John Funk Community Champion

You should use the IF/ELSE condition - Sorry for the confusion there. It would look like this:

So you would not use triggerissue in this case because it is the same issue. And if you just use issue.startDate then it does not work either? I would suggest using the ID of the custom field then. The syntax would look like: {{issue.customfield_10779.plusDays(7)}} where 10779 in this example is the value of the Start Date…

Can you share a screenshot of the actual rule? 

Glad I could help. :-)

Hi Jonathan, Can you share the entire rule? Are you updating the Due Date based on the Start Date in the same issue? Or from a Trigger issue? Because what you have should work in the same issue. Otherwise you should use {{triggerissue.startDate.plusDays(7)}}

Hi Mathieu - Welcome to the Atlassian Community! Can you share a screenshot of what you see? 

One option would be to create a filter that shows assignees and reporters on a project. Then export the resulting list of issues. In that export you will see both the users names and their account IDs. These are not usernames like john.funk, but an alphanumeric string. 

Hmm, that's strange if you are really on a Free account. Did you set up the instance or did someone else? 

These are some fantastic new features - can't wait!

Hi Daniele - Welcome to the Atlassian Community! If you are a Site Administrator - and you are if you have a Free account, then go to Settings (cog icon in the upper right) and select User Management. Then click on the user you want to see the ID for. In the URL, you will see the Account ID at the end of the value. It will…

Hi Axelle, Are you getting other notifications from Jira at all? 

Can you share the actual rule that you have so far?

Hi Jacob, I am not aware of any way to do that. You might could have an add-on like Automation for Jira or ScriptRunner send an email with the attachment, but not sure if that would even work. 

Hi Hans - Welcome to the Atlassian Community! I am seeing other reports of this. I would submit a support ticket to Atlassian about it. https://support.atlassian.com/contact/#/

Hi Philippa - Welcome to the Atlassian Community! There is no intent to have a single issue assigned to multiple people in Jira. Each piece of work should only be assigned to a single person. Having said that, you could create a custom field of a multi-user picker type and add multiple people there. 

I would suggest you do a series of IF/THEN conditions: IF status = BACKLOG then transition to In Progress IF status = In Progress then transition to Test Etc. 

No, there is no concept of "next status" in automation, because again, a status might go to multiple statuses or there might be statuses with the All transition to them. It's not possible. 

Hey Alec, You will have to name the actual status you are transitioning to - you can't just say next step, because there might be multiple steps in some workflows. 

Hi Umesh - Welcome to the Atlassian Community! The only way to do that is to use the regular Link Issue function to connect the two issues. 

Hi Vijay, When you create a new project, it will attach the default workflow to it, if you do not create the new project based on an existing project. However, you can still attach the new project to the old workflow by going to Project Settings > Summary then click on the name of the Workflow Scheme. Then click on the…

Great!

Are you sure you are a Project Administrator? This document says you should be able to change that: https://support.atlassian.com/jira-service-management-cloud/docs/brand-your-portal/

Hi Raymart, It's a system field that comes built in with JSM, it is not a custom field. They only people who will see this on the form are JSM Agents. 

Can you share a screenshot? There is no Edit button, you just erase what is there and type new text.

You are welcome. 

Hi Srujan, I don't think that you can achieve exactly what you are wanting to do. See the bottom few paragraphs if this related guidance: https://support.atlassian.com/jira-service-management-cloud/docs/change-global-customer-permissions/

I would add a custom Validator for that. You will need either the JMWE or ScriptRunner add-on to be able to do that. 

Hi Dave, I am not aware of any. My suggestion would be to go with a Company-managed project if you are needing to clone them. 

Agree with Dave!

Hi @Ivan Andrieiev I am not exactly sure of your question, but you can place a Condition or a Validator on the transition to the Closed status that requires a field have a value.