John Funk Community Champion

Hi Karen, Yes, the System Dashboard is probably your default - that's what comes out of the box with Jira. But you can add gadgets to the dashboard, and it might be that one of the gadgets on your dashboard is linked to an underlying filter that the users don't have access to. Make sure all of the filters used by all of…

Hi Adrian - Welcome to the Atlassian Community! 1) Atlassian has a product called Atlassian Access to that can to SSO to JSD Cloud. You can find more info here: https://www.atlassian.com/software/access 2) That's not something I am familiar with, but if you are doing it through SSO, I would think the front end client would…

I was referring to a manual bulk change, not through the API. Create a filter and run the filter. Then click on the 3 dot menu at the top right and choose Bulk Change All. Then follow the steps through that. 

Hi Toni, I have seen very few people (if any) go from Jira to Trello. Not even sure how you would go about that. But you should probably do a test in Trello to try to duplicate EVERYTHING you currently do in Jira to see if Trello really will work for you. You also might want to check out this post:…

Hey Mike - Have you thought about using Components to group them?

Hi Bridget, We actually created a couple of statuses to handle things like that. We have a Discard status for cards that never made it out of the Backlog and that we decided not to do. We have an Abort status for cards that got started but then we decided we were not going to finish them. Both of them have a status…

Hi Paul - Welcome to the Atlassian Community! Whether you are doing a drag and drop or changing the status via the Send To or Transition To functions, they are still executing the same exact Transition. So whatever post functions you have on the transition in the Workflow should still fire. 

In other words, but a post function on the transition to the In Progress status that sets the assignee to the current user (assuming the user is the one who pulls the card to In Progress). Then create another post function on the same transition (but later in the process below the one to set the user as the assignee) to…

where the user is not the assignee.

Hi @Fatemeh Hosseini - Welcome to the Atlassian Community! You can run a filter and then do a bulk change on the results to execute a transition manually. 

Once the Role is created in the System Settings, just go to the Project Settings for the Project where you want to grant the role. Then click on People. 

Have you opened a formal support ticket with Atlassian?

Hi @Srikanth Mamidala - you could add a custom field and auto-populate it with the opposite person from who is assigned in the In Progress status. Then add a condition for the transition to Review status and choose the User in Custom Field option. Then only the person in that custom field could move it to Review. 

Hi @Hitesh Gawhade - I do not see any screenshots. Have your cleared your cache on your browser and/or tried a different browser?

Are you 100% sure it is not Structure that is causing it?

Hi Knut, Did you disable the Structure plugin to see what effect that had? Or are you still using it? Also, do you have a lot of Custom Fields? And are all of your custom fields mapped to a context that limits how they are used? We were getting TONS of 500 errors because we didn't have a context mapped for many of our…

Hi Fred, Yes, that would be my suggestion - setup a separate Service Desk Project per client company. That way you can also tailor the portal and descriptions and directions just to them (along with the KB as you already mentioned.)

Hi @[deleted] , I don't use Server, but can't you see the last login for a user in the list of User under User Management?

Great - glad you were able to find out what was possibly going on. You also might want to create a transition screen and add the Time Spent field to that screen. Then add the screen to the transition to Done. That way the user will see the Done status either way and can populate the field before it will mark it Done. (Just…

Hi @Сыдыгалы Сагынбаев , You can add Project Roles by going to Settings > System. It will be under the Security section with a menu option of Project Roles. This will add the Role in general to be used for all projects. Then just go back to the Project Settings and add people to the role. I hope that helps!

Hi Ahmad, Can you give us a little more information about the changes you made on the workflow and what is not showing up in the old issues that you expected to see? Are they transitions? Statuses?

Hi Ganesh, I am not sure how helpful these suggestions might be, but maybe they will give you a little insight. You can go to the User Management section under Settings to see a list of all users. You can change the filter at the top from All Users to Has site access to see active persons. To see their activity, you can…

Hi @SkiffAndr , You can go about that in two ways (at least). One is to add the sprint score to the screen that is already being used. Simply go to Settings > Issues > Screens and find the appropriate one. Then modify the transition to Done to add a condition that makes the sprint score required. Or You can create a new…

These are going to be VERY helpful!

I just imagine your computer wallpaper being the above display of all of the emojis :-)

Hey @Anna Antretter - Can you post a link to the bug ticket here? And then click on the Accept Answer to close this one out? Thanks!

Unfortunately, you cannot apply filters to the project list. But you might could create a filter like what I described above. Then you can create a dashboard and place the Issue Statistics gadget on the dashboard. Make sure you put Project as the Issue Statistic. That should show you want you need. 

It sounds like you need to create a custom field and just put in the values that you want to sort on. Then add that to your filter. You can use an add-on like Automation For Jira or ScriptRunner to automatically populate/change the custom field value when the Priority field is populated/changed. 

@Sterland Admin - did these answer your question?

Just make sure that all of the statuses associated with the Epic and other issue types are mapped to the board. I am not sure exactly what you are expecting to see. Can you do some type of drawing and post here?