John Funk Community Champion

Hi Matteo - Welcome to the Atlassian Community! While you are waiting for Atlassian to respond, because it does appear to be a bug, have you tried the Old Editor for Workflows to add the Condition there? 

Hi Alexander, Since no one has answered yet, you probably should open a support ticket with Atlassian for their feedback: https://support.atlassian.com/contact/#/

Hi Alan, I am going to mark the answers as accepted as it appears they are. 

Hi Josh - Welcome to the Atlassian Community! Great question! Here is a request you can vote for and follow to be able to turn those off at an Org level. https://jira.atlassian.com/browse/JRACLOUD-82301 https://jira.atlassian.com/browse/ACCESS-2135

Hi Nicolás, The recommendation is to never let users delete work items in Jira. Instead, I use Done category statuses in the workflows like Canceled or Abandoned or Aborted or something like that. Then add a post function to the transition to that status to set the Resolution field to Won't Do. Otherwise, someone will…

Hi Luis, I am going to mark Izabela's answer as accepted. Please let us know if you still have questions. 

Bonjour Charlotte, It is best to contact the vendor directly for help with this. @Alex Medved _ConfiForms_ 

Sorry, it has been a while. Is this still happening? You can't have one service project that is on a Free subscription and the others be on a different subscription in the same instance. So it is not that. Hopefully it was just a temporary glitch. 

Awesome! So great to see this!!

This is the automation rule, not the Notification Scheme. Who is the sender in the email? Did you look at the Notification scheme to see who is sent an email when an issue is updated? 

Hi Lex - Welcome to the Atlassian Community! I don't see anything for incidents the last couple of days with JSM. Does this happen with other projects, also? Or just this one? 

Hi Raghda - Welcome to the Atlassian Community! Is this happening with just one project? Is it happening with JSM or Jira? What steps exactly did you do to receive the error? Have you tried a different browser or incognito mode? 

Hi Calum, Since no one has responded, it is probably best of your to open a support ticket with Atlassian for their feedback. https://support.atlassian.com/contact/#/ Best of luck!

@Kevin Staples - Would you be so kind as to click on the Accept answer button above so we can close this one out? Thanks!

Great! Glad to hear it is all good now. 

You should open a support ticket with Atlassian then. Please report back here with their answer/solution. https://support.atlassian.com/contact/#/

Hmm, this sounds a LOT like mine except mine was written by me and not AI :-) @Chitra Nagdeo - Please refrain from using AI strictly in your answers. 

Great! Glad to hear you got it working!

Can you see the automation? If not have them send it to you. Have them check to make sure there are not two automations. And the email you get - does it say from Automation from Jira? 

Exactly! @Barbara Szczesniak 

Hi Heiko - Welcome to the Atlassian Community! Since no one has answered so far, you should probably create a support ticket with Atlassian to get there guidance/feedback: https://support.atlassian.com/contact/#/

Hi Prawal, 1. That depends on you keeping it that way. :-) Try to keep the naming of statuses fairly generic and reuse them across other workflows instead of creating very unique names. Use the same workflow as much as you can (shared across projects) and use Conditions to help with that. So one transition might apply to…

Hi Sonali - Welcome to the Atlassian Community! Are you still needing help? 

Hallo Sieglinde – Willkommen in der Atlassian-Community!Ich glaube, Confluence verwirrt Sie. Welche Arten von Online-Käufen meinen Sie?

Hi Julie - Welcome to the Atlassian Community! You can do it either way. I tend to have it in it's own project/portal and then link any tickets to other requests as needed. Otherwise in a single portal, there tends to be a bunch of options and that can be confusing to users submitting a request. 

Hi Tariq - Welcome to the Atlassian Community! I don't see a way to do an advanced search either - but I never did use that so not sure if it was ever there and now it is gone. I do see there is an AI both that auto searches so maybe that functionality replaced it. You'll probably need to open a support ticket with…

Have you tried using a different browser? Or using with Incognito mode? Might be a browser problem. 

Hi Dominik, Since no one has answered yet, I suggest you contact Atlassian Support for their guidance/feedback. https://support.atlassian.com/contact/#/

Who is the email coming from? Check to see if they are using Automation for Jira to send the emails, because they might intentionally be changing what you see as an external user. 

Hi @Divya Bhat - Welcome to the Atlassian Community! Did you get this figured out?