John Funk Community Champion

Hi Chris - Welcome to the Atlassian Community! Is this a new problem? Was it working before? Have you tried with a different browser? 

Hi Lev - Welcome to the Atlassian Community! I suggest you contact Atlassian and let them know your request. https://support.atlassian.com/contact/#/

Hi Alexander - Welcome to the Atlassian Community! If you go to Project Settings > Request Types and then just click on the Request Type Name that you want to modify the form for, it will take you directly to the form that was created. 

Thanks! @Susanna Babayan @MattD - Thank you for your continued interaction with the articles/posts! And excellent suggestions as always. Yes, changing out Schemes can be a very dangerous thing and led to my biggest Jira embarrassment when I was first learning Jira. That might be a story to tell on LinkedIn :-) Also, naming…

Great - thanks for sharing that. And the only thing that is different is that you are choosing a different value in the radio button? Everything else is exactly the same? If so, when you choose the radio button value for the one that does not work, can you verify that the custom field actually has a value in that field…

No argument there @Matt Doar _Adaptavist_ !

Hi Iobwebwe - Welcome to the Atlassian Community! Where are you trying to add them to? 

Make sure that the JSM product is "installed" in the Sandbox. I made that mistake one time after I set up a new Jira instance. I forgot to install JSM before copying a JSM project over. If you have JSM already installed, then you would need to look at the Error log for Job that ran. @Sanket Parlikar {Revyz} 

Hi Tarik - Welcome to the Atlassian Community! Can you share that part of the form? Are there sections in the form? You can’t have two different form fields linked to a single Jira field if that’s what you’re trying to do.

Hi J Harris - Welcome to the Atlassian Community! Can you share the rule that you have so far? And is the URL just a URL with an issue key in it?

Great answer! Thanks for the clarification.

Thanks all of the comments! Sounds like we are all in agreement here!

Hi @Ibrahim Aly ! I hope you are doing well. Why not just an email by the "Pending Approvers" using the same Automation Rule where you detect it is 5 days from breaching the SLA? Then no reason to create the custom field and do all of the moving around of values between fields. 

Exactly! @Evan Fishman - Quely for Jira 

Great input @Matt Doar _Adaptavist_ !

Thanks @John smithappdev ! @Thorsten Letschert _Decadis AG_ - Yes, I should add that. And agree 100% if you want to use Labels. @karim -Atlassway- - Good points!

Hi NoName, What is the Default value for the Priority list? And can you share some screenshots?

Hi Kelly, I would use an add-on app like Revyz Data Manager for Jira to get your configurations AND data cloned. 

Great! Glad to hear.

Hi John - Welcome to the Atlassian Community! Have you tried a different browser? Or Incognito mode? Is the problem still happening?

Hi Dean, Can you share some screenshots of that? Also, have you tried a different browser? Or Incognito mode?

I typically add the users to that field through an automation rule. But you should be able to manually add them also - as long as they have a customer account on that project. 

Hi Raoul - Welcome to the Atlassian Community! You can add the user as a Customer, which does not require a license. Then you can use the built in Approval function of JSM to let the user approve. Just use the Approvers field as the field to do the approval, and populate the user into the Approvers field - either when the…

This is the Mackinac Bridge at night - it connects Michigan's lower and upper peninsulas. My uncle was an engineer during the building of the bridge.

@Matt Doar _Adaptavist_ @Chris Buzon - Great suggestions!

Hey @Jérémy PROTTI (and @Marc -Devoteam- ) - Let me see if someone from Atlassian can come help you out. 

Hi Seenivasan, Can you also share the error you are getting? 

You could do the same thing with setting the flag - create a self looping transition on the status that has the Flagged field and requires a comment be added or a custom field be populated. If you are always going back to the same status every time you leave the Waiting/On Hold column, what you are doing would probably…

@João Souza Gerencianet -It should all be good now - some kind Atlassian folks moved it to the Jira group instead of the now archived Agile group. 

Hi Jeremiah, I most certainly say it should be "To Do" and the reason is that when issues are in those statuses, no one is working on them. They are not "In Progress". Yes, someone started working on them so they are in progress in terms of that, but they are not in progress in terms of work advancing. But also, and maybe…