps to see if they can help you. You can do a free trial and be done in a couple of days.
