John Funk Community Champion

Well, I would say that the Component is still the best route to go. Make the field Required on entry. Surely they know when team they are on and can select that. There just isn't a way right now to say a ticket was created on board A or B because the ticket is just created against a project and that process is fairly…

Hola Jefferson, ¡Bienvenido a la Comunidad Atlassian! ¿Pueden otros usuarios actualizar el campo? De ser así, probablemente se deba a que el usuario no tiene una licencia de JSM Agent. Si nadie puede actualizar el campo, comprueba que esté en la pantalla de Edición.

So many good apps!! But we use Confluence and Google sheets a lot, so I went with that one. 

Hi Alitia - Welcome to the Atlassian Community! Why do you mean by "Configurations"? The Organization field is mainly used for providing access to tickets to multiple people. So, if a user in Organization X creates a ticket, then typically user in Organization X can see that ticket. If you want to limit that by Department,…

Hi Iwona - Welcome to the Atlassian Community! If you are wanting to do Sprints and follow Scrum methodology, then you should create a Jira Software company-managed project. Jira Service Management projects are for things like help desks and ticking systems. 

Hi Ryan, Atlassian has an ongoing active incident with its products due to AWS issues. Are you sure the Rule even fired? Also, screenshots are always helpful - the full rule, audit log when it runs, etc. 

Hi Amber - Welcome to the Atlassian Community! Just to verify, you are wanting Sub-tasks to automatically inherit the Fix Version field value from its parent? 

Hi Michelle, Yes, you can implement SLAs for Jira Service Management to be able to track that information. You can have different SLAs for different work types - Laptop versus Email for example.

Hi Benjamin, Queues for Jira Service Management tend to get created using the Resolution field as the check for whether the ticket is still open or not (resolution = Unresolved). But that assumes the Resolution field is getting set in the workflow when the ticket is moved to a Done category status like Closed, Done,…

Hi Michelle, Jira doesn't do this out of the box, but there are some add-ons in the Marketplace that might help. https://marketplace.atlassian.com/search?query=cost%20tracking

Hi Robin - Welcome to the Atlassian Community! You can accomplish this using the add-on called Revyz Data Manager for Jira found in the Atlassian Marketplace. https://marketplace.atlassian.com/apps/1232736/revyz-assets-data-manager-for-jira?hosting=cloud&tab=overview

So the wallboard is working now? Make sure you have permissions to view all of the dashboards you are using in the wallboard. 

Hi Ardalan There is an ongoing incident with AWS affecting all Atlassian products. You can follow along here: https://status.atlassian.com/

Hi Kristy - Welcome to the Atlassian Community! I am not sure there is a link provided at this point. You might want to open a support ticket with Atlassian to ask them about that and get feedback. https://support.atlassian.com/contact/#/

Hi Jianhai - Welcome to the Atlassian Community! There is an active incident ongoing with almost all Atlassian products. You can follow here: https://status.atlassian.com/

Hi Gyanendra - Welcome to the Atlassian Community! I am marking Arnelys's answer as accepted. Please let us know if you have more questions. 

Hi William - Welcome to the Atlassian Community! Predecessor and Successor tasks are accomplished using the work item linking function. And yes, you can export the Linked Issues field that shows those work items. Child tasks can also be exported with a column for the Parent field to show that relationship. 

Hi NSEU, I am marking Stevan's answer as accepted. Please let us know if you still have questions.

Hi Yousef - Welcome to the Atlassian Community! When you say you tampered with Permissions, what exactly did you do? Did you restore the Permissions to what they were before? What project roles on the project are you currently in? 

Hi Don, As far as I know, the details provided to you are correct. This functionality is intended for humans only. 

Hi Ramiro - Welcome to the Atlassian Community! You will need to contact Atlassian Support to see if they can retrieve it for you. https://support.atlassian.com/contact/#/

Hi Amol - I am marking Vishal's answer as accepted. Let us know if you still have questions. 

Hi Chritian, You can see the templates here: https://www.atlassian.com/software/jira/templates/hr As far as the legal issues, I don't think anyone on here would know that. You might want to open a support ticket with Atlassian to get their feedback. https://support.atlassian.com/contact/#/

Not out of the box. There is an add-on called Revyz Configuration Manager for Jira that can show you that. You can do a free trial for 30 days for it. 

Hi Scot - Welcome to the Atlassian Community! The board is just a view of selected work items in your Jira instance. So, there is not a way to say this one done on this board or that board. However, each board has a specific filter used to determine which cards show on which boards. Therefore, that's what you would use to…

Hi Sneha, Most likely the user is not an Agent - meaning they don't have a Jira Service Management User license. This is needed in addition to a Jira license. 

Hi Adrian - Welcome to the Atlassian Community! You would use the Edit Work Item action, then select the Priority field. 

Go to admin.atlassian.com - login On the new left menu, click on Apps and then Sites Click on the name of your instance Click on Storage

Hi Leo - Did you ever get this worked out? 

Hi David - Welcome to the Atlassian Community! Since no one has answered yet, I suggest you open a support ticket with Atlassian: https://support.atlassian.com/contact/#/