John Funk

Hey Jim, Even with pre-identified statuses in a "template" workflow, it still really is up to your team and how they define those statuses. If they don't sound good to you, you can modify the workflow and insert new statuses with names that are more in line with how you work.

in what is difference between ready and ready to ship status in jira Comment by John Funk June 2023

Hi Tony, Automation can't really know if the email was delivered successfully or not - there are a myriad of reasons why it might not get where it is supposed to.

in Add a label after a successful send email Comment by John Funk June 2023

HI Natalia, Maybe create a custom field of Number type. Then create a scheduled automation rule that calculates the difference between now() and you custom due date field and store it in terms of days in the number field. Then you can use that field in your notification.

in Where a free text searcher field takes the information from? Comment by John Funk June 2023

Hi Adam, No, you can't really do that with Team-managed projects because you can't create them based on existing projects and all objects within the Team-managed project is completely unique to that project. You could create an Automation rule to at least create all of the pre-defined tasks when the project gets created…

in Can you template different Team Managed Projects? Comment by John Funk June 2023

Hi ArtAttack, Maybe try moving the Condition for sprint in openSprints() to be it's own condition above the branch. Not sure that the Sprint is actually on the Sub-task level but haven't really looked yet either.

in When all sub-tasks in PROGRESS → move parent to IN PROGRESS Comment by John Funk June 2023

Ingo, One option would be to create a Group and place the Closed Shop users in there. Then do a check to see if the currentUser() is a member of that group.

in How to route requests to specific service project via automation? Comment by John Funk June 2023

Hi Jane - Welcome to the Atlassian Community! You can find an Atlassian Solutions Partner here: https://partnerdirectory.atlassian.com/

in I need assistance setting up my JIRA, Comment by John Funk June 2023

Hi @Ivan Andrieiev You would need an add-on like JWME or ScriptRunner to be able to do that.

in unclosed tasks in the epic Comment by John Funk June 2023

Hi @mayurpandya1993 You will need to a Marketplace app to do that. Check out the following ones: Revyz Backup and Restore Deep Clone Elements

in How to clone entire project from Jira? Comment by John Funk June 2023

Sorry, but can you click on the More link on the board to show the details there and do a screen shot?

in when I add a new tasks in my jira work management template that tasks are not visible on a board Comment by John Funk June 2023

Hi Jane - Welcome to the Atlassian Community! You can find an Atlassian Solutions Partner here: https://partnerdirectory.atlassian.com/

in JIRA Config Experts Comment by John Funk June 2023

Can you share some screenshots of the List screen showing issues with columns for Issue Type and Status and then the Board? And is this a Team-managed or Company-managed project? And is Scrum/Backlog enabled?

in when I add a new tasks in my jira work management template that tasks are not visible on a board Comment by John Funk June 2023

Hi Jacob - Welcome to the Atlassian Community! Try using {{issue.summary}} and {{issue.description}}

in How can I add Issue summary and issue description to an email. Comment by John Funk June 2023

Are some of those issues Done? Because Done (Resolved) issues disappear from the board after 2 weeks.

in when I add a new tasks in my jira work management template that tasks are not visible on a board Comment by John Funk June 2023

Hi Jay - welcome to the Atlassian Community! that’s probably because it is associated with an issue type that is attached to a workflow that is different than what is currently being shown on your board. JWM projects and their board will only show one workflow at a time. Click on the More link and change the workflow to…

in when I add a new tasks in my jira work management template that tasks are not visible on a board Comment by John Funk June 2023

Hi @Sushmitha - Did you ever get this sorted out?

in Mention user in comment from the value of Custom Field Comment by John Funk June 2023

Great! Glad we were able to help.

in What happens if the owner of a filter or dashboard has their account deleted? Comment by John Funk June 2023

You just had to go there, didn't you @Jimmy Seddon haha. With a last name like Funk, you get all kinds of nicknames. Betting @Summer Hogan has the same experience. Early on in my last job my boss at the time called me The Broker because I was functioning as a Technical Project Manager for our internal Platform and Web…

in Welcome Wednesday: Do you have a nickname? Comment by John Funk June 2023

Hi Jarrett - Welcome to the Atlassian Community! It's quite a work around but has worked in the past - give this article a read and see if it helps you. https://community.atlassian.com/t5/Jira-Service-Management-articles/JSM-Approvals-by-Email-with-a-work-around/ba-p/1696674#M699

in Approval Buttons in Custom Email Comment by John Funk June 2023

Happy to help!

in delete status from workflow Comment by John Funk June 2023

Hi Ashutosh - Welcome to the Atlassian Community! Please open a support ticket with Atlassian and have them check the email address to see if it is being blocked now for some reason. https://support.atlassian.com/contact/#/

in Email notificatio not going to a user Comment by John Funk June 2023

Hi Iain, Under the Customer Notifications section of Project Settings for JSM project, you will find the ability to toggle on and off the Request Resolved option. Disabling that will keep the system from sending a notification when the issue is resolved. Then they should only get the one you send through another manner.

in Email Notifications: Change management Comment by John Funk June 2023

Hi Rishyab, Make sure you are clearing the Resolution field when the Epic is moved back to In Progress. And yes, you should be able to link a Story to it then.

in if an epic is closed and then again moved to in progress can we assign new story back to this epic? Comment by John Funk June 2023

Great! Glad you got it worked out.

in Is it possible to make searches for information in a custom field? Comment by John Funk June 2023

Hi Jeroen, Correct - removing the Status from a workflow will not affect the other workflows where it might exist. But only remove it from within the workflow.

in delete status from workflow Comment by John Funk June 2023

Hi John - Welcome to the Atlassian Community! Not sure what I am following the exact scenario. Can you walk is through step by step and/or share screen shots?

in How do I fix the Assignee issue? Comment by John Funk June 2023

Hi Jonathan, What is the issue type for issue LASTFLAG-125?

in Issue Hierarchy above Epic shows create sub task instead of child issue Comment by John Funk June 2023

Hi Sal, Automation won't know directly if the post was successful or not. You will problem need to receive some kind of return first that it was success and then you can add the comment. It might even need to be a separate rule.

in Add comment when rule success Comment by John Funk June 2023

Hi Sakpal - Welcome to the Atlassian Community! You will need to get the Jira admin or Project Admin to make sure that the user has the Assignable Issues permission.

in Wanted to assign one LIT to Shivendra Singh. His name is not showing while assigning lit to him Comment by John Funk June 2023

Great! Glad you got that working.

in Can we make multiple smart values in automation rule trigger. Comment by John Funk June 2023

John Funk Community Champion

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