Max Foerster - K15t Community Champion

Hi Jared, Yes, Scriptrunner is compatible with Jira Service Management, as you can see on the marketplace listing. The question about limitations is pretty hard to answer without knowing what you plan to do. The limits of third-party apps are usually quite clearly drawn by the cloud platform. If you've been using any Jira…

You're very welcome! 😊 Let us know if you have additional questions.

Hey @Demerle Lewis , welcome to the community! You can use the built-in automation to automate the assignment of requests based on your criteria. Here are some resources for you: * Automation in Jira Service Management You can also automate adding you as a request participant for the customer-facing responses and updates…

Hey @青本 Drafts are personal to specific users by default. That's correct. The moment they have been shared, it will be visible like any other personal draft to the other users that you have invited - in the page tree and in the "Recent - Drafts" section. Are you certain that the draft page or the invite link was never…

Hey @Lukas Gotter _ Meetical, All of your recent posts ended up in the spam quarantine. I released your articles and posts from the quarantine as well as this post. Please monitor your posting behavior. It could be that the filter is very sensitive and/or you just posted too fast in the different collections. Best, Max

Hey Emil, You can enable your customers to share requests and have a few settings available (only within their organization, within the project, etc.) in the service project configuration. I suggest reading through this article and the linked documentation about customer permissions and customer access settings: * Jira…

Hi Emil, Your service agent can add anyone as a request participant to the request. The person (B) will get an email and will become a customer of your service portal. They might not be before, but after the invite, they will be created, afaik. Best, Max

Let me add a more general search for available apps on the marketplace to copy spaces. I know a few more apps that could be helpful here in managing Confluence content: "Copy space" search on the marketplace 

Hey @ArnaudE, and welcome to the community! This is a bit of a tricky thing to achieve. Confluence does not offer a native "copy space" feature, but multiple third-party apps support copying spaces. Just have a look around the marketplace. Please make sure to check any limitations of the apps. I know that content created…

Hey Jack, In my opinion, the fastest and most straightforward solution would be to manually add the person as a requested participant to the specific issues. Then they are a customer in your portal and can access the portal view of those tickets. That way, you also ensure that no internal comments are available to the…

Hey @Tom Trott, Can you check the emoji settings for your Confluence site? Alternatively, use the URL https://[yourdomain].atlassian.net/admin/emoji to directly navigate to the page as an org admin. Best, Max

@Jimmy Seddon , your story made me laugh because it also happened to me. 😂 "Appetizers" and "Starters" are not used correctly on menus in the US, in my opinion. Another misconception I ran into the first time I visited the US was ordering a pizza with "pepperoni" on top. Little did I know that this is spicy sausage and not…

@Manoj Kumar Gangwar and @Jimmy Seddon , nevermind! I'm on it! :) 

@Manoj Kumar Gangwar , please feel free to take it. @Jimmy Seddon , I'm so sorry. I'm on a offsite in California with the Atlassian team at the moment and somehow thought my turn is in June. 🙈 

Well explained and summarized, Nic. 🤘🏼

Hi @Ilyas Mohamed, welcome to the community! First things first: you can use Jira free of charge if you stay within the user limit. What I can imagine from the multiple last times that I spun up a new instance is that the subscription started with a free trial of the standard plan, and at the end of the trial period, it…

Hey Alvaro, again. It's not a field in Jira. Feel free to extract the issue's history through the REST API. That will return the full changelog. The timestamp is the exact point in time when the edit happened. Afaik, they do not relate to each other or are not derived from each other at all in Jira. So your understanding…

Hi @Rede Paulo de Tarso, What exactly do you want to transfer? Do you want to migrate a Jira project to another Jira site, or what do you mean by "account"? Best, Max

Hi @Kondwani Nyirenda, welcome to the community. Can you please elaborate more on the context of your question? Best, Max

Hey @Furkan I recommend reading the documentation on managing portal access. You should also familiarize yourself with the site access settings and customer access in general. :) Change access settings for your customers I'm confident that you will be able to achieve your goal after that. :) Or you simply ask more…

Hey, you did what? Use the permission helper? The user should not have the "Create issues" permission in that project, so make sure he's not in any group or role you assigned the permission to. Best, Max

Hi @Ryan Hamilton It seems you're using the post function of a third-party app (JMWE) in your cloud instance. Have you consulted the resource linked in the error message? It is certainly not a bad idea to contact the vendor in their app support as well. Best, Max

Hi @evenings session, and welcome to the community! Can you give us more information about how you set up the permissions in the project, screenshots for example? Are we talking about a team-managed or company-managed project? :) Best, Max

Nice updates! 🤘🏼

Hi, and welcome to the community, You are linking to the Datacenter documentation, but you're on Cloud. Is that correct? In general: For Jira and Confluence Cloud, Atlassian utilizes the snapshot feature of Amazon RDS (Amazon Relational Database Service) to create automated daily backups of each RDS instance. Amazon RDS…

Hi Casandra, welcome to the community. Can you explain what you are trying to do? Best, Max

Hey Alvaro, Moving an issue between columns is a change of the issue's status. So it's an update of a specific field, and the changes are saved as an event in the issue history. So there's is no specific field for these dates. Best, Max

Hi @Morten Dieckmann-Keden You can read about developer licenses in the Purchasing & Licensing FAQ. They are free of charge. I leave the more complicated deployment topic to others in the community. ;) Best, Max

Hi @PJ Dal Pozzo Tonight Atlassian reported an incident on https://confluence.status.atlassian.com/ about degraded performance impacting search capabilities and signups. The error in the macros also mentions: com.atlassian.confluence.api.service.exceptions.BadRequestException: CQL was parsed but the search manager was…

Voted! And again, awesome initiative! 🥳