John Funk Community Champion

Hi Sebastian, I have seen some other users that that if they changed their default language then it starts working. They were set to Dutch (Netherlands) changed to English UK, and they were able to save the time. Give that a try and if so, it is definitely a bug in Jira that has been introduced. 

Hi @Svetlin - No, I am not aware of anything except maybe following Atlassian on LinkedIn. 

Let me get someone from Atlassian to come take a look.

Hi Sara - Welcome to the Atlassian Community! Can you share a link to the guidance here?

You are welcome!

Hi Kamil Go to the Advanced Search and put in something like: "Field Name" ~ "some text" Where Field Name is the exact name of your field. And some text is the value you are searching for. 

Hi Luke - Welcome to the Atlassian Community! Normally, Customers will not have a license to Jira and therefore, will not be able to be assigned issues to work on. In your case, does the Reporter (i.e. Customer) of the original ticket have a Jira license? If so, are they included in the Permission Scheme of the project for…

Hi Polina - This is a reminder for you not to publish articles about your app outside of the App Central location. Here is a link to the guidelines in case you need that. https://community.atlassian.com/t5/App-Central-articles/Atlassian-Community-online-guidelines-Marketplace-Solution/ba-p/689723

Thanks for sharing those. Does the error happen when you try to do the manual execution? Or just when you open the rule? 

Does it say deleted user for an existing rule? Or when you add that step new?

I am not sure you can factor in business days in this syntax without using an add-on like ScriptRunner or JMWE. 

Hi Irfan - Welcome to the Atlassian Community! It is not based on the project - it is your entire instance. The administrator must be the Billing contract. And should go to Settings > Billing then click the Manage link to the right of the product (probably Jira). Then on the bottom of that screen, you should see Manage in…

Sure - add a validator for Date Compare Validator. Then add as below.

Hi Calvin - Welcome to the Atlassian Community! I don't believe you are going to be able to query the Confluence Database from an automation rule in Jira. 

Hi Katrina - Welcome to the Atlassian Community! If it is a Company-managed project, then yes you can. Go to the board, the click the 3 dots menu in the upper right and select Configure Board. Then go to the Columns tab. There you can drag your opening status (probably is called Backlog or To Do or something like that) to…

Hi Ramya, I suspect it is just a timing thing or maybe that there is something else that still triggers it. You might want to put a Re-fetch action prior to the action to transition so it has time to process what is going on. 

Are you still needing help? You marked the other answer as accepted. 

Hi Sachin, You should be able to put either a validator or condition on the transition to reopen based on your need. 

Hi Aravindh - Welcome to the Atlassian Communty! Correct, you can add a condition for the initiator being the Automation for Jira user. Then in your second rule, make sure the box is checked on the Rule details page to allow the rule to be executed by another rule.

System fields are locked to prevent you from changing them. Again, that has no bearing on being able to use them or access them. However, some fields in Jira are yet fully functional with Automation by just selecting them from a list. You need to do the advanced field setting and add JSON. Please see the previous helpful…

Hi @이진주 The Team field is a system field and all system fields are Locked - meaning you can't make changes to the make up of the field. However, that doesn't mean that the field needs to be unlocked to use it. You have added the field to your Issue Layout screen, so you should be able to see it for issues on that project…

Hi Crede, Have you tried a different browser? Or Incognito mode?

Let me see if someone from Atlassian can come here. 

Someone will come help you. :-)

You are welcome! Would you be so kind as to click on the Accept Answer button above to close this one out? Thanks!

Great! Glad to hear @Tapiwa Samkange 

You are welcome.

No, the Assignee does not have to be set. Yes, if the issue shows up on multiple scrum boards, that could be the problem. 

Can you share the actual rule? Showing the rule details page.

Hi Nadav - Welcome to the Atlassian Community! Yes, just because you are an administrator does not mean that you have unlimited access to all things. But you also will not know what you do not see if they don't let you know. Or you will need to go Space by Space in the Space Permissions to see if you can see them otherwise…