John Funk Community Champion

So, in the second screen shot, I see the Feature Team field. Click the 3 dots to the right side of it and select Copy. Then click the resulting value and change from current issue to trigger issue. You don't need the More options.

Hi Keerthika, That is never going to work for you - it is way too complicated. Your best bet is to use a tool like Revyz Configuration Manager for Jira which can easily clone your workflow from one instance to another. You can sign up for a free trial in the Atlassian Marketplace.

You are welcome. 

Hi Reid - Welcome to the Atlassian Community! As an alternative, take a look at this article that will walk you through creating flexible recurring tasks - all with built-in Jira and no extra apps needed. https://community.atlassian.com/t5/Jira-articles/Creating-a-Flexible-Recurring-Task-Issue/ba-p/2040862

It is included with Cloud - you should be able to use it now. Just follow my path above. 

Hi Burçin - Welcome to the Atlassian Community! If you are using Company-managed projects for the Initiatives and Epics, then yes, you can. 

Hi Evaldas, It's not going to be possible to do what you are looking to do with users. But since it doesn't really matter that they are users because they won't have access to the project, you can create a new custom field with a single select (not a user picker) and just put in the names to select as regular options for…

Hi Andrew, Currently you cannot add custom fields to the regular Jira Software or Business project timelines. You would need to upgrade to a Premium Subscription and use the Plans feature. 

Hi Mar Angelo, You can do this with the advanced forms also known as Proforma Forms. You create one of those instead of the standard Request Type form. To create one, go to Project Settings > Forms You can get further guidance here:…

Hi Orla, A few questions. What type of projects are these? Are the all Company-managed projects? All Team-managed? A mixture? What type of field is the Feature Team field? Short text? Single select? Other? Instead of using the Advanced JSON, have you just tried to select the field? Finally, can you share a screenshot of…

Hi Mayur, This functionality is not currently available. You can vote for and follow the request here: https://jira.atlassian.com/browse/JRACLOUD-8497

@Shreeja J - There is no Clone Issues permission. Where did you come up with that answer?

You need to tell us more about the issue in Action 1. What is this issue? Does it already exist? How are you identifying it? Is there some type of relationship from it to what you are creating?

Hi Mariana, There's multiple things going on in that question. :-) First, what is the hierarchy you are trying to achieve? Epic > Initiatives > Tasks? Or is it Initiatives > Epics > Tasks? And do you have a Premium subscription? This is required to add a level. 

You are welcome.

Are you Cloud or Data Center? If Cloud, then just create an automation rule to send the notification and add those fields to the email. If you are Data Center, then you can use the Automation for Jira app. 

Hi Arun, Try this: { "update": { "components":[{"add":{"name":"TSM"}},{"add":{"name":"SA"}},{"add":{"name":"SYE"}}] } }

Hi Pierre - Welcome to the Atlassian Community! It if it is not showing up under your products, you will need to open a support ticket with Atlassian. https://support.atlassian.com/contact/#/ Good luck!

Hi Chen - Welcome to the Atlassian Community! Can you share the rule that you have created so far (screenshot)? And can you provide more details about how you are identifying the ticket in Action 1? 

That is strange then that it won't let you transition the issue. Have you tried to just do the transition without the other items first? 

Hi Kyle - Welcome to the Atlassian Community! Can you share the rule(s) that you have? Are you saying that the first rule does not fully execute and create the Clone as it should? If so, can you also whare the audit log for when it runs? 

Hi @Didem Ersoy - Welcome to the Atlassian Community! Which email? And which project type are you using? Jira Service Management? Jira Software? Jira Business? 

Did that work for you?

Hi @오은영 - Welcome to the Atlassian Community! There are a couple of ways to approach this. One is by creating a Team-managed Business project. These types of projects are very limited and are independent of all other types of projects (including other Business projects) and do not share any configurations. BUT they have a…

Hi Kunal - Welcome to the Atlassian Community! There is probably a Validator or two on the transition to Pending in your workflow. Can you verify that? 

Hi Vera, Atlassian offers many products - each of which usually require a license for that product. Jira Service Management and Confluence are separate products, and therefore, require separate licenses. However, in this case, depending on the agent's use/need of Confluence, they might be added as a guest at no license…

Thanks @Rene C. [Atlassian Support] - this is fantastic! I do have one question - what is the definition of the Timed Out resolution? 

Hey Mark - Why wouldn't you just use a Jira Software project? I am not aware of any beta right now. Also, if you go to Project Settings for the JWM project, you should see Development Tools on the left hand menu that you can select and connect. 

Hi Ayden - Welcome to the Atlassian Community! Can you post your rule here? Show the details of the create issue please. Oftentimes it's because your are not copying the value for the custom field from the Trigger Issue. 

You are welcome and best of luck!