John Funk Community Champion

Hi @Connor Murphy - Welcome to the Atlassian Community! You need to go here to vote for and follow the progress: https://jira.atlassian.com/browse/JWMCLOUD-485

Any feedback yet from Support? 

Yay! I guess I can be intimidating to web browsers like that. ;-)

Hi C S, That's a normal notice. When issues are created they go to the first status in your workflow. That's often the Backlog status, which is not on the board and thus the issue is not visible from where you currently are. 

haha - so you are getting in now? 

Hi Venkat - Welcome to the Atlassian Community! What were you doing when you got the error? Exact steps please. Also, have you tried using a different browser or with Incognito mode? 

@Julia Sears @John Cox @Dave Elger - Did you enter a support ticket?

Hi Carol, Can you share the entire rule? And also the details of the Audit Log when the rule runs please. 

You can't have your cake and eat it, too. :-) If you don't want the fields shown on the screen, there is not another way I know if to do this. Complicated or not, if it works, why not do it?

Hi Shivani, Yes, this can be done. Can you share the workflow that is being used? Along with details of the Approval step in the workflow please. 

Hi Alix - Welcome to the Atlassian Community! Can you share the filter used by the board? A screenshot of the General tab would be best, including showing the sub-filter. 

Great! Glad it worked out. 

Looks like there is a typo in your code. Try to page in Kaylan's example. Also you might need to put Created as created (lowercase) as it is case sensitive sometimes. 

You have to create a new one. 

It's probably including the time. Maybe try .jiraDate on the end of each date field. {{issue.created.jiraDate}} for example. 

Yes, sorry about that - the Deployment Type above says Cloud. You will probably need a Marketplace App for that like JMWE.

Hi @Abdelaziz ED-DAOUY - Welcome to the Atlassian Community! This is a Jira Work Management project, not a Jira Software project. And, no, it is not possible to change the working days for those types of projects right now.

Hola Milena, No es posible hacerlo automáticamente. Debería actualizar el campo manualmente.

Take off the -val on the two fields. 

Hi James, If by Activity you mean a new Issue Type, then that Issue Type for Activity needs to be added to the Issue Type Scheme for the project. 

Hi Bridget, Can you share the actual rule? That will help us to troubleshoot it. And also the details of the audit log when it runs. 

You should be able to create Quick Filters if it is a set value for the Company Name. 

Hi Jacek - Welcome to the Atlassian Community! You need to provide a lot more details. Is this a single field? Two different fields? In a sentence, you can't have a gadget run against two filters per se. But you can combine your filters into a single filter and then attached that filter to the gadget.

Hi Meredith, Turn the rule into a Schedule Trigger instead of Issue Created. Then have it run a couple of times a day or however often is critical to find the duplicate. 

Great! Glad to help. 

That's not your problem. The problem is the rule is erroring out and not even running.

If that is the Issue Type, then don't just JQL just use the Condition for Issue Fields Condition and choose Issue Type. 

You JQL needs " " around the value for Type Type = "New Intake Request"

Hi Phil - Welcome to the Atlassian Community! If you check the history of the issue, is the value getting set back to unassigned for some reason after it is created? 

Now that the hierarchy is there, what is the issue?