John Funk Community Champion

Hi Jose, This might be related to an incident that Jira had with showing the child issues for Epics. If the progress is based on this, that was probably the issue. It should be fixed now if you check it again. https://jira-software.status.atlassian.com/

Какой тип проекта вы используете? Управляемый командой или управляемый компанией? Вы можете найти ссылку «Настройки проекта» в нижней части левого меню, пока вы находитесь в проекте (например, на доске). Если вы не видите ссылку «Настройки проекта», то вы не являетесь администратором проекта и вам нужно поговорить с…

So you deleted them there, but they still show up somewhere else? If so, then go to User Management > Groups and find the group for jira service management customers and remove from there. 

Hi Suresh - I have never had a problem like that. I just move over 700 issues from TMP to CMP over the weekend and didn't lose a thing. Do you get any error messages or anything that looks strange along the way, even when doing a single issue? 

Hi Sreejith - Welcome to the Atlassian Community! Did you ever figure this out? 

Hi Bas, Follow this guidance to completely delete a Customer. https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-customers-account/

Hi Kevin, I assume this is a Jira Software/Business project? And you said the field is a Labels type field? 

Hi Aniket - Welcome to the Atlassian Community! Let me see if someone from Atlassian can come take a look. BTW can you post your Org ID?

So the Condition is failing? Can you share a screenshot of the Audit log with all of the details showing? 

Hi Isaiah - Welcome to the Atlassian Community! Sorry, but once it is deleted, it is gone for good. 

Hi Orlando, Licenses for Jira allow you to create, edit, and transition work items (and other things and depending on the Permission Scheme) for Jira projects and work items. Jira Service Management licenses are for Agents to interact with requests coming into a help desk (typically). In order to edit and transition…

Only Jira Admins can access and modify the Permission Schemes. Or persons granted Product Administration for Jira. 

Hi @IT Department We would need to see the actually Permission Scheme before knowing if that is the problem or not. 

Hey @VVC - Any update?

It's not about the Comments Permission, it is about if the user is an Agent - not just a service desk member, but they have to a JSM Agent license. 

Hi Audra - Is there only user in the field when it shows the whole name? Maybe when there are multiple users it just shows the avatar. 

Hi Bhavin - Welcome to the Atlassian Community! See this article, but basically no limitations. However, you cannot control permissions/restrictions on the Free plan. https://www.atlassian.com/software/confluence/pricing

Перейдите в Project Settings, затем Summary. Там вы увидите типы рабочих элементов для проекта.

@Martina Barnett - Checking in on you. Did that work?

You are welcome.

Desculpe, não tenho ideia de por que isso funcionaria em um projeto e não em outro. Você provavelmente deveria abrir um ticket de suporte com a Atlassian para descobrir o motivo. Se você encontrar uma solução, por favor, poste aqui novamente. Boa sorte! https://support.atlassian.com/contact/#/

Hi @Diego Flores Caalim - Welcome to the Atlassian Community! I am marking Humashankar's answer as accepted. Let us know if you still have questions. 

Hi @Daniel_Tan - Did you ever get this solved? If so, what was the answer?

Hi Rich - Welcome to the Atlassian Community! Take a look at this article and see if it meets your needs. https://community.atlassian.com/t5/Jira-articles/Creating-a-Flexible-Recurring-Task-Issue/ba-p/2040862

Hi @Denise Wenczel - Welcome to the Atlassian Community! I am going to mark Dave's answer as accepted. But let us know if you still have questions. 

Can you share the rule that you have created? Or maybe create a new post as a Jira question so more people will see it and can weigh in? 

@Chante Jones - Did you get this resolved?

Okay, I am confused. What is the actual step-by-step process that is happening? 

https://community.atlassian.com/forums/Jira-Service-Management-articles/Announcing-group-approvals-in-Jira-Service-Management/ba-p/1751721

Thanks for this Amanda. My parents were older when they had me. I am the youngest of 5 with 3-4 years between each of us. My father taught horticulture at the local university, we had a couple (sometimes 3) large greenhouses behind our house, my parents owned a florist, and my father did some gardening and landscaping. So…