Tinker Fadoua - [Seibert US] Community Champion

@riana If avatars are not displaying on your backlog and sprints then there is a problem. However they will never display on your quick filters. I am checking Atlassian Docs there were never avatars in quick filters. Couple questions please: * Are you a cloud or server user? * When was the last time you saw avatars on your…

@Ali Basar Demir Thank you for accepting my answer! Glad it is working fine today. Please don't hesitate to reach out if it starts acting up again 🙂 Best, Fadoua

Good morning @riana Thank you for reaching out! The avatars seen on your small screenshot display usually on a backlog and sprints for sure. I personally never had Avatars on any quick filter. If it is a new feature, I am not aware of it. However let me check and get back to you. Best, Fadoua

@Ali Basar Demir I see that you are a Cloud User, it could be that Atlassian was performing some tests or making changes. Or it could be a glitch happened in Jira. You mentioned that it resolved by itself but started again. If by tomorrow it is not fixed I can share the link with you so that you can open a support ticket…

Thank you @Drew Meredith for accepting my answer!

@chris horton I see an Error related to the Heap. How much RAM do you have on the server? Because your heap can not exceed the RAM. Let's try this very important step, as Heap is critical and I see the error couple times on the logs. Best, Fadoua

Welcome @Alexandra Stern ! Glad to see that you joined our group 😉

@Billy Poggi AUG NOVA_ DC I did it on a Mac

@[deleted] It is funny, I am at the moment doing for a customer exactly what you are trying to do. Customer has Atlassian Tools hosted in 2008 Server, we are migrating them to a 2016 server.Once 2016 server is ready, here are the steps: * Ask DB Team to create a new blank DB, make sure they follow the exact recommendations…

@chris horton A little history will help. * Did this happen after a fresh install or an upgrade? * If an upgrade did you have any customizations on the previous version? * Usually Jira has 2 important directories install ,and home * Can you provide the whole error line of course after removing any confidential info? In…

@Drew Meredith I see what you mean, unfortunately it can not be done that way. You will see more tickets on the same will call it "Row" if you have other tickets in different statuses. Otherwise you will see the blank space. I am sharing the link below as it has a LOT of information about boards 🙂…

@Drew Meredith I would love to add more columns with the same status Why would you have the same status on different columns? Or do you mean more columns with the yellow color for example which is "In-Progress" but different name? As your work progress, your issue goes through different statuses so that anyone involved…

Thank you for accepting my answer @P !

The Accept Answer Button is right under your question @P .

@P Then I wouldn't worry, keep an eye on the Catalina.out however as long as the application is running without issues you are good. Also try to discuss the error with a System Admin or someone who is really knowledgeable in Tomcat. If satisfied with my assistance, please don't forget to accept my answer. Best, Fadoua 

Thanks @Chris Nicosia ! I definitely wasn't aware that it is not available for Premium Accounts.

@P It looks like your problem is related to Tomcat/Java not Jira. I found this interesting information where a user is sharing the same error than yours: https://stackoverflow.com/questions/9992526/what-are-these-warnings-in-catalina-out Can you please try to run the Application Healthcheck from the Admin Console? Best,…

Interesting @P , let me see what does it mean and will get back to you. Best, Fadoua

@P * Did you test make the same upgrade in a test environment before doing it in Production ? * Disable all incompatible plugins even though when it is a plugin issue the application won't start * Also when reading the logs you should mainly be concerned by SEVERE or ERROR. Warnings are usually not bad. Please take a look…

 Wrong post.

It could be a glitch that Atlassian Engineers caught and fixed it! Glad everything is working fine!

Thanks for accepting my answer @Reetu Dave ! Did you remove the gadget then put it back or did you open a support ticket?

@Luan Tran Hoang Did you try the following? https://confluence.atlassian.com/jirakb/users-not-able-to-log-into-jira-using-ldap-connector-ad-297666580.html Best, Fadoua

Welcome @syed.faraz !

@Amy_Hall When you need quick assistance, please post your question in the Atlassian Community. So many leaders are there to help. I felt so bad that I missed your question, especially when you said you needed help because your project was going live on Monday. Best, Fadoua

Thank you for answering my questions, I promise to get back to you no later than tomorrow @Luan Tran Hoang !

@Luan Tran Hoang * Is this the first time you installed JIRA? * Which OS are you using? What version of Jira? * Tell us if you are using Jira Internal Directory for authentication, or are you using Crowd or LDAP? * Did you install same jira version on a Test Server? Are you having the same problem? The more you elaborate,…

@Reetu Dave Unfortunately for Cloud User there is not much to do when it comes to troubleshooting. Did you try to remove the gadget then put it back? If no luck, please click here then open a support ticket. Best, Fadoua

@P * Are you able to access Jira? * What is the most recent change you made in the instance that triggered this error? * You can also check catalina.out to get more information about the error. * Are the users appearing on the log unable to access Jira? Any details will help. Best, Fadoua

Welcome @Todd Chevalier !