John Funk Community Champion

Southern US English is my primary language :-) And I guess American English is my second language haha I also speak Spanish having lived in South America for 5 years. About to start learning Arabic now that I am in Dubai. Best advice - learn a language while you are young! Have your children learn now while it is much…

Hi Hamnah - Welcome to the Atlassian Community! You just need to update the Permission Scheme for the Edit All Comments entry. Be sure to leave the one for atlassian-addons-project-access as that one is needed for your third part apps to function properly. 

Welcome Sayed!! Always good to see folks here who have used Jira Core in the past. 

Jira can't grab the Department from AD or other ID systems directly like that. But you can use an add-on in some cases to populate a custom field in Jira with the Department or Location or Leader, etc. Also, it's best if you create a new question for your circumstance so more people will see it and can respond. 

Hey Jill - the default groups are the groups that will automatically be given to the user when their account is setup. If you have a separate group connected to your ID provider (AD, Okta, etc.) then by definition the user will be placed in this group. So you don't need to set it as a default group. But I would also grant…

Okay, understood. Did you check the Transition Issues permission to be sure the * Project Role (atlassian-addons-project-access) is there? 

Hi Manali, Business projects are designed to be very simple in nature and be quick to setup and easy to use. But you lose some power/flexibility in that process. If you need more of those, then you should create a Jira Software project. Tickets in the Done column on a JWM board will disappear after 2 weeks. Having said all…

Great! Glad it is working! No, you can use {{now.plusDays(5)}}

Not sure that you are going to be able to do that with issue security turned on. Another option would be to try to create the issue with a standard existing user, capture the email of the person somehow and then update the Reporter field with the email address after the issue is created. But I don't know what the…

Ah! That's probably your problem then - you are probably getting crossed with the short text field which requires you to use ~ and not = Try using the Customer Request Type field. 

Hi Paul, Exactly which pieces of information are you wanting to include in the email? 

Try using Reporter

Hi Campo - Welcome to the Atlassian Community! Just hiding the sub-tasks should not hide their parents. Use something like Project = ABC and issueType != Sub-task ORDER BY Rank and see what that gives you. 

Check the PH project Permission Scheme to see if the atlassian-addons user has the permission for Transition Issue. 

Sorry, I missed that it was the current date. Use {{now.plusBusinessDays(5)}}.

Was the Due Date empty before it ran? 

What is not working? 

hmm, have not seen it yet. 

Hey Yash, Just take out the change and re-publish your workflow. 

Suit yourself, but it is the best solution for what you are trying to do in my opinion. 

Which issue was not carried over? And is there anything else that is unique about that issue from the other two that did get carried over? Are there any Sub-tasks? 

Yeah, that's what I suspected. The user is not really a registered user yet the first time they submit the Form. Therefore they are not passing the Issue Security level. I am thinking you might have a security level that allows everyone (if that is possible) and then change it to the security level above after it is…

You are welcome.

Hi Tobias, I would open a support ticket to try to get to the bottom of it. https://support.atlassian.com/contact/#/

Hi Aleksandra, You won't be able to use the sum of the field because only fields with a set list of values like a dropdown or user picker field can be used with the two-dimensional gadget. 

Yes, after the create issue action, add a Branch for Most Recently Created Issue. Then under the Branch add an action for Transition Issue and select the In Progress status. 

Sure - you can create an Automation Rule with a Scheduled Trigger to run every Friday. Then add a new action for Create Issue. List yourself as the Assignee and any other fields that you want to have filled out for you.

Great! Glad it is now working. Just click on the Accept Answer button above. 

Have you tried using the Permission Helper to see what it says? And does the Customer already have an account? 

Hey Tim, That looks horrible. I would suggest not using Chat for that. So in the Due Date field use this: {{issue.duedate.plusBusinessDays(5)}}