John Funk Community Champion

Hi Ben - Welcome the Atlassian Community! I am not aware of a way to import issues into a Team-managed project using CSV files. You can with Company-managed projects. 

Hi Daniel - Welcome to the Atlassian Community! You should open a support ticket with Atlassian to see if your email address is on the Suppression list. https://support.atlassian.com/contact/#/

Hi Steven - Welcome to the Atlassian Community! You should be able to map that level in your CSV to the Parent field. Try the Settings > System > External System Import path if you have problems. 

This is not available for Team-managed projects. 

Hi Ken, With Team-managed projects, you are not allowed to create a level above Epics. https://support.atlassian.com/jira-software-cloud/docs/limitations-of-team-managed-projects-in-advanced-roadmaps/

Hi Swathi - Welcome to the Atlassian Community! Can you tell us the exact steps you took to add the customer? 

Hi Robin - Welcome to the Atlassian Community! It's hard to tell without seeing how you are creating the tickets and why it would create twice. Is there something different about the tickets created one and those created twice? Also, you might take a look at this article and see if it might be time to reconfigure how you…

Hi Glenn, Not sure what might be happening to trigger the new Sprint, but it might be that the automation rule is checked to be allowed to run when something else triggers it. Take a look at the Rule Details and see if the box is check to allow it to be triggered by another option. 

I would encourage you to submit a ticket also. 

Hi Aleksejeva - Welcome to the Atlassian Community! You should open a support ticket with Atlassian: https://support.atlassian.com/contact/#/

Thanks @Jimmy Seddon !! Blessings on your move to the new location. We'll see you back here soon. :-)

You definitely need to open a support ticket with Atlassian to see what is going on. Please post back here with the solution. https://support.atlassian.com/contact/#/ Good luck!

Hi Rodion - Welcome to the Atlassian Community! I suggest you open a support ticket with Atlassian to check if your email address is on the Suppression list. https://support.atlassian.com/contact/#/

Hi Sardar - Welcome to the Atlassian Community! If you are not receiving any emails from Atlassian, you need to open a support ticket with Atlassian to check the email address to see if it is on the Suppression list at Atlassian. https://support.atlassian.com/contact/#/

Hi Chandra - Welcome to the Atlassian Community! I don't have exact numbers, but comparing a manual process to an automated/collaborative process has to be well documented. Also, any reasonable person would know that manual processes are counter productive. Jira is very inexpensive compared to a lot of tools. So, just…

Perfect! Thanks for caring enough to do that!

Ciao Andrea, benvenuto nella Community Atlassian! Qualsiasi questione su una bacheca Scrum non è considerata completata a meno che non si trovi nell'ultima colonna della bacheca (all'estrema destra). Ciò è vero indipendentemente dallo stato e dalla categoria di stato. Gli stati del tipo completato devono essere mappati…

Great! And you are welcome. 

Sorry, now that I look at this more, it is the exact same name as the Summary field. I would try looking at it with another browser and also using Incognito mode for your current browser and see if it is there. 

Do you have a value in the Parent field? 

Hi Geylani, What type of project was it that you were doing that on? Also, if you are a Jira Admin, you can go to Settings > System > External System Import and import a CSV there. 

Certainly for me, it is transforming a question into JQL. It's still not 100% accurate, but it really helps in getting a lot of the bulky syntax down to get you started. 

The problem is the no license thing. Your best best would be for the user to have a free Customer license. Then you can add them as a Request Participant on the issue so they can comment. But they cannot do it anonymously, and then need an account - though it would be free. 

Sure - see below:

Understood - it can certainly be improved. I hope you are submitting support tickets to Atlassian with those comments and problems you are running into. That's the best way for them to get addressed and hopefully fixed. The new editor still has a ways to go for sure until it is capable of doing the things the old one does.…

Hola Nazaret. ¡Bienvenido a la Comunidad Atlassian! Claro, puedes hacer eso. Cree una regla de automatización para el activador de valor de campo cambiado. Elija el campo B. Seleccione Cualquier cambio en el valor del campo. Agregue una acción para lookupIssues y use el código: parent = {{triggerIssue.parent}} Agregar una…

This is the default for most boards. What type of project is it? Company-managed? Team-managed? Jira Business? Jira Software? 

That's an easy fix then. Click the 3 dots menu on the board and select Configure board. Navigate to the General tab if not there already. Scroll to the bottom. You will see what is in the screenshot below. Simply change the value in the Completed issues section for the Select time frame dropdown. Or you can add some…

EVERYTHING is a disaster, so much drama. Jira workflows provide a powerful and customizable tool. It's the best there is for the price. Maybe best, period. I know you disagree, and that's fine. But it is certainly not a disaster. 

Hi Nur, It is not advisable to use a shared account like that for security reasons. However, you can login multiple times with the same username with no problem.