John Funk Community Champion

Are there several different possibilities for the time estimate used? Or are there just a handful?

Hi @fmonthel_arrowstreetcapital_com - Welcome to the Atlassian Community! What is the difference in the Service Desks Projects? Why would a user go to one of the projects versus another one? How is it determined who which project gets the request?

Hi @Oleksandr Kalukov - Welcome to the Atlassian Community! How many different estimates for the bug might there be? Is it Fibonacci related? Is there just a handful of possibilities?

Hi Lindsay - Welcome to the Atlassian Community! You can actually allow a customer to be an approver within JSD. Simply put them in the People > Approvers

Hi Bearcat - I rarely create a new project from scratch now. I almost always copy an existing one, even creating a templated project with these base screens/fields, etc. that I need. 

Hi @mohammad.bari - Welcome to the Atlassian Community! We use a generic login/user in Jira so that we don't use an account of a team member and have access to his account that way. The account can just have Browse Project for view only if needed. 

Hi Julia, One thing to do might be to review all of the issues that have already been created and are missing the required field. Then you can get those all updated and the cloned issue will always have the required information. :-)

Hi @Frédéric Granier - Welcome to the Atlassian Community! Can you send a screenshot of what you see in the Customer Notifications section of the Project Settings?

Hi @Berndt Johansson - I am assume you are trying to change the Customer Notification Template? I am having no problem editing it. You might need to put in a support ticket with Atlassian here: https://support.atlassian.com/contact/#/

Hey Kate - if that answered your question, can you click on the Accept answer button above to close this out? Thanks!

Hi Cindy - a couple of suggestions, although I will be up front and say you probably can't get what you want. First, how long do issues stay in your Done column? Are you doing frequent releases? So, I guess the question is, why would you need them to be in a certain order in the Done column? Depending on what you are…

Hi @bkaras - Were you able to create the report as needed? If so, can you click on the Accept answer button to close this one out? Thanks!

Hi @GioPw - If this answered your question, can you click on the Accept answer button to close this out? Thanks!

@JAKE - Did this answer the issue for you? If so, can you click on the Accept Answer button to close it out?

Great! And they have wonderful support if you run into any problems also. :-)

Hi Kayla, You are probably not going to be able to do that with out of the box Jira. We use both JMWE (Jira Miscellaneous Workflow Extensions) and Automation For Jira to handle those types of updates. 

Ah, that's much harder. I don't think there is any tool that will do that for your as there are so many possible problems involved. I know that Automation For Jira will automate the creation of a sub-task, but not moving an issue. 

Hi Daniel - can you provide a screenshot of what you are seeing? 

Hi @Dennis_H - Yes, you should be able to convert Test2 to a sub-task. Choose the additional options 3 dot menu and select Convert to sub-task. 

Since you figured it out - can you click on the Accept answer button above to close this one out? Thanks!

Hi Ya, The short and quick answer is no, you cannot use SLA functions with Jira Software. They will only work with Jira Service Desk. 

Hi @aleksey.shishkin - I don't think that is something that you can control. You will need to put in a feature request to Atlassian to be able to change that. 

Si eso resuelve lo que necesita, haga clic en el botón Aceptar respuesta. ¡Gracias!

Hi Andrey, We have found that if you use the Multiple Line Text custom field type that you can put multiple links in the same field on separate lines and they should word. 

Ah! Maybe try an OR instead of the last AND

Hi Mirko - We actually use a marketplace add-on called Cloud Files. Very reasonably priced and we store our documents in an AWS S3 bucket - also at a low cost. 

Hi Eiren, I am pretty sure nothing like that exists for a custom field type in Jira. The closes thing would be to possible use Select List (cascading) custom field type where you can have a set of options in the first list and then a different set of options in the second list based on the value selected in the first list.…

Hi Ramesh - Welcome to the Atlassian Community! You can create a filter for each individual that looks something like: Project = ABC and Status changed from Released to Closed by first.last where the first.last is the username of the individual. Then you can add another gadget to the dashboard that uses that filter. 

You can modify the name by doing an Edit on the custom field. Simply change the name to something different than the current one. For example if you have two fields that say Start Date and you need them to have different meanings, then change one of them from Start Date to Project Start Date or Session Start Date - or…

Hi Aaron - Just check checking in on this. Did you get it to work?