John Funk Community Champion

Hello and Welcome, MG! We are glad you are here!!

1. Copy the Screen used by the exiting projects and give the new copy a different name. 2. Modify the new Screen 3. Copy the Screen Scheme used by the exiting projects and give the new copy a different name. 4. Modify the new Screen Scheme to use the new screen created in Step 1. 5. Copy the Issue Type Screen Scheme used…

Hi George, That is not possible. The site-admin purpose is to give a user the permissions to do user management. 

@Jane Kao - Go to the Diagram view and see if that helps you see your situation better. Maybe even post a screenshot here. But you do indeed need a transition from Open to something. 

Hello and Welcome, Subodh! We are glad you are here!!

Go here: https://www.atlassian.com/software/free Then select Jira Service Desk. There is a free version with 3 agents. 

Hi JA - Welcome to the Atlassian Community! You need to check the filter associated with the plan/board you are using. It might be that it was created against a different project or is using different components or something like that. 

Hi Patrick - Welcome to the Atlassian Community! You can start with this document: https://confluence.atlassian.com/advancedroadmapscloud/preparing-your-planning-environment-998650924.html However, I think this might be just for Premium Subscription users and not available for the Free plan. If you are able, then another…

You will need to have the Jira Administrator submit the support request then. 

Glad it worked!

Hi Art, I would check to see if there is some type of automation that is setting the dates. You could look at the history of the card to see "who" is changing the value. But if it is happening real time in the screen then I am suspicious of a default value for the field being set somewhere. But since Due Date and Start…

Hello and Welcome, Susan! We are glad you are here!! I usually base creating a new Project on whether it is a new (or different) team. If so, then a new project. If it is just different work for the same team - then an Epic if it is a defined period of time for the work happening or Component if it will be on-going work. 

Hi @jdreizler , Try this for the JQL Green - Created >= startOfDay(-2) Yellow - Created >= startOfDay(-4) and Created <= startOfDay(-2) Red - Created <= startOfDay(-5) You might have to adjust your dates a little. And you probably don't need that second part for Yellow if you have Green as the top color (above Yellow)

I think it is because you have a branch in there. Or you have a double lookupissues - one in the branch and another one in the email. Try turning the branch into just a condition. This is what my test looks like that works:

And can you show the Audit Log when you test it?

Hi David, You will need to do another bulk change to move them back. You can start with a JQL like: assignee changed from userA to userB after startOfDay() by david.patiño

Hello and Welcome, Ezequias! We are glad you are here!!

Hi Jana, You can do that if the project is a Classic Software project. But not with Next-gen projects. 

You should probably go ahead and submit a support ticket with Atlassian here: https://support.atlassian.com/contact/#/

Can you show the details of the Send email part?

Also, you must be a Jira Administrator to submit a support ticket. 

Are you on a Free plan? 

I would go ahead and submit a support ticket with Atlassian to see what is going on: https://support.atlassian.com/contact/#/ Please come back here to update what the solution was. 

Hi Carmen, If your organization uses a managed account, you will need to go to the Directory to find the user. Then you will need to Reactivate account first. Then return to the list of users to Grant access. 

Ah, business projects are like Next-gen - you can't adjust the board settings. Is the Done column still the last column on the board? 

Hi Robert - Welcome to the Atlassian Community! Go to https://YourDomain.atlassian.net/jira/boards (of course subbing in your domain) Search for the board and then use the 3 dot menu on the right to Delete. 

I am not Atlassian and have not disabled anything. You should problem submit a support ticket with Atlassian to get answers to your question. https://support.atlassian.com/contact/#/

If setup probably in your rule, it should only send a single email with the entire list. Can you share the rule you have created? 

Hi Pratik, You will probably need an add-on like Automation For Jira or ScriptRunner or JMWE to perform that function.

Hi Allen, Check to see if there are any Conditions on the transition out of the status Open to other statuses. Your workflow is there - that's not your problem. The problem must be there is a condition preventing you personally from executing (or even seeing) the transition. All of that assuming you have the Transition…