John Funk Community Champion

Correct. 

Hi Stefannie, I think I understand our question. You probably need to construct a JQL filter that does what you want it to do - run it and check the results. If that is good, then use the same query in a Scheduled trigger for your Automation rule. 

These are all standard notifications that you cannot change. You would need to open a support request with Atlassian to request the feature change.

Yes it is possible.

Hi Bayu - Welcome to the Atlassian Community! What an Agent can actually do is determined by the Permission Scheme associated with the project. It is based on the project, not the instance. 

Correct. 

Hi Martin, No, there are only 3 status categories and those cannot be changed. 

Hi Ramu - Welcome to the Atlassian Community! Those directions are only for Company-managed projects. You will not be able to do that with Team-managed projects. 

Hi Grégoire, The Epic Name field is only available for the Epic Issue Type. You are on a Task issue type in your image. Try adding the Parent field or the Epic Link field. They already exist so you should be able to search for them - do not create a new field. 

Sure - is this related to the one above? If so, go ahead and post your rule here for us to take a look. If it is a new thing, go ahead and create a new question and you can tag me on it. Be sure to include the Rule and what is not going right with it, including screenshots of the audit log. 

Hi Matthew, You need need to create a new custom field, just add your level as a new issue type. Then above the Epic level you will use the Parent Link field for each level you want to connect. 

Hi Graham - Welcome to the Atlassian Community! There are a handful of third party apps out there. I don't think any do all of the products at one full swoop. But you simply schedule them and they will auto backup your stuff. Take a look at Revyz Back and Recovery because I know they do configurations as well as data. 

Okay, let's start over. Have you created an automation rule yet to send the notification? If so, please share the rule here. And then let us know what is not working with it. 

Check the time zone for your instance in the System Settings and also your personal preference for the time zone. 

Hi Ori, Not sure of the exact number - but it's a lot. How many do you have? And is that a reasonable number to you to have in a backlog? 

Hi Nzuzo, You can't convert a project template like that. See this previous post. https://community.atlassian.com/t5/Jira-Service-Management/Enable-new-ITSM-template-for-existing-Jira-SM-project/qaq-p/1634583

Oh, well you can't put custom fields in the out of the box notifications. You should vote for and follow this: https://jira.atlassian.com/browse/JSDCLOUD-4642

So, did you put in in the Subject? Sorry, but this screenshot is still incomplete. 

Hi Ivan, Can you share some screenshots of where you created it and where you are trying to use it? 

Of course!

Great post Jimmy! There is definitely not enough kindness in the world. And anytime we can receive it or give it away, that's fantastic thing. 

Oh, then you could create an Automation rule that adds a comment to the Issue when the Reject Reason field is updated. And just copy the text from the field to the comment. It would look something like: {{issue.Reject Reason}}

You could change the time and run it real quick to test it if you like. And then set the time back. 

Hi David, Here is a link to the Atlassian Marketplace with other options. We have used Exalate and find that to be a good tool. It is probably the most downloaded one. But you will need to check costs for each one. https://marketplace.atlassian.com/search?query=azure%20devops

Hi Wael - Welcome to the Atlassian Community! Wow, there's a lot going on with that question. Let's start one at a time. Yes, you can create multiple Queues with Jira Service Management. Can the Queues be based on a JQL query to check certain values of certain fields? Yes. Can you connect Jira to Slack? Yes. 

Hi Tiffany - Welcome to the Atlassian Community! I doubt that very seriously. BUT you are now a free member of the user community!!

Hi Berat, If the Agents are adding a comment, is that not getting to the Customer? 

Hi Megan - Welcome to the Atlassian Community! It might be a permission issue. So you type the @ and immediately type a name? Like @megan but nobody shows up? Are you able to change the assignee of an issue? 

So, you need to add a Branch for Linked Issues between your two components of your rule. Then move the Delete issue action underneath the branch. Give that a try and see if it works for you.

Hi Dewa, Can you share the full rule that you have? Preferably with it doing the Delete instead of just the Unlink because when you delete the issue, it will certainly unlink it.