John Funk Community Champion

Hey @Ashley McConnell - did you ever solve this? 

Hi Noemi - Welcome to the Atlassian Community! You will not be able to modify the name of the customer. The customer must modify their name directly themselves - you do not have access to that. 

The most recently created issue will refer to the one in the rule - not some other issue that might get created at the same time. So in the rule posted below, it will refer to the issue immediately before the Link action. Or you can add a Branch after the Create a request action and use Most recently created issue for the…

So, you should be able to go to Settings > Issues > Screens then search for your screen and click on it. Once there you will see all of the fields used by the screen. Then you can follow my steps above to find the ID of the fields. 

So, what exactly are you trying to achieve? When I do this, I want this to happen...

Way to go Super Fivers!! We are glad you are jumping in and helping out!

Hi @Manoj Sure - I would create an automation rule that populates those fields with the predefined text when the issue is created. If you are wanting them to populate after the issue is created. However, I suspect that you want the information in the fields at the time the user is populating the issue after clicking on the…

It if it is not a Jira Service Management project, then the Request Types will not be available. You should use the issue type field. Typically, we create a project per team working together. But creating by customer can also be done. 

Hi Danish, You can't create folders, but you can create Project Categories and group them that way. 

I have access to the product.

Hi Sunil - welcome to the Atlassian Community! prevent any user from opening a ticket? Or just one particular user?

Sorry, I am not a developer, so not sure what the API code would look like.

Okay, that makes no sense. The rule has nothing to to do with time zone. When you say it is not getting triggered in Canada, what exactly is happening? An issue is getting moved to Done and the trigger doesn't even fire? Or it fires and doesn't meet the conditions? Do these happen in different projects? 

Sorry, I don't know C#

Hi Grupo, Jira Work Management does not use Organizations if you are trying to use the JWM form for that. It is only available with Jira Service Management. 

Hey @Doug Levitt - some answers: a. We have the test instance, but with all of these seasoned admins, we don't typically use that for rules. But it depends on the potential impact of the rule. b. Yes, we document in a separate place. Confluence/SharePoint, whatever you use. I try to add as much as feasible to the…

It is copying multiple schemes over to the new project and definitely should NOT be disabled. Copying a board is a simple process. 

Hey @Keith Vedol - did you get this solved? 

Great! Glad you found the path.

Then you can add it to the filter with: ORDER BY field name ASC 

Hi @徐晓丽 - Welcome to the Atlassian Community! There really isn’t a “super user” in Jira. Everything depends on the permissions granted to the user. To make changes go to Settings > User management. You will need to be a site administrator to be able to do this.

Hi Mayur go to Settings > User management and search for the user. Click on the user’s name. The account ID for the user will be a long stretch of alphanumeric characters. Copy the ID of the user. Then in an advanced search box use Reporter = and paste in the account ID. You can do the same with the Assignee field.

Hi Susie - Welcome to the Atlassian Community! Can you share some screenshots where you are trying to change the shares?

Hi Venecia The templates will apply to both types. However, as you go to the step to put in a name and key for the project, there will be a link for more options. You should click on that. There you will be able to select Company-managed or Team-managed. It defaults to Team-managed if you don’t do that step so be sure you…

Hi RJ, If you have a sandbox environment then you can test it there. But it might be that your changes are not that drastic. What exactly are you needing to do? Also you don’t need to create a whole new scheme. You can just update the existing scheme to add your new workflow (the one in the inactive state). When you pull…

Great! Glad we finally got there 😊

Well, you can actually try {{triggerIssue.duedate.plusBusinessDays(5)}}

Hi Anshuman, You will need to make the request directly with Atlassian. https://support.atlassian.com/contact/#/

Hi Lapacquah, Can you give an exact example for what you are trying to accomplish? 

There is a team working on this with Atlassian. This is not new for Cloud, it has been there since the beginning.