Max Foerster - K15t Community Champion

It's still a secret but we all want to know the theme to properly prepare for it. :D Just be patient a little longer!

Hi @mikemezzmichael , so, in general, using "ORDER BY status DESC" should do the trick (you can even try ordering by status category) but if I am not mistaken you will have to make sure that in the administration the statuses are in order as well. This sequence is relevant, too. And this can be tedious work if you have…

Hey @Lori.Malvey , how are you creating a new space? Could you please describe what you are doing and where you are doing it in the tool? Because I'm not sure if you are in the right place. So when you are creating a space it should look kinda similar to this: And it's always an option to simply create a blank space. Best,…

Hey Harald, you can find the menu items in a drop-down: Best, Max

Hi @Varun the page properties report macro is relying on several filters to display the right content. One of them is at least a single label. Could you please check the configuration of the report macro and make sure the moved pages are matching the criteria? Best, Max

Hi @Malin Bäckebo , this is very simple as you're using the cloud product. If you have no other site admin around, please open a support ticket with Atlassian. This is also recommended in the documentation: Cannot Access Site Admin Account After that, the admin is able to recover the space permissions, make himself a space…

Buy the snuggie AND wear it to your certification training and/or exam at Summit! 😁👍🏻

Congrats @Alexander Bondarev :)

Happy to hear that. You're welcome Servgi.

Ah okay, so let's wait and see what 2020 brings to NG projects. :) I'll keep my fingers crossed.

@Sevgi Cakmak, as your screenshot clearly states: The configuration of your custom field has to be edited. The field shows the correct value according to your configuration. Either it tracks and displays the time in a status according to 24 hours day OR as you've configured it, the time will be displayed in "work days"…

Hey Scott, please excuse the question but why are you using next-gen projects instead of classic projects in the first place if you need the estimates? Having a look at this page which shipped and "in the works" features, estimates are labeled as "coming in 2020": Add time estimates to your issues COMING IN 2020 Document…

HI @Rohini Ganesan are you familiar with the overall concept of "product access" in Jira Cloud? Maybe first go through this piece of the official documentation Update product access settings and if you need further assistance ask again. When it comes to Jira Service Desk do you mean "no access" at all? Like not even as a…

Hi Sevgi, you have to check the configuration of the custom field. So please have a look at that. The misconfiguration of the custom field itself is causing the "wrong value". Which is not wrong but displayed considering your global time tracking settings instead of regular 24 hours per day. Best, Max

Hey @Guy Chalk , an hour ago or so I noticed an "active incident" listed for Bitbucket on https://status.atlassian.com/. Maybe this was a side effect of it but it should be operational again. Can you confirm that it's working again? It does for me at least. Best, Max

Hi Johannes, with Jira 8 Atlassian introduced the ability to export SLA field values (JRASERVER-62457 - Provide SLA field values in CSV exports). So that's what you're looking at and it comes from Jira. :) Best, Max

Hey Sevgi, my first guess is a little issue with the configuration of the display format. Could you please check whether "Use time tracking settings" is checked in the configuration or not? Because that would explain (thinking of the system default settings: 8h/day and 5 days/week) the higher value instead of just counting…

Thanks for putting all of that together Kat! 👍🏻🎉

Hey Fuad, but it seems hard to achieve. A simple way to "pause" it would be to empty the due date. And this is perfectly possible in the tool. Everything else seems to be too random. But that wouldn't solve it for you, right? You have a due date or you don't or you have to change it to a later date if necessary. You could…

Hey Fuad, I think you could start a bigger discussion here of the definition of a "due date" and how your teams work with the field. If something is set in stone pausing wouldn't do any good or make any sense, right? But if your due dates are more "soft" and simply should help to organize people's work, you will have to…

Hi @itn.saurabh.chavhan could you please provide the query so it's easier to support you? :) Best, Max

Hey Juan, I'm not totally sure what you're trying to achieve here. So what kind of JQL query are you trying to build? Or where do you want to group the statuses? Or do you want to group the returned issues by status category? That would be possible using "ORDER BY statusCategory" in your query. Best, Max

Hey Greg, you're welcome, quoting you: I was just hopping that the board would self-limit it releases to those which were associated with the issues instead of the projects. But then how would you assign issues to a new version you just created (not inline) in a project? :D As said, archiving released versions could help…

I'm glad to hear that your IT was able to fix the problem. Something like that is just really annoying when you're trying to work. I can relate! ;) 

Hey Greg, so you're pulling in issues from multiple projects into a single board? Every project has its versions. And of course, these will be displayed on your board as well. The good thing is that all unreleased versions are displayed first and when you archive a version it will not appear in the dropdown. Looks like…

Hi Muhammad, the Atlassian Technical Sales Professional accreditation is relevant for Atlassian Solution Partners. Do you hold the two needed certificates as well? This is (still) a requirement. Please have a closer look at the available Accreditation Status Report in the Partner Portal to check the status of your…

Hey Justin, I'm quoting the documentation here because that sounds like the invitation URLs available in cloud: You can share the Invite URLs with your teammates, allowing them to quickly sign up to a specific product. This is useful if you’d like to get a team on-boarded quickly, without having to go though the invitation…

Your answer made me laugh. Thanks for your honesty and I apologize for my nerd gibberish. ;) What I described was happening between a Confluence Server and a Jira Server instance. That's why it was more or less easy to solve the problem. So my question was what platform it is you're using. A little hint could be the…

Hi Jesse, could you provide some information on the deployment type? Do you get any error message / time out message when creating issues? Do you have access to the logs? I walked into this some time ago when an issue had a few post functions in their create transition that took some time or Jira was just very, very slow.…

Hi @Daniel Suarez The button normally shows the name of the transition but if you want to rename it you have to make use of a workflow property called "jira.i18n.title". There are other properties as well so reading this article of the documentation will be enlightening. :) Workflow properties Best, Max