John Funk Community Champion

You should be okay then. Create everything you want in the new Company-managed project first - screens, boards, access to project roles, etc. Then do a practice bulk Move of a couple of issues (even create some test issues in the TMP and move them if you like) to make sure it looks like what you are expecting before doing…

Hi Martin, I suggest you contact Atlassian directly and ask them what is going on. That will probably be your quickest solution. https://support.atlassian.com/contact/#/

Hi Scott, That typically means that you do not have a license for the Jira product. 

No, if you click on the link in his question, it takes you straight to the Have a question on pricing, billing and licensing? page. Or at least it did for me. 

Hi Prathmesh - Welcome to the Atlassian Community! I am marking Valerie's answer as accepted. Please let us know if you still have questions. 

Hi Andreas, You need to follow the link - it is to Atlassian support and is not just a self-help page. 

Well, JWM and JS have not been merged together. They are still separate project/space types. But as always are very close to one another. And yes, your biggest problem is probably that it is a Team-managed space and not Company-managed. And, yes, that's what you need to do. However, there are a few potential gotchas in the…

Hi Pierre, Unfortunately, you have been caught in the middle of several name changes within the Jira world. Projects are now called Spaces - across the board. Jira Work Management spaces are simply Jira Business spaces now. And then there is Jira Software spaces - which is what it sound like you want. And both of those…

Hi So Zoe - Welcome to the Atlassian Community! Is this a Team-managed or Company-managed project? 

I don't know that I would like them on the tree - but I certainly like it when a house is completely outlined with blue lights. I have not done that before but certainly wouldn't be opposed to it. This year we went with the multi-color large bulbs. 

No, it is not customizable as mentioned in the accepted answer. You can submit a request to Atlassian here: https://support.atlassian.com/contact/#/

Are you using specific link types that identify internal and external dependencies? Something like Blocked internally by or Blocked externally by, etc. 

Hi Steve, With that few number of users, why in the world would you have that many groups? That is way overkill. What are you doing with the groups? 

Try adding a Start time and see if that helps

Hi Tereza - Did you ever get this sorted? And if so, what was the solution? 

You should open a support ticket with Atlassian for them to help. https://support.atlassian.com/contact/#/

That's always helpful, yes. 

Hi Jared, I haven't seen the actual implementation yet, but I have seen demos of the new Customer Service Management product providing more formatting option akin to Refined versus the limited OOTB JSM Help Center formatting. 

Hi Anas, Do you have a time populated for the issues? Or is there just a Start date populated? 

Hi Jonathan, Does the Alert policy put a Team in the Responders field? And then is the Escalation Policy and On-call Schedule created for that same Team? And are those turned on? Also, sharing some screenshots would be very helpful. 

Muy bien! Y de nada. 

Hi Mark - I am marking Manuel's answer as accepted. Please let us know if you still have questions.

Hi Ginger, Someone with workflow edit permissions should be able to add a transition to the Canceled status to reopen it to another status. Once that functionality is added, then you can simply move the ticket to the right status. 

Hi Kathleen, Probably not in real time - unless you were using Assets inside of JSM. But maybe with an automation rule and webhook you could populate the data after the the ticket is created. 

Hi Gene - did you ever get this sorted? If so, what was the solution? 

Hi Stefanie - Welcome to the Atlassian Community! Maybe take the colon out and see if it lets you save it. It might not like the special character. 

Hi Natalie, That functionality is not available in Jira Cloud. 

Are there sub-tasks for any of the tasks in the sprint that are not completed? You might do a filter to show all work items in the Sprint to check the status of all work items. Sprint = Sprint 74 (or whatever the actual name is. 

I will see if someone from Atlassian can come help (maybe create a support ticket for you if you cannot) since it might think you are still on a Free plan. See if you can create a ticket though: https://support.atlassian.com/contact/#/

It is because it is connected to an Epic and the Epic is in a different status. The List screen is incapable of handling that right now. There is an open JAC ticket to get that corrected. But that is the problem.