John Funk Community Champion

Hi Yvonne - Welcome to the Atlassian Community! Did you ever try out any of these solutions? 

Man, I am glad they made you shave before they took the picture back then! I have not been an exchange student or interacted with many at younger ages. However, my father taught at the local university, and we served as a host family for some students from Pakistan. There were usually a couple, maybe even 3, from the same…

Keeping them private increases friction to a user actually submitting a suggestion. And then you have the issue of multiple suggestions for the same thing to plough through and all of them slightly different. Giving the option to vote always a quick way for a user to provide feedback. And with all of the open tickets in…

Great! Glad Trudy got you to a solution. 

Hi Paola, They must have Jira Service Management agent licenses (they have to be in the jira-servicemanagement-users group) and they just have the Service Desk Team project role. 

Hi Mitch, I have never seen someone try to do a Sprint with issues from both a Company-managed and a Team-managed project. Sure you can see the results in a query, but I doubt you will be able to pull Team-managed issues into a Company-managed sprint. You need to create a new Company-managed project and migrate the…

Hi RG - did you ever get this resolved? Assuming you did, and if so, what was the solution? 

Hey David, My understanding is that if you have a board with multiple projects on it, if you reorder tickets in the same project on that board, then it will reorder those same tickets in relationship to each other on their single project board. However, if they are not able to reorder the tickets on the single project…

Hi Ken - Welcome to the Atlassian Community! So some Customers show up in this field, and others don't? Or none show up unless you do your workaround? 

Hi Alekar, It might be that they were added to the suppression list with Atlassian for some reason. Open a support ticket and provide the email address of the user so support can check on it. https://support.atlassian.com/contact/#/

I am way more of a meticulous planner that a shoot from the hip kind of guy. That would stress me out. 

Hi Deseymour, While you are on a screen, click on the Configure button at the bottom right of the screen. This will open the Work Item Layout screen and shows you the fields on the screen. The Description fields section is the section in the middle of the screen. Any paragraph type fields will be here, but you can also put…

You are welcome and good luck with it. Let us know how it goes. 

Hi Gerrit - Welcome to the Atlassian Community! I am going to mark Walter's answer as Accepted. Please let us know if you still have questions. 

Hola Claudia, Maybe try it with a different browser or with Incognito mode to see if you still get the error. Are you simply going to mydomain.atlassian.net where mydomain is the value for your site? 

Why not do what I do and create a second rule that fires when the work item is created in step 1? You don't have to try to do everything in one rule. Just be sure to check the box on the rule details of the new second rule to allow it to be executed as the result of another rule. 

Hi Roman, No, issues nor projects are deleted automatically based on time or lack of use for individual items. But you can lose your instance if you don't log in for a long period. When was the last time you logged into the instance - 2023? If that is the case, then yes, Atlassian will close your Jira instance from lack of…

Hi @Sellene Araujo - Any update? 

Hi Mart, I didn't get into the guts of what you are doing exactly, but below is how I do something similar (linking a work item to multiple other work items) using lookupIssues. 

Hi Noah - Welcome to the Atlassian Community! Unless I am misunderstanding something in your question, access to boards are controlled by permissions to the underlying board filter. So, if you create a new filter and share that with just the individuals you want to see the board, then create the new board based on the…

Oh, sorry about that - lost my mind for a minute. You will need a separate workflow for the work type you want to control. Then create a new Project Role or use an existing Project Role that would not otherwise be used on that project. Add the users to that project role. The select a permission in your Permission Scheme…

Hi Michael, Can you give us some more details? What is the use case/process/step-by-step that you are doing/trying to accomplish? 

Hi Vasileios, You should probably go ahead and submit a support ticket to Atlassian for help with this. https://support.atlassian.com/contact/#/ Best of luck!

Great - thanks for the clarification. In this case then you can edit the Permission Scheme used by the project to grant Create work items to that Group only. If the Permission Scheme is shared with other projects, then copy the Permission Scheme first, give the new scheme a unique name related to the project and save it.…

You can do it either way. But yes, the screen scheme process is more involved. If this answered your question, would you be so kind as to click on the Accept answer button above? Thanks!

Hi Eric - Welcome to the Atlassian Community! There's a lot going on there! Since no one has answered yet, I suggest you open a support ticket with Atlassian to get their guidance/feedback. Please then come back here to post that solution. https://support.atlassian.com/contact/#/ Best of luck!

Hi Zack - Welcome to the Atlassian Community! Well, there will be nonsense in the world, so why not have the best kind of nonsense - Atlassian nonsense? :-) Seriously, I preferred Projects as well. But that was confusing for a lot of people as Jira doesn't really implement this as a Project but more like a Team or a…

Hi Amitava, Did you ever find a completely free solution for this? If so, what was it? 

Probably time to open a support ticket with Atlassian then. https://support.atlassian.com/contact/#/ Best of luck! And please post back here with the guidance/solution for future readers. 

When you click on the > next to Hidden, can you see the box for "Use preset value and hide from portal"? You should be able to uncheck this.