John Funk Community Champion

Hi Claudio, I am confused - you mention Service Desk but then the Scrum board. Service Management (Desk) projects do not have Scrum boards. Which are you really using? 

Regardless - I think I would go ahead and open a support tickets with Atlassian as to why the check box is not there. 

Are you using Automation For Jira Lite (Free)? or Pro version (Paid)?

Hi Michael - Welcome to the Atlassian Community! I believe that Advance Roadmaps is a Cloud only feature for the Jira Cloud Premium subscription. 

Hi Andrew, So is your goal that the rule will add a comment to the issue every time it is transitioned to the Backlog? 

Hi @Jineesh V - sorry, I never saw your response above. The jira-software-projects group is not a standard group created with your instance. So that means it was added by a Jira Adminisrator for your instance. So, that means that I have no idea how that group is used. It is most likely a generic group used to grant access…

Hi Mohamed - Welcome to the Atlassian Community! You will need to contact support for resolution. https://support.atlassian.com/contact/#/ But typically it is because the invoice has not been paid. You might have changed the method, but it might not have gotten processed yet. 

If that answered your question, can you click on the Accept Answer button above to close this one out? Thanks!

Hello and Welcome @tekgod ! We are glad you are here!!

That should be displayed using the code above. Is that not what you get? 

Hi Amir, You should try a Jira Work Management project - that functionality is built in to the product. 

Hi Ram! Now is a great time to give it a try!! I would suggest creating a personal project for some type of hobby or a task you need to do around your home. 

Hi @Derek Crawford - Were you ever able to figure this out? 

Hi Khushboo, Sure, you can always change your configuration, even if it was copied from an existing project.

Hi @Geetha - did you ever get this solved?

Hi Estelle, Try adding an Automation rule for when the comment is added during a transition. See the screenshot. The last part of the code should show the field for Status field. You can remove the part about the Initiator if you like.

Hi @briangreenedev - Did you ever get this figured out? 

To be honest, I have not used team-managed projects much. And definitely have not tried with the parent field with Forms like this. 

It should be back in White now. 

Thank you, Sree - you, too!

Hi @Борис Гичев Are you able to get to the Permission Schemes? Or other schemes?

Hi Vincent, What have you tried so far? Exact steps. 

Merry Christmas everyone!!!

Hi Hansika, You can use this: https://support.atlassian.com/contact/#/

Ah, suspected as much. Team-managed projects do not use the Epic Link. See if you can find the Parent field - that is what is used instead. 

Actually, I don't use ScriptRunner but it would be similar to Automation for Jira. For Automation, I would set up a Scheduled trigger that runs daily and works off of a JQL query that identifies the issues in question. You can then send a email to a field that has the stakeholder's account name in it. 

Hi Chelsea - Welcome to the Atlassian Community! What type of project is this? Company-managed? Team-managed? Jira Work Management? Jira Service Management?

Hi Nadav, I don't think you are going to be able to do that with that current field. You are probably going to have to create a new Date Picker field and use it. You can copy the values of the current field over to the new field if needed for historical reference. 

I think that's the point - I don't think there is an early access feature for Cloud. 

The network is down! What could be the matter? Then came the sound of AWS us-east in a clatter.