Tinker Fadoua - [Seibert US] Community Champion

Ok then. Does the Service Desk Team have the "Browse Projects" permission? I am positive it has something to do with the project permissions.

@Nic Brough -Adaptavist-did you get my email? I sent it to you over the weekend.

I don't think it will combine the statistics because they are 2 different issue types. To JIRA one is a Task and the other one is a SubTask.

Hi Andriy, I am sure it is the macros within the plugin, it has to be enabled. Did you check that? From the URL, it looks like you are On Demand. Click on Manage Add-ons -> All Add-ons -> locate the JSD Add ons and make sure Macros are enabled.

Hi kAyOw, A task and a subtask are two different issues types in JIRA. I am not really sure about your question. Even if you create a subtask under one specific task, it still will have its own screen, workflow,.... Best,

Hi Yao, That is weird! Are you an external user trying to sign up? If it is the case it has to be mentioned to the JIRA Admin so that they can check their JIRA settings or the logs. Best of luck!

Hi Andriy, Did you check your permissions?

Hi Mindy https://confluence.atlassian.com/adminjiraserver071/configuring-a-custom-field-802592532.html hope it helps Best of luck!

Hi Ren, If I understand your question, you should have a project for each customer and for each project you can add components and may be assigned them to a component lead. I don't think if you allow different companies to access the same project to force some users to see specific components and other ones on the same…

:)

Bonjour Thibault, Je vais essayer de vous aider mais avant il faut que je comprenne la question. Est ce que vous essayer de faire ce changement pour JIRA ou JIRA Service Desk. Est ce que vous etes parvenu a trouver "Id" pour "Username"? Vous n'avez pas inclus le lien que vous souhaitez voir. A+

Morning Saiprasad, Yes it is possible. Your JIRA Admin will have to go to: * Project Settings * Notifications * Add that group "Move issues Then each person within the group should start getting notified everytime an issue is moved from one status to another Best of luck!

Hi Kris - make sure the fields you decided to hide are not required otherwise you will have a new problem. Users asked to fill a field that doesn't appear on the screen :)

The good news is that both will have the same versions, and plugins. You want to make sure to: * Ask Atlassian to backup indiez instance * Try to do these changes after work hours or weekend so that if something goes wrong you can always use the backup without losing any data * follow the steps on this doc:…

Great!

Check then with Atlassian if they are not having issues from their end. If it was JIRA Server it is a different story.

Are you on Cloud or Server?

Click * Custom Field * locate the one you want to display on the screen * Click on the cog for that specific field and then configure * Click Edit Configuration * link the field to the issue type that you want to display on your screen

When you try a test email what happens?

Try the step below

Hi David, Did you try to edit your JQL query? When did you change the options?

Did you check your mail queue? and Error Queue? Did you try to purge the queue?

if you have admin access to JIRA, go to project settings and click on Summary then click on "Issue Types" it will show you for each issue type the screen it is using

Default Screen if no changes were made. Hope it helps

Hi Kelsey, Are you using JIRA Service Desk or JIRA? Because if it is JIRA your problem could be because of licenses.

Hi Kris, You have to be logged in as JIRA Admin for the following steps: * Cog * Issues * Screen Schemes (locate the one you are using here and click on Configure) from there you can see the screens you are using as default, edit or view. Click on the screen name and you will get the list of fields available on that…

Hi Amrose, Are they both in Atlassian Cloud? or do you mean the one you want to move to indiez.attlassian.net is on AWS cloud?

Hi Paul, I don't think there are any costs involved with an upgrade. You get charged for extra user licenses. I will suggest you to focus more on the plugins and your DB because you are skipping so many versions in between. Try to get more info about the 2 versions and if you are using other Atlassian Products how they…

@ǥøƀɏƀɨꝁɇI am facing this issue right now. My user is looking to get notified whenever someone makes a change to her team calendar. when I click on the ellipsis by the calendar name I don't see on the menu watch calendar. We are on Confluence 6.1.1 and Team Calendar 5.3.20

I just asked our DB person, she said that there is a way on making the change to be able to write as well.