John Funk Community Champion

Hey Emma - make sure you add the custom field to the screen used by the project. Here is some more guidance. It says in there to make sure the field is in the issue type scheme, but that should really say the screen. https://support.atlassian.com/jira-work-management/docs/manage-your-form-fields/ I just tried on my site…

Hi Soumyajit - Welcome to the Atlassian Community! Just to clarify, attachments are not associated with boards and do not move between boards. Attachments are associated with Issues. Issues can show on one or many boards. So it sounds like you want to move either an attachment from one issue to a different issue? Or you…

Hi Thibaut, Sub-tasks are not directly related to Epics. They are children of the parent of a standard issue type (e.g. Story or Task) which is a child of an Epic. So you need a rule that transitions the parent issue type of the sub-task when the sub-task transitions. Then you need a rule that transitions the Epic when the…

Hi Amit, There isn't anything out of the box with Jira for this. But you can create filters and dashboards to show most of that information. 

Ah, very good - thanks for sharing that. You actually have a Jira Work Management project in your image. Which, obviously, has forms available to it. So now, let's deal with the default value. For the Description field, you cannot have a default value. You can create a new custom field of a Paragraph type (multi-line text)…

It's not my software - I am a user just like you. You are failing to listen to what I am saying - that's not your client's fault. In order for a column to show on the board, it must be mapped to a status. Period. And if a status is linked to a column, then the column shows on the board - whether there are issues in that…

Hi Jennifer, Sorry but this is very unclear to me. Can you explain in more direct terms? 

Don't confuse "zero content" with no status being in the column. That column has a status mapped to it even if there is no current issue in that status. 

Sorry, use Current Issue instead of most recently created. And don't forget to move the Sent email action underneath the branch. 

My favorite memories are usually ones trigger by smell ironically. My parents owned a florist when I was young and being in a walk in cooler full of roses is memory that I have when I smell roses.

Okay, let's try putting a Branch between the last two actions. Use Most recently created issue for the Branch type. Then move the Send Email action under the branch. I am assuming that in the Create issue action you are setting the value of the assignee. 

Hi Renee - Welcome to the Atlassian Community! What are the values you get for each example that you posted in your question? 

Hi Wesley - Welcome to the Atlassian Community! The boards in Jira Work Management projects only show issues for a single workflow at a time. So it is possible that the issues might be associated with an Issue Type that is connected to a different workflow than the one currently being show. Click the ... More link on the…

Do you have a JQL statement in your Scheduled trigger part? Can you share that? 

Hi Kyren, Jira will not update the field if the value is not new. 

You are very welcome!

Thanks for the screenshot. Can you show the details of the Editar Campos part? 

Yes, that cron looks correct. You can click on the Run Rule now if you want to test it instead of waiting until tomorrow, but tomorrow won't happen to run this until next April!

Can you share the entire rule that you have? And please show the details for the Edit issue fields part. 

Hi @Teresa Ruiz-Rico Gómez Can you share a screenshot of your entire rule? 

Can you show a full (or larger) screenshot of the first one? It is very hard to determine what we are looking at. 

Hi Abhishek - Welcome to the Atlassian Community! What exactly are your trying to do? What is your exact scenario/values? 

Hi @Teresa Ruiz-Rico Gómez - Welcome to the Atlassian Community! Yes, those are close, but the Due Date would probably have a 1 instead of a 0. And that doesn't mean the Due date "starts" the next day. It means the due date IS the next day. 

Hi Rauser, You could use a Jira Work Management project for your intake. It has a built in simple form to use. Then you could use an automation rule to clone the issue into your Jira Software project and link them together. 

Great! Glad you got it working. 

Great! Glad I was able to help a little.

Hi Patrick, Are both projects Jira Service Management projects? 

Hi @Uladzislau Kisialiou - Welcome to the Atlassian Community! Can you share some screenshots of what you are seeing?

Hi Paula - Welcome to the Atlassian Community! You can't assign fields to be field out by certain people. So, a couple of questions - can all of these teams of people work on the information at the same time? Or does it move from team to team? If all at one time, I am thinking maybe you create an Epic for the request. That…

Great! Glad that worked. Would you mind clicking on the Accept answer button above so we can close this one out? Thanks!