John Funk Community Champion

You might could add a Condition for the automation rule to check if the Reporter is in the Customers project role like below:

No, because automation only executes to perform an action. It can't prevent actions. You would need to add a Validator or a Condition to your workflow for that. 

Great - you could probably just add some Quick Filters for each Sam then. Something like assignee = Sam1, assignee = Sam2, etc. 

Hi Condette, You can create an automation rule that updates a custom field value when the value for another field is updated. For example, if field A or field X is update, then calculate the value for field Y. Is that what you are trying to achieve? 

It would be nice if there were more events outside of Europe - like Dubai!

Hi Kyuhee, Can you provide some more details? Basically you will need a license for each person using the tool. Check the list of users periodically to see if there are users that have not had any activity for a couple of months or more. Then you can disable or suspend the user license for those people. 

Olá Verusca, Desculpe, só agora estou vendo isso. Você conseguiu resolver isso? Ainda é um problema?

Hi Hakima - Welcome to the Atlassian Community! You should be able to create an Automation Rule to do this. Follow this guide in the Automation Rules playground and let us know if you run into any problems. https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/9919294

There is a lot less flexibility with Team-managed projects. It appears to be some type of default where the To Do statuses are listed first (gray ones) the In Progress and then Done (green). If you have multiple of the same category (i.e. In Progress) not sure how it is determining which should be first. It might be which…

Can you share some screenshots of the workflow with the conditions details? 

How are the users getting the email? Who is the sender? If the Customer Notifications is turned off for the project, then the Approval email has to be coming from another source/process. 

Hi Ake - Welcome to that Atlassian Community! Are you sure you are using a Jira Work Management Project? Can you share a screen shot? The Calendar view is only available for JWM projects. 

Hi Shaurya - Welcome to the Atlassian Community! Can you share the JQL you are using in the Scheduled part of the rule? Also, what is not working? 

HI Preeti, Have done a Reindex recently? I would try that first. 

Looking forward to hear how that works out!

Hi Paul, You need to modify your JQL query to return less than 100 rows. 

Hi Rex - Welcome to the Atlassian Community! Is this a Team-managed or Company-managed project? 

Is WEB-570 a sub-task? 

Is this a Company-managed Jira Software board? 

Go to Project Settings on the JSM project, then click on Customer Notifications. Then check to to see if the Approval Required notification is turned on. 

So, you need to share screenshots of same project. 

Hi Venkat, You need to check the transition in the workflow to see if there are any conditions or validators that might be preventing the transition to take place. 

:-) Happy to help.

Hi Jeffrey, Although this article was written to send emails with an Approve and Decline button, you can probably modify it to meet your needs. https://community.atlassian.com/t5/Jira-Service-Management-articles/JSM-Approvals-by-Email-with-a-work-around/ba-p/1696674#M699

But did it work? And if so, that's what you will need to do. You can copy the component and move it to the right location quickly. 

Hi @Hok Yan Pun - Welcome to the Atlassian Community! You should be able to create an Automation Rule that will copy the End Date to the Start Date when the End Date is updated. You would start with a Field Value Change trigger based on the End Date field. Add any conditions and then add a new action for Edit issue. Select…

Hi Dorothy, Did you Publish the workflow? 

Hi Yatish, No, there is no mechanism to dynamically create automation rules. That all needs to be defined up front when you manually create the rule. 

These are different projects. The one you show above is BOT and this one is BTMBCS. One has a plural name and the other is singular. 

Hmm, I guess it can be any of those things. Or even just hearing certain words in conversations. Our minds are incredible mechanisms when you think about it. (see what I did there??)