Tinker Fadoua - [Seibert US] Community Champion

Or by including a screen at the very last transition where you make the resolution field required. Glad it is working for you!

Another one that you need to make sure it is unchecked.

what about this one Matty? Attached is my screenshot

Ok let me check

Check "General Configuration" at the very bottom make sure that Product recommandation is OFF

Unfortunately Rhian, that's the sad part with Cloud. You are limited in everything. Plugins for Cloud version are very minimal compare it to Server. Best of luck!

You should be using the JIRA user not root. You may create a disaster in the linux server if you are logging in as root. The system admin should be able to fix the issue for you. It is the best advice I can give you.

What does the issues resolution field show? If it is showing unresolved even if their status is done that's the reason behind your problem

Ok Matty, I logged in to JIRA Cloud and checked the admin console there is no menu displaying classic or new UI (Look and Feel). Can you please send a screenshot of what you are seeing.

lol you are right about it Matt. Hope all is well!

I am with you Matty no Admin wants to do that

Send me please a screenshot of System

Can you please take a screenshot of the menu under Admin Console?

That's fine since you are cloud users that means yo uare on the latest version. You should be able to see your JIRA version by clicking on the Cog -> Applications -> Versions & Licenses Let me check cloud version for the issue you are having.

Hi Zach, If you are a board admin you can change card colors based on priorities. Go to: Boards Menu -> select your board Click on Board Button at the top right Select Configure -> Card Colours -> Colours based on: Priorities may be in your case

Hi Matty Which version of JIRA are you using? Are you giving admin rights to all your users? Because only an Admin should be able to do it. If everyone is an Admin it is a very bad practice.

Thank you Mike!

Hi Leslie, 1-Create a filters for each of your projects (i.e. Tasks, subtasks) then add a gadget to your dashboard by selecting the filter you created 2-By clicking on the issue and then updating it. 3-Yes you can if you use the Bob Swift - update on Transition. Best,

Hi Doug, If you want to match the Workflow statuses to your process, you have to have JIRA Admin permissions. Go to cog -> Issues -> Statuses Add the statuses you want and then create a new workflow since the one you have doesn't match your needs. Best,

Hi Mike, I was looking to locate pages using Comala Workflows. I think I found it by running a search, then using filters. If you have a different way, I will love to learn it. Best,

Reach out to the plugin vendor sometimes it is a bug within the plugin.

You want to make sure that the DbConfig file has the exact settings, DB name and all the other details.

Under General Configuration when you are logged in as a JIRA Admin, scroll down and turn off the Voting.

Ok when you say site running well, it is a bit confusing. Because if you connected the DB to JIRA then some issues your are mentioning above shouldn't happen. What are the steps you took to connect the DB to your JIRA instance? Did you configure you DbConfig.xml file?…

Hi Quan, * HipChat can be disabled by going to: Administration -> Manage Add-ons -> Selct in the drop down System Locate: Hipchat for JIRA Disable it. * Votes Do you mean votes for an issue or for comments?

Hi Matt, There isn't a way to create a Subtask from a Subtask. From my experience it is not possible. You can trigger several Subtasks from one parent ticket, however not possible with a SubTask. Best

Hi Darla, A plugin may help for now if it is badly needed: https://marketplace.atlassian.com/plugins/com.atlassian.jira.plugin.quickreload/server/overview Best

@Jack Brickeycorrect me please if I am wrong: if a user has a JIRA Software license and is going to be in the JIRA Service Desk Team then he/she will need another license. I was under the impression that was the original question.

Hi Gennady, If the user raises the request through the portal and is part of JSD customer, then yes he/she can without any issues. If that user has to access the project as a JSD team then it will be an additional license even if he/she has a license for JIRA Software. I hope this helps

Hi Andriy, Sorry if I am asking so many questions, that's how i can troubleshoot. You don't have any issue security scheme?