John Funk Community Champion

Hi Matteo, It might be helpful if you add some screenshots. 

Hi Juanita - Welcome to the Atlassian Community! I suggest you contact the vendor's support directly. 

Great! Glad to hear it is working for you now. 

If you run the second CSV file after the parent has been created, the second CSV file should reference the key of the parent issue created in the first CSV import. That would be a separate column in the second CSV for the Parent field. 

Hi Eliyahu, You should add a context to the custom fields so that they only apply to the appropriate projects and/or issue types first. That will enhance performance for your system and will take care of the need to try to handle with the automation rule. 

Great!

Hi Sohail, Click off the checkbox that looks only for issues that have changed and see if that works for you. Also, if you click the Validate query link it will show you how many issues it will run for. So do that first. Then click off the box, save/update, then check the Validate query again. 

Hi Sooriya, Can you share the rule that you have so far? And what is not working about it?

I just imported issues yesterday and it ran fine with parent child creations. 

Hi Serkan, I would update your trigger JQL to include the condition for check the value of the field there and get rid of the additional Condition action. Then I would also add JQL to the trigger for something like AND status != "On Analiz Bekleniyor" As a side note, you might have a looping transition on that status that…

Hi Taryn, You need to add a post function on the transitions to those two statuses to set the Resolution field to Done. 

It's probably time for everyone to open a support ticket with Atlassian. https://support.atlassian.com/contact/#/

Hi Felicia - Welcome to the Atlassian Community! Is this a Jira Software or Jira Service Management project? Does the user have the Assignable user permission in the Permission Scheme attached to the project? 

Glad to hear you got it working!

All imported data needs to go to a field - either a system field or a custom field. 

@Daniel Matei - I suggest you open a support ticket with Atlassian. https://support.atlassian.com/contact/#/

Hi Bharath - Welcome to the Atlassian Community! Please do not submit multiple posts for the same question. I have marked the other one as Spam. Do you have a Premium or Enterprise subscription? Are you using Data Center or Cloud? Where did you get the first screenshot?

Had a feeling as such - that was what I was trying to get to, to see if a bug needed to be entered. :-)

Hi Danielle - Welcome to the Atlassian Community! The fastest thing to do right now would probably be to have a custom Paragraph (multi-line text) field with the generic description default value but with: Due Date: {{issue.duedate.jiraDate}} Then update your rule so that it triggers on field value changed: Due Date and…

Hi Yaryna - Welcome to the Atlassian Community! Check the Field Configuration for the project for the Sub-task issue type to see if it is marked as Required there. 

No worries. Can you create a Company-managed software project on that same instance and try it there? 

There is something different about them - that's what I am trying to determine. I didn't ask about Data Center - I asked about trying it with a Company-managed project in the same instance as the Team-managed project. 

Understood, but I am trying to see if this is a problem with Team-managed projects only, or if is also not working with Company-managed projects. 

Can you check an existing Company-managed project to see if it is available on that one? 

Agreed - the Teamistry Podcasts were awesome! Thinking something sports related would be good - maybe football with a certain former Arsenal coach??

Hi Guy, I am a little confused on the actual process. Do you have a step-by-step use case that describes what is needed when? Why do you need statuses for the payments? Why not just create a another custom field with a dropdown for the payment "status"?

Hi Megha - Welcome to the Atlassian Community! You might be better off asking in the Atlassian Developer area or submit a ticket to Atlassian Support for their thoughts/guidance. 

Hi James - Welcome to the Atlassian Community! Is this a Team-managed or Company-managed project? Was it working on this same project before? Or just the same Jira site and a different project?

No, you can't force popups like that in Jira. 

Agreed. You should open a support ticket with Atlassian to request that. https://support.atlassian.com/contact/#/