John Funk

Hi Gregg, Do you think there is a question that you have that we could help you here? Or is it a problem with the migration?

in Is there an issue with JIRA's support form? Comment by John Funk February 2

Hi Stanley, I am not showing anything as down. Have you reviewed your configuration to make sure nothing has changed and is setup/configured like it should be?

in Are the pop email servers down? Comment by John Funk February 2

Hi Andrew - Welcome to the Atlassian Community! An Epic can only be associated with a single project. But the children of Epics can come from multiple projects. If you are on a Story or Task on one project, you can click in the Parent field and link it to an Epic in another project.

in How do you related multiple Epics to an Atlassian Project for reporting and visibility? Comment by John Funk February 2

Are you looking at the exact same work item when you compare?

in The devSummary in my pinned fields is blank Comment by John Funk February 2

I see that Atlassian has already responded. Let me know if you are still not able to get it done.

in how to find the site URL of your product within my organization? Comment by John Funk February 2

Go ahead and create a new post and you can tag me. Then we can see if someone from Atlassian can come help with your particular issue.

in how to find the site URL of your product within my organization? Comment by John Funk February 2

Hi Venkata, I have not tried this with GitHub, but have successfully done it with other systems. You can click on the + next to Spaces in Jira to create a new Space. Then go all the way down to the bottom left and select Import Data. Then you will see an option on the right for GitHub. Click on that and follow the…

in Transfer GitHub issues to JIRA Comment by John Funk February 2

https://support.atlassian.com/contact/#/

in how to find the site URL of your product within my organization? Comment by John Funk February 2

Hi Chitra, You should contact the Ricksoft vendor directly for assistance. https://ricksoft-support.atlassian.net/servicedesk/customer/portal/3

in Gant chart export all Comment by John Funk February 2

Hi Stéphane - if this answered your question, would you be so kind as to click the Accept Answer button above so we can close this one out? Thanks!

in Combining internal and external (public) JSM portals on the same site Comment by John Funk February 2

Hi Jason, This is not a standard field in Jira - so it either came with a third party app or it's a custom field that get populated somehow (probably an automation rule). Do you know which it is? I suspect it is a custom field someone in your org created and then set up the rule to run. The rule might be failing now and…

in The devSummary in my pinned fields is blank Comment by John Funk February 2

Hi Amin - Welcome to the Atlassian Community! I am sure you have this resolved by now, but checking on you just in case.

in Difficulty in downgrading form premium trial to standard Comment by John Funk February 2

Great! Glad to hear. If that answered your question, would you be so kind as to click on the Accept Answer button above so we can close this one out? Thanks!

in Disallow customers to see servicerequests for whole organization Comment by John Funk February 2

@Johnathan Smith - Checking in on you

in What group shares seats with Org admins? Comment by John Funk January 31

@Ranjitha Rajendran - Checking in on you

in Having trouble populating field values in sub-tasks created via automation Comment by John Funk January 31

@Martin Benders - Checking in on you

in Disallow customers to see servicerequests for whole organization Comment by John Funk January 31

in How’s your week going? Show us with a GIF & earn the GIF Giver badge! 🎉 Comment by John Funk January 31

This is just a user forum and is not monitored by Atlassian. If you want to suggest a change, you will need to create a Support Ticket. https://support.atlassian.com/contact/#/ You should do that anyway to get help with your problem. However, you might first try clearing your cache in your browser or try a different…

in Can't unlink figma Designs from Jira Comment by John Funk January 31

Hi Corinne, It would do both - it would add the option if it is not already there, and of course, add it to the issue you are creating. The issue you are creating is just a throw away, you can delete if after the option gets added to the field. Also, please create new questions instead of necroposting to old questions.…

in Importing options into a Jira dropdown field Comment by John Funk January 31

Hi igrossma, Are you using a plugin? If so, which one?

in All test name are cut when being display under test-set Comment by John Funk January 31

No, it would be objects under the schema inside of Assets. For example if the Schema were hardware and contained laptops, it would be the number of laptops that you have. That's an object. Or monitors, or employees, etc. It's the detailed item/object.

in How are assets charged? Comment by John Funk January 30

Hi Natalie, You would need a paid subscription - it doesn't matter which one. But with the Free subscription you have right now it is not possible to control the permissions.

in Do I need to buy the Standard or Premium Jira plan to be able to stop some users viewing spaces? Comment by John Funk January 30

I was working with a contractor for the US Army Corps of Engineers and managing their real estate system as well as a couple of other systems. Both of our boys had been born by then and were 5 and 3. It was a time of peace and prosperity for us.

in Throwback Thursday: what were you doing 25 years ago? #TBT Comment by John Funk January 30

Hi Bill, What does the error say? Maybe try clearing cache in your browser or try a different browser. Or try it with Incognito or Private Window mode.

in Unable to add a new column in the work flow Comment by John Funk January 29

Hi Sedo - Welcome to the Atlassian Community! I am marking Yougesh's answer as Accepted. Let us know if you still have questions.

in How to remove duplicated tasks Comment by John Funk January 29

Hi Yuwei, Please open a support ticket wit Atlassian and provide the information. https://support.atlassian.com/contact/#/

in trace id 01775bd9009b499fb37f57331267249c Comment by John Funk January 29

Hi Abhishek, You should contact the vendor directly for assistance. https://tempo-io.atlassian.net/servicedesk/customer/portal/6/user/login

in When i am trying to access the Time Tracker getting error everytime, earlier it was working. Comment by John Funk January 29

Thanks for the clarification.

in Remove specific user from multi user field Comment by John Funk January 29

Hi Brian - Welcome to the Atlassian Community! Correct.

in Jira Security Free Plan Comment by John Funk January 28

Hi Uri - Welcome to the Atlassian Community! I am going to mark Fabio's answer as Accepted. Please let us know if you still have questions.

in Recive error when trying enter into a task Comment by John Funk January 28

John Funk Community Champion

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