John Funk Community Champion

You should probably go ahead and submit a support ticket here: https://support.atlassian.com/contact/#/

Actually, you would be better off going ahead and submitting a support ticket here: https://support.atlassian.com/contact/#/

And what error are you getting or what does the Audit Log say?

You could do it either way. But I generally prefer to have two different workflows because the statuses tend to be very different. 

:-( You should get back to being an admin ;-)

Sounds good. You are welcome and have a great weekend!

1. Yes, that's correct 2. Not familiar enough with Mobile - I will check into that. 

Jira Service Desk is a separate product that sits on Jira and requires a separate payment and installation. But it is available for Cloud. 

Hey Shawn - Welcome to the Atlassian Community! Access to Next-gen projects are based on the persons in the Access section under Project Settings. For all other types of projects, it is based on the Permission scheme attached to the project. Those persons in that scheme with permissions for Browse project can see the…

I am referring to ALL types under the Business project template. You will have the same problems no matter which one you use. I always use Software template and then Kanban. You might not really be following the Kanban framework but that doesn't really matter with the board. It will allow you to do what you want. Or you…

First - are you talking about the New Jira Issue View or the Old Jira Issue View? :-)

Hi Dionei, Here's my experience. Most work that is handled in the Upstream/Discovery process has a defined start and end to the process - you vet the issue and by the end of the Discovery process you decide to do it or not. Now, at that point there are two trains of thought. One is that you complete the issue at the end of…

Hi @nhencke - So is your problem that you cannot see the field in the Old Jira Issue View? If so, most fields that are empty are not shown on the screen. You have to click on the Edit button and then populate the field there. 

Hi Shruti, I am not sure that you will be able to add it during the cloning process, but you should be able to do an update to the issue immediately after it is cloned. 

Hi Mia - Can you provide some more context? Where are you searching? What are you not able to do?

Yes - but server is a paid version so you will have to purchase it. There is a free Lite version, but there are limits to the capabilities. You should be able to see the differences before installing. 

Hi Monika - No, I don't believe it is possible to hide the People option. 

I guess you could do the export, then change ABC to ABC2 or something like that - which will convert all of your existing issues. Then create the new software project as ABC. Then import the original ones you exported with ABC. Then you would just delete all of the ABC2 issues. I would try that with a handful of test…

Hi Shawn, I am not sure how you can do that. You can try to follow what Kristjan suggests. You would need to export the full issue, and then import it into the new project using the guidance in the above post. But the problem is that the new project MUST have a different code for it - you can't reuse ones. So if your…

Well, that is very strange. You should open a support ticket with Atlassian here: https://support.atlassian.com/contact/#/

Great - glad I could help.

They can be different project types but still use the same issue types. I suspect the scrum board might not like the issue type you are using with Project A. You might try to move the issue type for the issue in project A to an issue type that is used in Project C - but keep it in Project A - just change the issue type…

Sorry, but that's the extent of my knowledge for this. You should probably create a support ticket with Atlassian here: https://support.atlassian.com/contact/#/ Sorry that I couldn't be more help. 

Hi Shravya - Welcome to the Atlassian Community! 1. Yes, you can do that with the Automation For Jira tool built into Jira Cloud. * Go to Project Settings > Project Automation (on left-hand menu) * Press Create Rule in top-right corner * Select the Trigger "Issue Created" and press Save * Next Select to add an Action, and…

Hi Sebastian - Thank you so much for all of the kind words. :-) I am glad I have been able to help you some. Business projects are very limited. I never use them as I really don't see any advantage that they give. I pretty much always use Classic projects or Jira Service Desk projects because they are the ones that I can…

I just submit them here: https://support.atlassian.com/contact/#/ I do not enter them directly into the Backlog. 

Hola @Qwerta_Qwert - ¡Bienvenido a la comunidad de Atlassian! ¡Nos alegramos de que usted está aquí!

Glad you were able to figure it out!

Hi Vanessa, Any project role can be granted the ability to edit issues. Are you asking if there is a way that the role could edit just that one field? If so, I think that is where Hernan was going with the Behaviors suggestion. 

Hey Bill, If uses are on the free plan, it will indeed lead them back to us here in the Community. Usually as Community Leaders we will try to ping one of our Atlassian contacts to get help with defects and/or bugs after we try to duplicate it. The problem comes in if we can't duplicate on our instances because we can't…