John Funk Community Champion

Hi @DWedekind - I am going to mark Trudy's answer as accepted. If you still have questions, let us know. 

Hi Darren - Welcome to the Atlassian Community! Since no one has answered yet, you might be better off opening a support ticket with Atlassian to get their feedback. https://support.atlassian.com/contact/#/

Hi Shesha - You should be able to open each of the forms on the ticket and see which one has information in it. Also, if there is a field that is different for each form, and the field is mapped to a Jira field, then you could see which field is populated and know which form it was. 

Did you change the order of the columns in your filter? 

Hi @光野　かおる - Marking Trudy's answer as accepted. Let us know if you still have questions. 

Definitely a route to go. You should also open a support ticket with Atlassian to see if this is a bug. https://support.atlassian.com/contact/#/

So if I understand correctly, if you have a Paragraph field like the Description field, and there is a lot of text in the field, then you can't add an image. But if there is less text in the field, then you can. Is that right? If so, I suggest you open a support ticket with Atlassian to find out what the limit is there.…

Hi Kiran - Welcome to the Atlassian Community! Since no one has responded yet, your best bet is to open a support ticket with Atlassian: https://support.atlassian.com/contact/#/

Hi Naomi, The quick answer is that you can add them to the Request Participants field for those select requests you want them to be able to see. On a broader level, you can add them to an Organization and then everyone in the Organization can see all of the tickets from everyone else in that organization. 

My first was the Jira Project Administration for Server/Data Center. I don't remember for the code for it. 

Hi Iris - Welcome to the Atlassian Community! Please share the filter that you have so far.

Hi Manor, Please share screenshots of what you have setup for your SLAs. Then let us know exactly what is not working with what you have setup and what you are expecting to see. 

Hi Benny - Welcome to the Atlassian Community! Since no one has responded yet, I suggest you create a support ticket: https://support.atlassian.com/contact/#/

@Bill Partridge - Did you try it?

Well, I guess since he is deleted, I can accept your answer. :-)

You should probably contact Atlassian Support and get their feedback. https://support.atlassian.com/contact/#/

To be clearer - use a Done category status of Abandoned or Canceled or something like that, and move the issue into that status when you are sure you will not be working on it. Then exclude that board status in your filter for the board. 

Hi Anthony - Welcome to the Atlassian Community! You should not use jira-software-users for the Transition Issue permission if you want to control who can do it. I suggest you link that permission to a Project Role and not a group. Then you can control who is in that project role and therefore who can move it. Another way…

Hi Sushanth - Welcome to the Atlassian Community! Since it has been almost a month with no response, I suggest you open a support ticket with Atlassian for assistance. https://support.atlassian.com/contact/#/

I am pretty sure those terms of service apply to people like us who create things with the tool, not just those who are submitting things via the help desk. If that were the case, it would be required to post those T&Cs on the help desk portal. 

Hi Haile - Welcome to the Atlassian Community! If you are using a status or resolution for that, just modify the board filter used by the board and exclude those in the JQL query used by the filter. 

Hi Ruyu - Welcome to the Atlassian Community! I think I would implement issue level security. You can create different security levels by supplier so that the supplier only sees work items they have access to. You can also add a custom field like Grant Access or something like that with a multi-user picker field. Then…

Hi Brian - Welcome to the Atlassian Community! I am moving this post over to the group for apps. Also, I suggest you contact the Tempo vendor directly for assistance. https://tempo-io.atlassian.net/servicedesk/customer/portal/6/user/login?destination=portal%2F6

Hi Aswin - Welcome to the Atlassian Community! Since no one has responded, I suggest you open a support ticket directly with Atlassian. This is not Atlassian support, we are just a user community. https://support.atlassian.com/contact/#/

Hi Gabriele- Welcome to the Atlassian Community! Just to verify, you are asking about children going to a JSM portal to submit a ticket request for support? 

Hi Saskia - Welcome to the Atlassian Community! I am going to move this ticket over to the Trello group.

After consulting for a few years, I got a job as a fulltime Jira Admin again. And I love it. It's good to be back with a team and working in the same environment everyday. 

Hi Jim - Welcome to the Atlassian Community! Any reason to not default the field to 0? Do you need to see the work items without a value? You could exclude those in the query. Not sure why it is showing the null values first. Does DESC put them at the end? 

Can you save a Filter with the ScriptRunner script in it? 

Hi Andrey - You will not be able to do the search directly without some type of app in front of it. I don't think you will be able to do what you are trying to do. The direct link would be the route to go.