Tinker Fadoua - [Seibert US] Community Champion

Even your Jira seems fine @SHANAVASH MOHAMED Please check with your network or Infrastructure Team. Also can you please check Catalina log? <install-directory>/jira/logs/catalina and same for Confluence. On the logs try to go to the lines that say ERROR, that will help us in the troubleshooting as well. You can share the…

@SHANAVASH MOHAMED I think the cert is fine in Confluence as I can see the lock. What about Jira? Assuming that they weren't any changes on the network recently. Best, Fadoua

Thank you for accepting my answer @vishwas !

@vishwas Yes you can. In fact I had issues 2 days ago configuring the Postgres to Jira because I was using the public schema. ALTER DATABASE <database name> SET search_path TO <your schema>,public; Run the command above after adding your schema. Best, Fadoua

@SHANAVASH MOHAMED On your browser by the URL can you see a lock? Please send a screenshot from your browser where you enter the URL (make sure to hide any confidential information) Best, Fadoua

@SHANAVASH MOHAMED Did you add the certs on each application server? In Jira add the Confluence cert and in Confluence you add the Jira cert so that they trust "each other". Click here to read more about the topic. If you have any questions, don't hesitate to ask. Best, Fadoua

Good morning Suzie @st3805 Thank you for accepting my answer! I will recommend you to start with Atlassian Documentation Jira Service Desk Documentation https://support.atlassian.com/jira-service-desk-cloud/resources/ Jira Core Documentation…

@st3805 Are you an Admin? If yes when you try to create a project do you get to select Business Project or Jira Service desk(JSD) Project? You should be able to see only these 2 options either Business or JSD project. Not sure what you mean by check security to confirm I have access. If you were granted access to both Jira…

@Vladimir Barr I like Mignons that's why I couldn't stop myself from welcoming you to the group! We will talk later about 2 usernames in the same group 🤪

Thank you for joining the NOVA Group @HarryH !

Hi @riana Were you able to fix your issue? Best, Fadoua

@Alexander Pappert It is the reason I said you won't be able to remove it. I found some very old posts, even though I am not sure why you want to remove the field when it is one of the core fields on issues.…

I still feel like a novice when I am on the community site. I learn from users questions, I learn from experts(Community Leaders + Atlassian Engineers). It is a non-stop learning process. Some days I feel happy looking at how much information is available on the site, some other days I feel overwhelmed and even puzzled,…

@luizduarte Not sure why you are trying to remove Summary Field however it is a required Jira system Field. I don't think it can be removed. Best, Fadoua

@Bonnie Your Jira Admin needs to add more roles to Jira based on your company's needs. Once he/she adds the roles, you assign groups to them. It is a very good practice to assign groups vs individuals. It is a very efficient way to organize your roles in Jira. For more about roles, please click here. Let me know if you…

@Crssy You are a Server user then. Your Jira System Admin should be able to check the logs and see what error displays by your name. Usually Application Logs is where admins look when there is a problem. They help us in our troubleshooting steps. Please let me know if you have any other questions. Best, Fadoua

The main thing is that you can do your job since the Story Points are back. Thank you for accepting my answer @Deepalee Joshi ! Best, Fadoua

@Crssy Atlassian Tools are web based either you are a cloud or server user. If your Jira's URL ends with Atlassian.net you are a cloud user even though moving forward Cloud users can customize their URL (It wasn't possible before). Are you a Jira admin? If yes do you have access to the logs? If you don't have access to the…

@Carrie Gardner It will be appreciated if you share the issue behind this behavior once Atlassian gets back to you. Best, Fadoua

@Deepalee Joshi thanks for the update! Don't forget to share the issue behind the problem so that other users can benefit from it in the future. Best, Fadoua

@Crssy Let's first try to know if you are a server or cloud user. Does you URL end with Atlassian.net? If yes you are a cloud user. Even though you are a Cloud User, once you save an avatar to your profile it should remain there. * What file extension is your avatar? * Does this behavior happen on different browsers? * Did…

@Carrie Gardner Since you are a Cloud user there is no way to ask you to check the logs. Please click here, then submit a support ticket to Atlassian Best, Fadoua

@Deepalee Joshi Sometimes glitches happen. If you don't see them back by tomorrow, please let us know and we will share the link to open a ticket with Atlassian. Time by time I see questions from Cloud Users here reporting some issues that get resolved by themselves. Especially if the user didn't make any change that…

@SHANAVASH MOHAMED Yes any work done with SSL certificates can trigger problems with Gadgets. I experienced this issue many times after upgrades, when AWS Engineer put Certs in the wrong directory. Below is an old post helping to resolve your issue:…

@Chris Nicosia If you sign up to Atlassian Beta program, you will be able to have the horizontal Navigation Bar. They made an announcement during a webinar yesterday. Best, Fadoua

@riana is the same behavior happening from different browsers? What browser are you using? Also did you check with another user to see if everything is displaying properly for them? Oh if you are expecting the avatars to display for each user on the quick filters that will never happen. Avatars never display there. Waiting…

Assalamu Alikum @SHANAVASH MOHAMED * Are you a Cloud or Server User? * Are you the Jira Admin? If yes what's the most recent change made to the instance? an upgrade? installed a plugin? * Also take a look at the logs, and look for "Error" copy and paste the error so that we can help you. Make sure to hide any confidential…

Glad to see that everything is working fine @riana ! Don't hesitate to reach out to the community if help is needed 🙂

@riana Ask your Jira System Admin if he made any changes in Jira that could have triggered the missing avatars. Can you please take a screenshot from your board after hiding any confidential information? You should be able to display Story Points on your board if you have them enabled in your project. Let me know if you…

No worries @Billy Poggi AUG NOVA_ DC ! Glad you are enjoying it.