Max Foerster - K15t Community Champion

Hi Conrad, next-gen projects don't make use of a distinctive permission scheme. (Default) Permissions are granted by roles. Have a look at the doc: Overview of permissions in next-gen projects And maybe think about voting on this issue in the public bug tracker: JSWCLOUD-17159 Ability to manage permissions in next-gen…

Okay, this makes me think quite a bit. But you as an administrator can see the project in the help center? So only the users in Jira that have been added as customers are affected? So a user being a member of the Administrators role, Service Desk team or member of the group jira administrator is not affected?

And how is your permission scheme (Browse Projects permission) configured?

Hi Rajesh, a suggestion from me as a former technical contact in a company and now one of the partners in the Atlassian ecosystem. Reach out to an Atlassian partner in your region and let them take care of co-terming your application and app licenses. It's not something that's gonna cost you money, it's even gonna save you…

Hi Tiffany and welcome to the community! I'm very interested in your mug collection on your desk. How do you decide which one to use? Just asking for... a friend... 😁I have a few on my desk as well but normally tend to use one of them for a while and then maybe switch to another one. Currently, my big Starbucks…

Hi Marcal, could you please have a look at the "Customers" section of your Service Desk project? Because of the selected customer permission, all existing user accounts in Jira should have been automatically added as customers to the project and therefore have access to the customer portal. Unless you have for example…

What?! You haven't? Oh my gosh. Jodi, please! :D You're missing out. Do you need some homework to motivate you? 😂Some essay about the history of Khazad-dûm (600 words) or a powerpoint on the history of the Istari (wizards) should be motivating enough 😂

Hi Hanan, please have a quick look at this thread: I wanted to know if I could create a new field in a project My comment there contains a link to the documentation of how to add fields and a second important link to the structure of screen and schemes in Jira. Reading through both links should answer most of your…

Hi, please don't mind me asking again but what do you mean by "working on the site itself". Your QA team members are user in Jira in a project, right? How are your customers using Jira, accessing the project and creating issues? And it is totally up to you how you want to differentiate between those "internal" and…

Hi Hanan, you will have to provide some more information for a better understanding and so we can provide you with a precise answer. So we're talking about Jira Software here? There is no difference in "internal" or "external" bugs unless you implement some kind of marker (custom field, label, component, suffix in the…

Hi Kris, as far as I know and it has been documented by Atlassian and lots of other people the jira.permission property only supports groups, project roles, and users. I haven't seen any references to custom fields in combination with this workflow property in years. Best, Max

Hi Manuel, in a way, you're right that the ACP-600 is "easier" than the ACP-100. But don't be fooled that doesn't mean you won't be challenged. ;) The difference here is the scope of both certifications. Have you already read through the official descriptions and had a look at the exam topics? You can find everything here:…

Uh, I already love this discussion. I've been reading tons of books as a kid (and still try to but there is a clear shift in what and how I'm reading nowadays). Let's just name a few: * All Harry Potter books of course, before that: * The Hobbit and Lord of the Rings * the collected works of Edgar Allan Poe (still fun to…

Hi Caroline, you can easily link to attachments on other pages. When you open the dialog "Insert files and images" (CTRL + M on OSX) the third point is "Search on other pages". Best, Max

Hi Javier, is "Abierto" the source or the target status? You have to enter the target status for the linked issue in the "linked issue matches" condition.

Hi Javier, what are you having problems with exactly? Is the audit log on the issue any help in troubleshooting the configuration for you? Maybe you can provide your IF conditions. And depending on the amount of transitions/statuses you will have to set up multiple rules (one for each) as you can't simply inherit the…

Hi Reshma, one way in Jira to achieve this in Jira without the use of apps is to remove the fields from the screen associated with the Edit operation and move them to a different screen that is only available in a transition. You can then move on and restrict the transition to a group of users. But this means no one will…

Hi Abhinav, please have a look at the Audit Log available from the "Manage add-ons" section in your Jira instance, not the Audit Log in the general configuration. Depending on your last update of the app you could find a log entry like "Installed add-on XYZ (com.xxx.jira.plugins.xxxxx version 2.5.2) admin May 23 2019…

Hi Reshma, Jira comes with a few different kinds of custom field you can create. Have a look at the documentation to start with: Adding a custom field It is necessary for you to be a Jira administrator and as just creating a custom field is not enough and you will have to associate it with different configuration items…

Hi Javier, did you come across the available preset "Update when a linked issue changes" within your Jira Service Desk Project configuration when adding a new automation rule? You should be able to implement your use case customizing it and as a result, have linked issues transition to a different status when the "mother"…

Hi Vikram, from your requirement I'm not totally sure if you need the total time the issue has been in that status (even if it has been transitioned to another status and entered "Awaiting Support" again) or just the amount of time the issue has been in that status since last being transitioned to "Awaiting support". As…

Hey, just replace the license key with the development license key you can access as technical contact following these steps: How to get a JIRA Developer License Best, Max

Hey Carlo, from my experience very versatile automation tools (listing and reacting to Jira events, scheduling, lots of possible magic) available on the marketplace are: * Automation Toolbox for Jira * Automation for Jira * AutoBlocks for Jira So depending on your requirements, deployment and budget have a look at all of…

Hey, links to headings from your TOC macro and links to anchors are basically the same. Just have a look at what they are linking to and how the URL is structured. So both of them won't work correctly if they are embedded in an expand macro. The macro is taking care of automatically expanding the expand macro to jump to…

Hi Carlo, as Alexey mentioned you can use group filter subscriptions for this but the possibilities are limited. So if you're looking for a more advanced solution like increasing the priority for issues with an upcoming due date, adding comments to such issues, sending notifications, etc. Have a look at available…

Hi Kumar, exporting comments to PDF is not a built-in feature but comments can be included in HTML and XML exports. There's a comprehensive list of what is included in which kind of export format in the documentation: Export Content to Word, PDF, HTML and XML Looking at this thread in the community Why don't my page…

Hi Tamara, this is a known issue and can be viewed in the official public issue tracker: CONFSERVER-27357 - Anchors should link to an expanded content instead of staying closed As long as the macro is not expanded you cannot jump to content using links but a clever user provided a script serving as a workaround. So maybe…

Hi Bin Oh, I second that. This will be most likely a permission topic (permission scheme of the project, more precisely caused by a misconfigured Browse Projects project permission) or security topic (issue level security). So have a look first at the used permission scheme or tell an admin to check it. :) Best, Max

Hi Kat, from my experience with my certifications so far this inactive status is relevant for solution partners and their requirements to uphold the partner status. I noticed that inactive certifications won't count towards the accreditation. Best, Max

Hi Mariam, so you want to build a filter using JQL here? When using JQL the auto-complete function should suggest the field "Story points" as soon as it exists in your instance. And then "Story Points" = EMPTY should be sufficient. See the screenshot of my test instance: Could you please describe what you are doing and…