John Funk Community Champion

Hola Jorge, ¡Bienvenido a la Comunidad Atlassian! Si utilizas un proyecto de software gestionado por la empresa, puedes crear varios tableros que muestren los estados seleccionados en el flujo de trabajo, separando así las funciones de los desarrolladores y los analistas de control de calidad.

Hi Randy - Welcome to the Atlassian Community! You must have a Premium JSM subscription to fully implement Change Management in JSM.

Hi Alejandra, Try putting a Re-fetch work item action between the assignee and email actions. It's probably trying to send the email before it has finished adding the assignee. 

Hi Cyril - Welcome to the Atlassian Community! Try this query: issuekey in portfolioChildIssuesOf("INIT-001") where INIT-001 is the key for your Initiative.

Hi Krishna - Welcome to the Atlassian Community! Since no one has responded, I suggest you open a support ticket to see if Atlassian Support can give you guidance. https://support.atlassian.com/contact/#/

Great - looking forward to hearing that haha.

I am confused - is Atlassian Support working on it?

Check with Atlassian Support for that many. They might be able to connect you up. https://support.atlassian.com/contact/#/

Hi Ebert - Welcome to the Atlassian Community! This is not Atlassian Support. This is an End User Community. Here is the link to support: https://support.atlassian.com/contact/#/ And you should clear out any sensitive information from your question including links to your instance. 

Hi Saurabh - Welcome to the Atlassian Community! Just create a workflow that includes all of the steps that it takes to move from creation of the work item through design, development, QA, and deployment. Then give the whole team access. 

You have a premium subscription and support only replied one time to you and never since??? If you give me the support ticket number, I will see if someone will intervene. 

Your best bet is to open a support ticket and let Atlassian sort it out. Please update back here with the solution so future readers will know. Good luck to you. https://support.atlassian.com/contact/#/

Yes, that will get you to the same spot. :-)

a) You have tried to change it by automation and that doesn't work either? b) How do you know when you should change it now? Do you just wait for someone to complain? c) Can you change the Reporter on other JSM projects? d) If there is an Agent in the Reporter field are you able to change it?

Then why not just use automation to change it to an internal user, i.e. Agent when the issue is created? Can you not change the reporter on any JSM project with any value in it? 

Hi Manjunath - Welcome to the Atlassian Community! Can you share a screenshot of what it looks like? 

Hi Anas, Unfortunately, no, there is no way to do this globally. You will need to edit each transition. 

Hi @Sławomir Jałoszyński - Did you get this working? Did you implement what Jack suggested? 

Hi @Pavatharini Prabakaran - Welcome to the Atlassian Community! Are you getting an error? If so, what is the error? Are others in the organization able to get in?

Hi @Serkan Türkel - Welcome to the Atlassian Community! If you go to the project and then Customers, you will get a box on the right side to Add a customer. You can put up to 50 email addresses at a time there separated by a comma. 

Hi @Jochen Betz - It sounds like what you are really looking for is the ability for a customer to raise the issue on behalf of someone else. You can vote for and follow that request here: https://jira.atlassian.com/browse/JSDCLOUD-4102 However, don't expect that to get done anytime soon. In the interim, I would add a…

@Juliette Bramall - That most definitely should not be the case. You should report that to Atlassian for them to investigate. https://support.atlassian.com/contact/#/

Okay, modify your rule above to put in a Re-fetch action (or two) after the Create trigger. What is probably happening is that the work item gets created and before the other automation is done to link the tickets, this rule is firing the IF condition. Have it slow down a little in between with the Re-fetch and see if that…

Okay, that is very helpful. First question, why are you using generic emails and not emails associated with just that user? That would be the route to go to avoid this in the future. Second question, are your users managed users? Meaning the users in Jira are coming from/connected to an IAM tool such as Azure, Entra, Okta,…

Click in the Search box in the top right of the top nav bar. Then in the popup that comes up click on boards at the bottom. Do you see your board somewhere in the list? 

Hi Oliver - Welcome to the Atlassian Community! Go to your JSM project and then click on Customers. Then in the Add customs section, you can add up to 50 customers at a time by putting in their email addresses and separate them with a comma.

Hi @Ei Pyae Pyae Phoo - Welcome to the Atlassian Community! I am going to move this to the Certifications group postings. 

Hi Fleur - I am going to mark Tuncay's answer as accepted. Let us know if you still have questions.

Are you talking about the board? Or a dashboard? 

Hi Darren, If I am understanding you correctly, click in the Search both in the top right of the top nav bar, then select View all work items in the bottom of the screen.