John Funk Community Champion

Congrats @summer.hogan !!

So the Description should just look something like: {{issue.Some Field}} where Some Field is the exact name of the custom field you are copying into it (including case). If it is coming from the trigger issue, then it is: {{triggerIssue.Some Field}}

Hi Diego, It might be easy as adding the Flagged field to the screen. Give that a try. 

@Joshua Wyss - Did you try to implement Bill's suggestion? 

Hi @v-Christine_Chang - I am going to mark this as Answer Accepted. Please let us know if you still have questions. 

Hi @supportadmin - You should create at a URL type field and not single line text. 

Great!

Mine would be the lookupIssues functionality. 

Hi Nikos - Welcome to the Atlassian Community! Did you try to start typing the name of the person in the Approvers field? 

その場合、コピー機能が機能しない可能性があります。 フィールド構成内でテーブルを再作成できますか?

Hi Dave, Here's the problem because I just tried to do this. You can move the Description field (and other Paragraph type fields that would normally show in the Description fields section of the screen) to the HIDE FIELDS WHEN EMPTY section. However, there is a bug in Jira that will not show those fields in the Description…

Hi Onur, Try Summary ~ "text" where text is the name you want to search for. But the fewer the words you use, the better. You can get more complicated with that by using wildcards, etc. but maybe start with that. 

I am still flabbergasted that you have that many issues on a single board. How is that even manageable? Can't you separate those out in multiple boards so you can function better? 

Hey Phil - how are you getting on with this? Do you have your rule for the 8 items yet? What's still missing? 

Do you really need a different swimline by story? How many stories would you be showing on the board at one time? 

貼り付ける前に、フィールド構成で Renderer を Wiki スタイルに変更しましたか?

正しい - 「段落」として選択しますが、事後に複数行としてリストされます。

I don't know that there are any that I couldn't do with out as there's actually very few that I have. I have several that are Free - does that count? haha Maybe Sam's Club of Costco in the states because those save me money. But now that I am in Dubai, I'll probably end up with some here. :-)

I would change it to base it on JQL. Then populate that and see if it gets you want your need. 

Hi Geetha, The Parent Link field is not really a field you should be adding to a screen and using. What exactly are you trying to do? 

You have 706 issues in a single column? 

Hi Brijesh, It looks like you only need help with the first item. And for that you just need to manually create the Issue Types and Request Types in the IT Service Desk project for the ones that are unique in the Digital Service Desk project. You are not going to be able to copy them. 

Hi Simon - Welcome to the Atlassian Community! What do you mean by it is failing? Is there an error? Does it run and nothing happens? Can you share the audit log for the rule when you run it? 

Hi Aleksandr, For a user to be able to be assigned issues and work on issues in Jira Service Management, they have to have an Agent license in addition to the Jira Software license. If the user is only working in Jira Software, then they don't need an Agent license. 

Hi Jhon Ronald, Can you give more information? What exactly did you do and what happened when you did that? 

Hi Srustith, If I understand you correctly, the field is required for Tasks, but you don't want it to be required for sub-tasks. Is that correct? If so, you need to create a second Field Configuration for the Sub-task issue type in the Field Configuration Scheme that your project is using. Go to Settings > Issues > Field…

H Vaibhav - Welcome to the Atlassian Community! It might be a simple as checking the box for the Allow rule trigger in the Rule details for the rule. Check the box, save it and publish it. Then refresh and try again. 

Hi Rinjini, You would need an add-on like the ScriptRunner Behaviours app. There is no built-in functionality for this in Jira. 

That's an easy one - definitely Carrie Carmona. She crafted a an awesome IT help desk solution to roll the organization off of another less efficient tool and on to JSM. Lots of automation and connections to SharePoint to bring a total solution. 

Can you share an actual screenshot?