John Funk Community Champion

Hi Nancy, You can go edit any Custom Field in your list. Then while on that URL, just change the custom field ID number in the URL Address to the one in question and hit enter. It will show you the name then. 

Hi @Muraleetharan Ramaraj , One option might be to use an add-on like Automation For Jira or ScriptRunner to send the notification to the email address. 

Hello and Welcome, Anne! We are glad you are here!!

And if you remove all of the values in the sub-filter, still only 4 issues show up? Also, are all of the issues in the RWE project? Or are some in other projects and just have the component set? 

Hi @kootaekyun - Welcome to the Atlassian Community! If you are a Jira Administrator, you should see the 3 dots menu on the right hand side of the list of boards. If you click on that, there should be an option to Delete the board. It might be available if you are a Board Administrator for the board, also, but I have not…

Hi Bill - Welcome to the Atlassian Community! Are you using a JSM Project? Or Next-gen? Or Classic Software Project? The external users will still need a login and permissions to the project. 

Hi Ai - Welcome to the Atlassian Community! Can you also share the board filter? Also, I would try one component at a time in the sub-filter and see what shows up each time. 

Hi Janelle - What type of project are you using? Next-gen? Classic Software? And are you using the Old Jira Issue View or the New Jira Issue View? 

Hello and Welcome, @Zafar_Kazi ! We are glad you are here!!

I have talked with them about that - it's coming at some point. :-)

Great! Can you click on the Accept Answer button above so we can close this one out? Thanks!

Just realize that Opsgenie is not Jira. So he might be talking about the form in Opsgenie. But clarification is always good. :-)

Hi Nina - There is no indication whatsoever that anyone will be able to use the Old Jira Issue View after March 31 for any reason. 

Hi Pete - The quick answer is that you can't. Workflows are exclusively associated with Issue Types. So you would have to change the value of the Issue Type, but that can only be done by a Move if the issue types are associated with different workflows. 

sub out the word summary for the key just to see if that works. 

What if you had another status that was a Done status category that users moved the card into? Maybe that is the current Closed status or another status. Either way, that status did not have the property on it. When the card moves to that status, then it fires an automation rule that populates the two fields and…

So you are just copying the dates when the issue is marked Closed? So both fields are updated at the time the issue is closed and not later? 

Hi @Kmmaughs - No, you can't limit the function at the board level - it is controlled at the project level as you have noted. But if the user does not have Manage Sprint permission for every project used by the board filter, then they typically cannot manage the sprint. At least that is true in Jira Cloud - not completely…

Okay, I am a little confused now. Can you list the exact steps that need to happen? Please be detailed in what happens in each step. 

Hi Seetham - You are asking it to do two totally opposite things. If you set the property to can't edit, you shouldn't be trying to find a way to edit it. If someone tells you that you can't remove that property, then tell them that the issue can't be edited. The only thing I can think of is to transition the issue to…

Hi Chris, What type of project is it - Next-gen? Classic Software? If Classic Software, you need to go to Settings > Issues > Custom fields and create your shared field. The last step will ask which screens you want to put the field on. 

Okay, good enough. So next thought is that you can create an Automation for Jira rule that fires when the IT ticket is transitioned to a new status (Issue Transitioned trigger type in Automation). Then use the Branch component in Automation to identify the linked issue in the original project. Then do a new action to…

Hi @Sowmya HS - Welcome to the Atlassian Community! Can you share the rule you are using? Also, a screenshot of the Audit log when the rule fires?

Hi Imogen, Why not just use the same ticket and not have to clone it? Then as it moves on one board, it will move on the other board. 

Another query that might work is something like this: project = ABC and status changed to "In Progress" by first.user during (2021-01-01, 2021-02-28) That will show you everything the user changed to In Progress during the time period (the first two months of the year in this case. The user's name will probably not show up…

Another option would be to create a new Kanban board and use a filter that shows issues from the Business project. The filter will look something like Project = ABC ORDER by Rank ASC where ABC is the project key for your Business project. Be sure to save the filter and share it. Or you can use an existing filter if one…

Hi Shruti, My first thought is why are there duplicate issues being created? Why not let the original card be viewed and used by IT? 

If you just create a simple filter to show the children of the Epic, see if the user can see the issues in that filter. 

Hi Alexander, Are the children of the Epic in the same Project? Is there any Issue Level Security on the project?

Hi @Yojana - You can set that up with an easy Automation For Jira rule. Here's some more information on Automation if you are not familiar with it: There are two types of automation: * Global: In the Free version, you get 100 executions per product, per month * Project: In all versions, you get unlimited executions per…