John Funk Community Champion

Hi Levon, Technically, issues are not created in Backlogs - they are just created against Projects. So if you have different backlogs for different projects, you should be able to use the project field to add the label. Otherwise you will need another field that gets populated when going through the different routes to…

Hi Sona, When you say you created a "team" where did you do that? What were your steps? If you are referring to a "group" then make sure you are in the group or you will not be able to use the group. 

Hey @hellok - Score Reports have been restored. 

Hi Camila - Welcome to the Atlassian Community! There is a dashboard gadget called Jira Issues Calendar that you might try. We use a paid add-on called Calendar Sync for Jira. I think there are probably other add-ons as well. 

Hi Matthew, If you switch to the Old Issue View do you see the links? And do you have the ability to create a link? 

Hi Peter, That's why I rarely create new Projects from scratch. I usually create a project based on an existing project. Some people call that using a project template. But it will use the same Issue Type Scheme that the original project uses. By the way, that will not work for Next-gen projects. 

What kind of error do you get? If you just don't see the transition option to Done for that ticket, then there are probably conditions on the transition that the one card is getting caught by. Go to Settings > Issues > Workflows Find the workflow and click Edit Then click on the transition (the line) to Done. You will see…

Hi Nate, One option is to get the Deep Clone add-on which will allow you to clone issues and copy over any attachments and comments. That would put the new card in the Backlog status. Otherwise, make sure that there is a transition from the Done status to the Backlog status. You should also clear the Resolution and…

Hi David, In addition to Bill's suggestion, I would check the Permission Scheme for those projects to make sure that the add-ons project role are included in the permissions. And I agree with Bill - you should create a new rule just on one project for one of the older projects. 

Hi Kelly - Yes, the Permission Scheme would override the Notification Scheme if the user does not have access to issues in that project. Also, do the projects use the same Notification Scheme? Make sure that Watchers do receive notification for certain actions in the Notification Scheme for that project. 

Hi Adrian - Welcome to the Atlassian Community! If the current shared workflow is similar to what you want to create, I would copy the current workflow and make changes to the copy. Go to Settings > Issues > Workflows Find the workflow and click Copy. This will popup the new workflow where you can give it a new name and…

Great! Glad I could help. 

Hello and Welcome, Peter! We are glad you are here!!

Hi Eduardo - Welcome to the Atlassian Community! Can you describe the exact values and process you want to see? I am thinking it might be easier to use something like Automation For Jira. 

Hi Marcelo - Welcome to the Atlassian Community! It is better to request new features for Jira by contacting Atlassian Support here: https://support.atlassian.com/contact/#/

Hi Abe, You can create custom emails to send using add-ons such as JMWE, Automation For Jira, ScriptRunner, etc. Do you currently have any of those tools?

Hi Daniel, Trying using this: {{issue.customfield_10155}} {{issue.customfield_10385}}

Hi Victor - Welcome to the Atlassian Community! You can create custom fields by going to Settings > Issues > Custom Fields. After you create the new field, you can add it to one of your existing screens. 

Anthony - can you post the latest rule that you have and what is not working with it? 

I don't think you can add fields to the card view on the board for Business projects. It is very limited. You would need to use a Classic Software project type for that. 

Hola Valéria - Welcome to the Atlassian Community! Maybe if you tried to create a board from the list of boards instead of inside the project it would help. Go to https://YourDomain.atlassian.net/jira/boards but change out your domain for the YourDomain text. Once there, click on Create Board button on the upper righthand…

Hello and Welcome, Michael! We are glad you are here!!

Hi Rajan, It looks like you are trying to configure a Business Project board. Is that correct? If so, see if this helps guide you: https://support.atlassian.com/jira-core-cloud/docs/work-with-boards-in-business-projects/ If it is not a business project, what type of project is it?

Hello and Welcome, Sandra! We are glad you are here!!

Great! Glad I could help.

Hey Chris - Being able to Close a ticket is based on the transition to the Done status and any conditions that might be on the transition. It doesn't have anything to do with being an administrator or not. 

If both boards are attached to the same project, you can do that by click on the dropdown for the boards under the project name in the upper left. If they are different projects, then your best bet to toggle back and forth would be to bookmark both. :-)

Hi Bronwyn, Here is an example of one I use. Just replace the / with *

Hi Steve - Welcome to the Atlassian Community! It sounds like those two boards would have very different workflows/statuses associated with each. What exactly do you mean by "linking" two boards? What is it that you would hope to see? 

Hi Lori - Welcome to the Atlassian Community! You must be a site administrator, but then go to Settings > User Management > Users Search for the user and select him/her Then click on the 3 dots menu to the upper right beside Log in as user. Then click on Prompt reset password. That will send and email to the user to reset…