John Funk Community Champion

No, you don't need the same statuses, you just need to make sure they are linked. It doesn't have to be global but it does need to be at least multiple projects, which includes the two projects you are using. 

Hi Chester, What you should do is that when you create the Business project task from the approval of the Service Management request, you should link the two tickets. Then you can do what you have in the last screen shot above to transition the linked ticket to Done. Did you try that? What was the result? 

And what value does it put in the Lead time field? Just nothing? Also, but custom fields are the same type of date fields?

Can you share a screenshot of the audit log when you run it?

Hi @Fenner Matheus - Welcome to the Atlassian Community! Try this: {{issue.Acceptance date.diff(issue.Lead time start).days}}

Great! Glad it is working. 

Hi Mark, Looks like you need to add a branch as noted in the error. Try something like this:

Hi @P_ SURYA VAMSI Can you tell us the exact steps you were doing? 

Hi @Priyanka khare - Did you ever get this working? 

Hi Abdullah - Welcome to the Atlassian Community! These are features available in Jira Cloud only. Jira Server might still use a product called Portfolio. Otherwise, you will probably need an add-on for Server. 

Hi @Ekaterina Can you share some screenshots of your JQL and the results which show the Security level also? 

Can you provide the story points by actual status name? 

Hi Jonathan, Did you get this figured out? I believe that issue level security would solve your problem if it still exists. 

Hi Belén, So, what is the result when you run it?

Hey @Ben - Any update here?

Hi Sabina - Welcome to the Atlassian Community! Did you publish your workflow? Once you publish the workflow, the extra column should go away. 

Yes, it's like night and day in my opinion. Glad you are giving it a look!

Hi David - Welcome to the Atlassian Community! Atlassian's plan for everyone on the Free subscription to have full access to everything. You cannot change any permissions. If you need to do that, you need to get a paid plan. 

Thanks, Praveen for some clarification. What exactly happens after they choose the values? What exactly do you want Jira to do? 

Hi Rodrigo, No, you will not be able to automatically add new users. That process involves inviting new users which is not a part of automation. 

Hi Talya, What type of project are you using? Team-managed? Company-managed? Jira Work Management? 

Hi @Suprita Kumari - Did you ever get this resolved?

Hi Patrick, This seems to be a pretty straightforward use of a Jira Service Management project but uses either on prem Server version or Data Center version.

Growing up for me, it was high school football on Friday nights. And rekindled again when one of my boys ended up playing. Outside of that, it's usually just a time to relax from the week and watch a movie or something else mindless. 

Hi Wendy - Welcome to the Atlassian Community! You should be able to do that - is there something specific that is preventing you from updating the issues? 

Hi Derek, Are you using Jira Service Management? If so, you should be able to control who the approvers are for each issue. 

Привет @Натали Можете ли вы предоставить более подробную информацию о том, чего вы на самом деле пытаетесь достичь?

Hi Praveen, Atlassian does not provide a tool for the types of things you are trying to do. 

Wondering if this might be available via the API. 

You are very welcome. :-)