Max Foerster - K15t Community Champion

Hi @Vineela Durbha so could you please post a screenshot of the post function configuration or better: the boolean expression used in the conditional execution section of your post function? Without that piece of information, we won't be able to assist you. Best, Max

Hey Rahul, happy to hear that. You're very welcome. If you ever want to take another approach. Think about using a JWT calculated text custom field. It supports (very) basic html, so you could try to build a table and display (with a lot of conditional operators for a field value or none) whether fields have a value or not…

Hi Rahul, getting the sub-tasks missing the mandatory fields and just returning the issue keys is possible. Please remove the other validator from your transition and choose the boolean validator instead. Here is a suggestion for the validation: * We want to validate through a JQL query that all sub-tasks of the current…

Hi Ana, you have to consider a few things here. How do you define "external members" in this use case. Are we talking about users (a person having an account and being able to log in to Confluence) or anonymous access (so without logging in)? Either approach has to be configured differently. But in general, Confluence is…

Hi Ana, how have you added them to the space as a team? Are you sure that they have the "View" space permission? Best, Max

Why should you want to, Jan? It's nothing you have to actively pursue and a few of them will just happen along the way of being an active member of the community. So nothing too intrusive.

Hi Priyanka, reading through the older posts in this thread should provide the guidance you need to start preparing for the exam. So start with going through the exam topics that are available here. Start preparing them by studying the documentation and working in a Service Desk project. If you think you need some more…

Hi Victor, in general "customers" are not consuming agent licenses, so they don't mean costs. Only agents / user with Jira Service Desk application access consume a license and therefore have to be paid for. Additionally, there are so-called collaborators. See the official documents for more information: How much does Jira…

Hi Rodney, that doesn't look right for me. Could you try: https://groups.org/display/CORES/1+Quick+Start+Guide#1QuickStartGuide-UNTICK Best, Max

You're welcome! Been there, done that! :D 

Hi Anne-Marie, you don't have to be an agent for this. A being "customer" is enough to create a request in the customer portal, depending on your setup this can mean with or without logging in. Have a look at the "customer permissions" and the permission scheme of a service desk project to get a hang of it (doc: Managing…

Hi Daniel, by saying the customer is not able to see the ticket I assume your customer is accessing his tickets not from within Jira but the customer portal, right? Please make sure to set a request type for each ticket so it will appear there. Best, Max

Hi Mari, so: * the issue should show the time left to meet the goal which is your 1d 1h, because 16h goal - 6h 14min equals 9,75h which roughly translates (depending on your time tracking settings for hours per day!) to 1d 1h. * the actual it took is the 6h 14min you see when hovering over the SLA. * Don't worry too much…

Hi Mari, "Time to resolution" is a default SLA that will be created together with a Jira Service Desk project. Looking at it in the project settings shows the following configuration: So unless you haven't changed anything and added a pause condition you're right that the time has been running from the issue creation until…

Hi Neeta, so have you tried a "real" re-index with locking the instance so Jira will build a new file from scratch instead of working on the existing index? It is very likely that this will solve your problem in the first place. And I guess this is much faster than trying to nail it down and then still have to lock the…

I think I will tip my toe into the new movies but just stick with the ones of my childhood and rather introduce them to my kids someday. I hope they won't be disappointed. And oh god yes, in Germany they even hired the voice actor of Robin Williams for Dschinni.

I heard good things about Dumbo from friends!

Hey Theo, the problem here with a vanilla Jira is to build a clause with that kind of field dependencies/comparisons. Show me all issues that have been transitioned to "Delivered" after their Due date is not possible. JQL does officially not support comparing two fields.

Hi Katie, you're welcome. And your assumption sounds right. :) Best, Max

Hi Theo, about what kind of fields are we talking? Are these statuses? The CHANGED operator is only supported by Assignee, Fix Version, Priority, Reporter, Resolution, and Status. If yes a JQL query could look like this: status CHANGED FROM "Outsourced" TO "Delivered" DURING (startOfMonth(-1),endOfMonth(-1)) would return…

Hi Raju, Sadly this can't be achieved just using JQL. And I guess only having this information available in Confluence won't be enough, right? If yes, Thomas already made a great suggestion. I'd would like to lead you through an example using (our) app sumUp for Jira because you can define so-called calculation rules in…

You're very welcome Mark. Stay active in the community! :)

So take your board filter of board A and add issue type & the labels bit to the JQL query :) That should do it! Give it a try in the issue search if your not sure about your query and check the results.

So you want to only include issues from a specific project of the issue type "Story" and with the label "printer" on your new board? The JQL query is simple and could look like this: project = "xyz" AND type = "Story" AND labels = "printer" but you should think about your workflow here. Should all stories be available on…

Hi Theo, JQL supports an operator called "CHANGED" and in combination with the predicate "DURING" you can specify a certain time frame (like April) where something happened or did not happen. Does this already help you in building the query? Best, Max

Hi Mark, don't delete anything! Adjust the board filter to just include the specific set of issues you need. Issues can be displayed on multiple boards and those are not copies, so deleting them is definitely not a good idea :) Best, Max

The issueLinkType field reference does not support the IS operator- unfortunately! So worth a try is entering every issue link type of the system and negating the JQL query. But I doubt that this will return the expected result. 

Hi Daniel, I can't give you a very specific answer on how to do it but as long as you're able to access the issue's history entries you should be able to retrieve that issue type information from the entry of the move operation. Best, Max

Hi @koteswararao you are running Jira and Confluence Cloud? Then you are most likely always running the latest version :) Have a look at the Atlassian Cloud Update policy. Furthermore, stay up-to-date with the Atlassian Cloud update blog. Best, Max

Hi Tanu, which third-party app are you currently using in your workflows so we're able to provide specific instructions here. As we don't know how many different projects and workflows are involved this can turn out rather complex. But in general, you could think of trying to trigger the transition of the linked Epic to…