John Funk Community Champion

Go to Project Settings, then click on the link for Project Automation on the menu bar on the lefthand side. 

Hi Ajay - Welcome to the Atlassian Community! I am confused as to what your actual problem is. Are not wanting users to be able to update the Summary and Description fields?

Hi Regan, You are probably using the New Jira Issue View. If you switch to the Old Jira Issue View, you might be able to do it directly from the Epic itself. Otherwise, you can always create via the other route you mentioned. 

There are some Chrome extensions that might help also. 

Hi Ada, You are probably going to need to use a third party tool like Nave. 

Hi Matthew - We use a marketplace app called ProForma Forms to do exactly that. Works wonderful, and I highly recommend it. That's the only way I know to do it. 

Hey @Daniel Fenton - Just following up - would like to get this closed out. Thanks!

Hi Marcus - Welcome to the Atlassian Community! Never tried to use two simplified workflows in a single project, but I assume the answer is yes. That's because you can put multiple workflows in a single workflow scheme. But each Issue Type in the workflow scheme can only be linked to a single workflow. Give it a whirl if…

Welcome @Kyriakos Kaperonis !! We are glad you are here! :-)

You have to first setup an organization following the guide in the document. 

If you add the looping transition and it still gets cleared, then something is doing that somewhere. But the looping transition would tell you that for sure. 

Hi Debbie - Welcome to the Atlassian Community! Business Projects and Next-gen Projects are very limited in what you can modify/change. I pretty much 99% use Software or Service Desk projects. Is there a reason you would rather use the Business project template?

Hi @[deleted] - Yes, you can clear the Resolution field by putting a post function to clear the field on the transition(s) that you have that move out of the Done status. And yes, removing the Resolution will remove the strikethrough. 

Sorry, here's the server version: https://jira.atlassian.com/browse/JRASERVER-17783

Hi John - the short answer is No. You have to go to Settings > System > Shared Dashboards or Shared Filters and change the ownership to you. Then you can modify it. There is a feature request here that you can vote for and follow: https://jira.atlassian.com/browse/JRACLOUD-17783

Hi Sai - Welcome to the Atlassian Community! You will need to contact your local Jira Systems Administrator for access. 

That's really weird that it says it has a value of Done in the Resolution field but then doesn't show it. You can't bulkload change the field directly. To set the resolution, move the issues through a new self looping transition with a post-function on it to set the Resolution again. Then you can do a bulkload change and…

Hi Lucas - Welcome to the Atlassian Community! Jira Service Desk isn't really a separate thing per se. But it's a type of project that then has features associated it that type of project. So, create a new Project and select Service Desk as a Template type when you are creating the project. See if this previous post helps…

Maybe check the History of the issue to see if something is coming behind and clearing it out? Otherwise, not sure why there's no value there. 

Hi Madina - Welcome to the Atlassian Community! Take a look at this article and see if it helps you: https://confluence.atlassian.com/cloud/organization-administration-938859734.html?_ga=2.166474750.1915070169.1584361300-1313086432.1576012938

Hi Pankaj, You should be able to add a post function on the transition to Done that sets the Resolution field to Done. 

What is in the Resolution field? You might not be setting that when you mark it done. You might want to add the statusCategory != Done like this: assignee = currentUser() and dueDate <= startOfDay(7) and (resolution is EMPTY or statusCategory != Done)

And if you don't mind, can you come back here and update this post with the solution? Thanks!

Are you sure that the person causing the execution of the rule also has the permission? And is this rule being executed as the result of another rule? You might want to check the box for Allow trigger rule on the Rule details page.

Sounds like you need to go ahead and open a Support Ticket with Atlassian. 

Hi Aviya - Welcome to the Atlassian Community! You can do that using the free Automation For Jira add-on. It is now available as a part of Jira at no cost. 

Look at the Assignable User permissions to see if those users are included in whomever can be assigned issues.

Hi @Giada Noè - Check the permission scheme for that project and be sure that add-ons have the ability to add comments. It should look something like:

Did you click on Summary? After you do that, you should see a section for Permissions. 

Hi @vzzza - Welcome to the Atlassian Community! It's probably because there is no resolution getting set when you mark it done. On the transition to Done be sure to add a post function to set the Resolution field to Done. It might be that you have a step prior to Done called Testing that is also a "Done" type of status.…