John Funk Community Champion

Hi Anuradha - Welcome to the Atlassian Community! You can see that information in the History of the issue. 

Hi Dima - Sorry, but I don't even know where to begin with this. Do you not know what a Backlog is? Backlog is for work that your team has been asked to do but has not started yet. So, no, typically an issue in the backlog would not be assigned to someone by Agile standards. Jira Service Management shouldn't be doing…

Hi Angus, What do you mean by a sub-page? Can you provide an example? What type of project is it? Team-managed? Company-managed? Software? Business? 

Are you wanting to update the Description field once the issue is imported and created? 

@Akshat Jain - This does not appear to be correct information. Can you provide the source? The question is about Jira Cloud.

HI Isaac - Welcome to the Atlassian Community! First, no need to shout. :-) Next, please share some screen shots of exactly what you are referring to. But also, 99% chance you are not going to be able to change those. 

Hi John - Welcome to the Atlassian Community! There are several different types of administrators in Jira. You need to be a Jira Admin. To check that, you can also click the Settings icon (gear) in the upper right. If you don't see System, Products, Projects, Issues, etc. then you are not a Jira Admin. 

Hi Josh, Yes, you should be able to do that. The best thing I can tell you is to do a simple test and check it out. When you do the Send Email action, you will need to type the full DL email address and then click on it for it to same in the To. field. 

You are welcome! If this solved it for you, please click the Accept Answer button above. Thanks!

You are very welcome!

Hi Edrick, You can use this JQL, but realize that you will just be able to add a column for the Linked Issues, and not see details about the actually issues. parent = ABC-123 where ABC-123 is the issue key of the Epic. 

Just use the name o{f the field instead of "cf If it is more than one word, then put the field in double quotes. Be sure to type in the exact name of the field, including case. 

Lo siento, pero no tengo experiencia con ese tipo de campos.

That first rule will not trigger the second rule if that is what you are expecting. What is causing the the sprint to get Completed? Do you have evidence of the Sprint being completed? 

Yep - that's exactly what I suspected - it's the email coming from the Customer notifications that is going to an internal email that you have setup when you email the system from that account. It creates a ticket when you email from that address as you intend for it to. Then the Customer notification sends an email to…

How are you trying to do it? You should be able to click in the site Search box in the upper right of the top nav bar. Then scroll down to Boards at the bottom and click on that link. There you can create a new board. 

Hi @ACRA Credit Reporting - Welcome to the Atlassian Community! You can enter a support request here. https://support.atlassian.com/contact/#/ Be sure to choose the billing option. Or you can follow the guidance here directly. https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/

Hi Darius, You need to grant access to the Jira Software product to the externalusergroup group. Also, it's a better idea to grant permissions based on Project Roles rather than groups. You can then give the group the a project role that gives them access to the project if you like. It helps to avoid things like this. 

Hi Rahil Have you checked the workflow to see if it is using a transition screen on the Assign transition? 

Never knew these existed. Besides, I lived through all of those haha

Hi Paul - Welcome to the Atlassian Community! I think this is what you are looing for: project = X AND status was in ("Awaiting Action", "In Progress", Reopened) ON 2024-06-30

Hi Bryanna - Welcome to the Atlassian Community! Have you already created the custom field? And if so, how did you do that? What were the steps?

Very good - thanks again!

Hi Shailaja - Welcome to the Atlassian Community! Of course! You can have individual projects for a single person or a project for a team with several members. 

Hi Prasanna, Yes, you can certainly do that. But sure to use a Company-managed project thought, and not Team-managed.

You should probably ask for that first. They are being unreasonable otherwise. I hope they pay you a lot of money because otherwise, I would be looking for a different client. 

WOOHOO!!! Excited to see this. Thanks, Ree!!

Hi Tedd, Since it is saying that it is an internal server error, your best bet would be to submit a support ticket to Atlassian and have them try to untangle it. Please post back here with the resolution. https://support.atlassian.com/contact/#/

Hi Amit - Welcome to the Atlassian Community! You might try the workflow for the issue. If there is something that would cause that to move, it might be in there and possibly would show you as the person performing the action. But it is suspicious that it also ranked the issue higher at the same time. 

No, it won't do that either. You might try the ScriptRunner Behaviours app.