John Funk Community Champion

Hi Keith, I am not aware of anyway to tag a specific user in Slack from Jira nor send a message to a user account - only a channel like you are doing. Unless there is something on the Slack side that can be done to parse out the string and use it somehow. 

Hi John, Why don't you just do that with the Project Category field? Here's an article if you need more information (of maybe you have already thought about that and dismissed it). https://community.atlassian.com/t5/Jira-articles/What-Good-are-Jira-Project-Categories/ba-p/2860343

Again, I don't worry about performance with Jira Cloud. If things get slow it's usually across the board for multiple customers and everyone knows it that is affected by it. To me the single biggest thing you can do is limit the number of custom fields that are created - to a certain extent (don't be a jerk about it, but…

Hi Mark, What do you mean by unreliable? What are they symptoms? And can you share a little ore about the setup/configuration without divulging any sensitive information? 

Hi Kavita - Welcome to the Atlassian Community! Workflows are based on the project and issue type being used on the project. You can use on workflow for the project and apply it to all issue types. Or you can have a separate workflow for every issue type - or somewhere in between. You can also share workflows across…

Hi Patrick, So you don't have a specific instance in mind, you just want to know in general? I use it in cases where I am already under an IF/ELSE tier of conditions and can't do that more more. So there are multiple branches for Current Issue to kinda serve that same person. 

Unfortunately, I don't know the answer to that. You could also open a support ticket wtih Atlassian to see what they say. I suspect they will point you right back to MS. https://support.atlassian.com/contact/#/

Did you put in a support ticket? 

Glad to hear! What did you end up doing?

Hi Daemen - Welcome to the Atlassian Community! I suggest you contact Microsoft support directly to get guidance. 

NO, you can't have two different issue type hierarchies in a Jira instance. Can you share a screenshot of your Issue Type Hierarchy values? Settings > Issues > Issue Type Hierarchy. 

You should be able to create an automation rule based on a scheduled trigger and use the CRON section. You can see what values to use based on this website: https://freeformatter.com/cron-expression-generator-quartz.html

Hi @James Beaumont - Welcome to the Atlassian Community! Is that every week? Or just when something is done on Tuesday? 

I have only been fishing a couple of times in my life, but now that I am in Montana, I would love to try out the ice fishing!

Hi Dung - Welcome to the Atlassian Community! Since no one has responded yet, you probably should open a support ticket directly with Atlassian: https://support.atlassian.com/contact/#/

HI Loic, Basically when a user replies to to an email from Jira, the response will be added as a comment. You can then create an automation rule that checks when a comment is added for certain words. Then you can populate the custom field based on the responses. Though it is not the exact same thing, take a look at this…

Hi Cortni - Welcome to the Atlassian Community! Unfortunately you cannot change the type of project once it has been created. You would need to create a brand new project of the type you want and the migrate any existing issues. 

Hi Ashley, I am not aware of a way to see the changes for anything not in the audit logs.

See if you have an action for Delay - then you could make it like 10 seconds or something. Or what I do a lot is just put in 2 or 3 consecutive re-fetches and see if that helps. 

Then the 10 would not be unreasonable to add IF/ELSE logic to the rule for IF custom field = ABC then Create issue in Project ABC Else custom field= DEF then Create issue in Project DEF and so on through the 10. Once you do the first one, you can copy the action and simply change out the project as the location for the…

Hi Morara - Welcome to the Atlassian Community! How many different projects are there to choose from? 

Hi Steven, That field is designed to sum up time logged on sub-tasks to the parent task. So you put the field on the parent and it shows you the sum of the time logged on all of the children.

Hi Shawn, So, what is not working? And can you share a screenshot of the Audit log for the rule when it runs and doesn't work?

So that sounds like it might be in the Field Configuration for the project. Check there. 

Hi MK, Can you not simply click the X in the field to clear out the value? Or is this what the system puts in after you select a user? 

Hi Vaikuntam - welcome to the Atlassian Community! Where is your starting point? Like from Jira? Or just when opening a browser session? 

Hi Stephen - Welcome to the Atlassian Community! Which add-on is it specifically?

@Darryl Lee - show time for you

Hi Ray, I have not see that before. Can you share some screenshots? Is this a field that was linked to a Jira field? 

Hi Josey - Welcome to the Atlassian Community! Support will not call you, but you can enter a Support Ticket here: https://support.atlassian.com/contact/#/ However, see if this article helps you to disable it. https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/