John Funk Community Champion

Hi James, You might consider setting up a Jira Service Management project to capture the intake and then create an automation rule to clone the request into your software project. You have way more and better options of controlling who can access the form that way. 

I can't think of any funny things right now hand - it will probably come to me later. But when we were in Dubai, you can get pretty much anything delivered to you - food, groceries, fuel/petrol, etc. But you could also have a delivery person pick up something from you and take it to someone else. Letters, furniture, boxes,…

Hi Marie, You will need to do a free trial of Jira Service Management Premium subscription to try out using Opsgenie as it is now included with JSM Premium and Enterprise plans. 

Hi Lee - Welcome to the Atlassian Community! Can you share of screenshot of the rule? That would be most helpful. 

Hey Scott - I know this is very old, but did you ever get it going? If not you should probably create a support ticket with Atlassian. https://support.atlassian.com/contact/#/

Glad it is working for you!

You are welcome. Would you be so kind as to click on the Accept answer button above to close this out? Thanks!

so you are trying to import stuff from Trello into Jira? 

Hi Tyler, Take a look at this article to see if it is what you need. https://community.atlassian.com/t5/Jira-articles/Creating-a-Flexible-Recurring-Task-Issue/ba-p/2040862

Hi Laraine, You need to be a JIra Admin to modify that. https://support.atlassian.com/jira-service-management-cloud/docs/add-a-login-message-in-your-help-center/

One more permission check - do they have an Agent license for JSM? 

Hi Susan, What exactly is your process? How are you doing the import? What are the steps? 

Hi Emmanuela - I am marking Brant's answer as accepted. Let us know if you still have questions. 

Hi Seema - Welcome to the Atlassian Community! The easiest way is to create a custom field in Jira to match the Form field and then link them. Then you can use the custom field in the automation. If creating a custom field is not the best solution for you, then you can put a value in the Field key field at the very bottom…

Hi Nathan, You will need a third party tool like https://marketplace.atlassian.com/apps/1212162/active-directory-attributes-sync?hosting=datacenter&tab=overview

You will need to start another free trial to be able to move it out. Then you can go back to the Free plan again. 

If it is a regular Checkboxes field type from out of the box Jira, there will not be a None option unless that option has been added as a value. You should see a box, not a value. 

Hi Tal - Welcome to the Atlassian Community! Are you referring to a Sub-task? 

Hi Leslie - I am marking Trudy's answer as accepted. Please let us know if you still have questions. 

Hi Nathan, See the post with the answer from an Atlassian team member: https://community.atlassian.com/forums/Jira-Service-Management/Reports-Permissions/qaq-p/1282558 So they must have the Administrator project role (if they are in a group that is assigned this role, you might want to add them as an individual just to see…

Hi Loic - did any of the posts Vronik suggested help you to solve this? 

Hi Williams - Welcome to the Atlassian Community! Are you referring to the + Create blue button at the top of the page? Are you filling out the create screen then or are you filling out a form? Those are two different things. 

All of that being the case, you would be better off create a JSM project and using it for intake. Then you can clone the ticket into your Jira project, link the two work items, and control who has access to submit the tickets. 

Hi Vera, Did you ever get this worked out? If so, what was the solution?

Did you try this? Did it work? 

What's wrong with what you have? That should accomplish what you need. 

Hi Minji, Sometimes the email address gets put on Atlassian's suppression list for some reason. I suggest you open a support ticket with them to see if that is the case. https://support.atlassian.com/contact/#/

What is it that you are wanting to change? Did you assign it to a new/different Category? 

Awesome! Glad to see this arriving. 

You can opening a support ticket with Atlassian to ask them about it. Maybe it is my instance that is still in cache. https://support.atlassian.com/contact/#/ Please post back here with the resolution for other readers.