Max Foerster - K15t Community Champion

Hi @Sam Cassidy, you need to be a licensed Jira Service Management user (= agent) to be able to interact with the project and for most of the available issue actions. In general, an agent can do the following: * view the portal, queues, reports and SLA metrics within a service project * view, add, edit and delete…

Hi @Nikel Weis, have you considered using one of the available fields in your JQL query that are exclusive to Jira Service Management? (Find the reference list for JQL here: Advanced search reference - JQL fields) Customer request type would be an option for issues or simply filter for projects that are of type…

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Hey @Sam Cassidy , to respond to customers in Jira Service Management a user to be a licensed agent. You will only pay for the users that you configure as agents, so in your case: 5. You don't pay for all 20 unless you configure the product access that way. :) Best, Max

Hey @Lisa Zanini, Yes, you need the space administrator permission to be able to customize the sidebar. Best Max

Hey @Douglas Carter, Do you see that you show me screenshots of very different project types? "OP Customer Support" is a software project, and "Customer Support" is a business project. The keys or unique identifiers for the issues also show different project abbreviations, "CSP-xyz" and "OPCSP-xzy". So we're not looking at…

HI @Douglas Carter and welcome to the community! I'm not sure I fully understand the issue you are explaining. All your teams are using Jira Cloud products (available under a specific domain like companyXYZ.atlassian.com) and you see different products under the same URL? Or what do you mean by "different platforms"? To…

Hi @Simon Snell , a few of your requirements can be covered in Jira without the need for an additional app. JQL gives you a few options to identify issues you logged work against but I don't see a way to report on the logged work in a nice way without an app. An example for a JQL search could look like this: worklogAuthor…

Hey @Calderara Serge , to answer your first question: The goal behind approving domains is to reduce administrative tasks like approvals. So it's easy to get users into your organization and manage them. Approving a domain and then not wanting to let users join the organization will not work. What you can adjust is the…

Hey @David Clark _IT Guy_ , Let's start with what you said. So you have three sites. These are separate entities for which you have individual subscriptions and will be billed for later. Did you come across the official pricing page for Confluence yet? Using Azure AD as an identity provider, user provisioning will require…

Hey @Yash Pradhan , the solution is the following: * make a copy of the workflow * assign it to the workflow scheme (add the workflow in the project settings and assign all issue types to it. The other one will be removed automatically) * as soon as your workflow is inactive, make the desired changes * assign it to the…

You are not wrong, Gregory... And I'm happy to help. 😁 And there's more to it as Atlassian also wants to keep a healthy relationship with Marketplace partners. After all, they have invested to solve known problems. But to be honest, you'll need an additional workflow app for more sophisticated requirements after a certain…

Hey @Gregory Kremer, I would like to have better news for you, but it is not possible by default without additional apps. Please think about leaving a vote on the feature request: JRACLOUD-44557 - Restrict issue creation based on issue type Best, Max

Hey @Sean F_ , can you please check the link in regards to what Pramodh already provided? Is it really the edit mode of an existing page? Or could it be that your link is a so-called "undefined link" that is displayed in red? Because these links are used to put a placeholder on a page leading to the editor to create a…

Hey @Vishnuvardhan Reddy There are a few ways to do this, but it's impossible to use a simple bulk edit. I assume you have already figured that out. 😅 Either you use a transition and bulk transition the issues or the use of a workflow app. These are the most common approaches. You can see a detailed description here: Bulk…

Hi @shyam kumar , when you request an app a site-administrator will be notified about the request and the details you provided. It is up to administrators to review and proceed with your request. It seems that one of the three was approved. I can imagine that the administrator/s had a valid reason to not do the same with…

Hey @Vishal As far as I know, it is currently not possible to hide global templates in a specific space, neither on Server/Data Center nor on Cloud. A feature request for Server/Data Center has been resolved with "Not being considered". For cloud, there's at least a feature request in "Gathering interest". CONFCLOUD-63080…

Nice write-up, thank you, @Angélica Luz ! Very useful. :) 

Happy to hear @Takak Ohashi please consider accepting my answer if it hit the point, so other users can benefit from our discussion and have a great weekend ahead. Best, Max

Happy to help! But did you come across the official documentation? I actually thought they were pretty good so far. Jira Cloud automation But yes, as a last resort, you still have the community! You will certainly find answers to the very special cases here. 😁 🤘🏼

Hey @Takak Ohashi , I just noticed that it's a bit different in the project administration for Service Projects. But when viewing an issue (that's the issue view I talked about), you can find the cog in the lower right as well. You have to head to the request type configuration from the project administration. From there,…

Yes, you can always assign different schemes to the projects, be it a different workflow scheme, permission scheme, or issue type scheme. The configuration is a bit more complicated due to all the different components, but of course, it gives you a lot of flexibility. You can always make the projects completely independent…

Hi @Katie Koloj , Company-managed projects that you create with a shared configuration share system configurations like a workflow, permissions, or field configuration (more details about what exactly is shared by default are available in the documentation). So changes to this configuration will be reflected in both (or…

Hey @Consulente Atlassian , when configuring both conditions, you will notice that the Issue field condition is easier to configure (more guidance) and does not support smart values. The Advanced compare condition is called advanced for a reason. 😁 See the available option alone: So both rules achieve the same thing but…

Hi @Takak Ohashi , As Tim mentioned, you can find all issue layouts used in a specific project in the project settings. Another way to edit the issue layout is to go there from the issue view itself. You can find a small cog wheel + "Configure" in the lower right of the issue view. That will lead you to the issue layout…

Hi @Sneha Prakash Somnathe, I found the app on the Atlassian Marketplace, here's the listing, and they also link to their documentation: https://wiki.qotilabs.com/rich-filters-cloud/ for Server/DC https://wiki.qotilabs.com/rich-filters/user-s-guide Maybe it's best for you to simply start going through their Getting…

Hi @Trond Meistad! You're indeed using the automation rules of our product Jira Workflow Toolbox, so let me help you in getting that automation rule up and running. :) To simply add the last comment to your description, you can use the following expression. I also added a line break %{trigger.issue.description} + " " +…

So the description name is still "blocks", @Ben Sharir

Hey @Alex Smith I just wanted to get back to you to explain the identical implementation with Jira Workflow Toolbox's Logical Validator. The choice of the validator would be the right one. 😁 👍🏼 The expression is written just as quickly: %{issue.cfAAAAA} = "Yes" IMPLIES %{issue.cfBBBBB} != null With the checkbox checked and…

Hi @sai siva, In addition to what Anna already said, BigPicture has built-in custom fields that can be configured and mapped. The link Anna posted gives you an excellent overview. But the custom fields are not comparable with the calculated fields provided by Jira Workflow Toolbox ( Hi 👋🏼 from the team, by the way!). So…