John Funk Community Champion

Hi Dan, That's very weird that it pass the Condition but then no mention of sending the email. Are you sure you saved and published the rule before it ran the last time? Can you make sure it is saved and ready and then run it again? 

Very good - good luck!

Well, you can then go ahead and click Run the rule and see if it moves them. :-)

Yes, that looks good. Are the issues that show up on the validate look like they ones that should be there? 

Yes, it works for Jira Work Management. But it would need to be a Company-managed project. It will not work for Team-managed projects. 

Hi @shivgre - Welcome to the Atlassian Community! There is nothing we can do here. They will take care of it at the email you forwarded them to. 

Sure, you can follow the guidance in this article. Let us know if you run into problems. https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

Hi Javier, Did you click on the Validate Query link to make sure that it is returning issues that you think should be transitioned? If so and that looks correct, then is the rule running and not finding anything? Or are you getting an error? What does the Audit log say?

Hi Ayush, You would need to implement Issue Level Security. But you can't do that with a Free account - you cannot control any permissions with a Free account. 

So, is this a third party app that you are using? 

Great! Glad to hear.

Hi Jyoti, I am not aware of any way to customize that. 

If you know the name of the filter you can just go to Filters > View all Filters and search there. What type of project is it? Company-managed? If so, while on the board, click the 3 dots menu in the upper right. Then choose Board Settings. On the General tab, you will see the Filter and who it is shared with. 

Hi Mitchell, Have you looked at the actual shares of the filter itself? 

HI Javier, Are these actual Jira custom fields? Or are they just form fields? If Jira custom fields, then navigate to the field(s) - Settings > Issues > Custom fields Search for the field(s) then click the 3 dots menu to the right side. Then select Default value and Contexts. There you can set the default value. 

Hi @Muhammad Jahanzaib Tariq_ T-6074 - This is very I am assuming you got it worked out? 

Hi Michael, While on the issue, click the Configure gear icon on the bottom right hand side. Then drag the fields from the Context fields section (this is the right hand side section of the screen) to the Description fields section above it (this is the center section). Your fields should show up where you want them then. 

It would be in the Subject of your Automation Rule with the Send Email action. Can you share the rule that you have so far?

In the body of the text that you have above. Can you share the entire automation rule that you have so far? 

Okay, will see if someone from Atlassian can come here to check on it. 

Hi @malli_tech1994 I would contact the vendor directly to be sure. 

Hi David, Send an email to https://www.atlassian.com/trust/report-abuse with the name of the domain. They will help you out.

Great - thanks for the update. 

Okay, gotcha. If there is a reasonable limit to how many, I have a client how has a field that asks for how many up front that they want to add. Make them choose from a drop down. If the answer is 5, then have a conditional section that says if the answer to that field is any of 1, 2, 3, 4, or 5 then show this field which…

Hi Elif - glad you got it resolved. Can you post your final rule so that others who read this in the future can benefit from it? 

Hey @Dana.Harel - Any update here?

Hi Ian, Why are you trying to populate the Resolution field when you create an issue? Jira is probably not letting you do that because that is not a standard way to operate. 

Hi @Saasha Mor - Did you try these suggestions? Did they work? 

Hi Inna, Try using {{issue.issuetype}} or {{issue.issuetype.value}} 

Hi Jean-marc - Welcome to the Atlassian Community! There is no sub-Components functionality in Jira. How are you thinking that you are using sub-Components? Can you explain more?